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Accessing Jetpack Social Settings from Classic Editor Leads to a Blank page #41601

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devNigel opened this issue Feb 6, 2025 · 6 comments
Closed

Accessing Jetpack Social Settings from Classic Editor Leads to a Blank page #41601

devNigel opened this issue Feb 6, 2025 · 6 comments
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@pablinos
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Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Experiment] AI labels added [Feature] Error Reporting [Feature] Publicize Now Jetpack Social, auto-sharing [Platform] Simple [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@devNigel
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devNigel commented Feb 6, 2025

Impacted plugin

Jetpack

Quick summary

Accessing Jetpack Social Settings from Classic Editor on a Simple Site leads to a Blank page. I was unable to reproduce the issue on Atomic sites.

Steps to reproduce

  1. On a simple site, open post editor in Classic Editor View.
  2. From the Post Editor Sidebar, click on Settings for Jetpack Social
  3. Observe a new tab opening with a blank page.

Screen recording:

CleanShot.2025-02-06.at.14.34.22.mp4

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Minor

What other impact(s) does this issue have?

Individual site owner revenue

If a workaround is available, please outline it here.

The workaround is to manage Social Connection settings from Tools > Marketing > Connections.

Platform (Simple and/or Atomic)

Simple
@devNigel devNigel added [Plugin] Social Issues about the Jetpack Social plugin [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Feb 6, 2025
@devNigel
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devNigel commented Feb 6, 2025

User report: 9380054-zd-a8c

@github-actions github-actions bot added [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels Feb 6, 2025
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github-actions bot commented Feb 6, 2025

OpenAI suggested the following labels for this issue:

  • [Feature Group] Content Management: The issue revolves around accessing settings in a content management context within the Jetpack plugin.
  • [Feature] Publicize: This issue directly relates to Jetpack's social sharing settings, which are part of the Publicize feature.
  • [Feature] Error Reporting: The blank page indicates a potential error in accessing certain features, which may fall under error reporting for diagnostics.

@github-actions GitHub Actions
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github-actions bot commented Feb 6, 2025

Support References

This comment is automatically generated. Please do not edit it.

  • 9380054-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" label Feb 6, 2025
@jartes jartes added [Pri] High Triaged and removed [Pri] Normal Needs triage Ticket needs to be triaged labels Feb 6, 2025
@jartes jartes moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Feb 6, 2025
@matticbot matticbot added the [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack label Feb 6, 2025
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jartes commented Feb 6, 2025

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO
From what I see, there's a redirection to /wp-admin/admin.php?page=jetpack#/sharing which is a path that doesn't exit on Simple sites, but it does on Atomic sites.

📌 ACTIONS

  • Triaged
  • Pinged reach team here p1738853939255099-slack-C02JJ910CNL

📌 Message to Author
@devNigel Thanks for your report!

@jeherve jeherve added [Platform] Simple and removed [Plugin] Social Issues about the Jetpack Social plugin [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels Feb 6, 2025
@pablinos pablinos self-assigned this Feb 6, 2025
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pablinos commented Feb 6, 2025

172606-ghe-Automattic/wpcom should fix it. I'll get work on getting it merged in the morning.

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pablinos commented Feb 7, 2025

I've just merged 172606-ghe-Automattic/wpcom which has fixed this.

@pablinos pablinos closed this as completed Feb 7, 2025
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@pablinos pablinos

Labels
Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Experiment] AI labels added [Feature] Error Reporting [Feature] Publicize Now Jetpack Social, auto-sharing [Platform] Simple [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended
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Automattic Prioritization: The One Board ™
Status: Done 🎉
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5 participants
@pablinos @jeherve @jartes @matticbot @devNigel