Support Site: Search doesn't return great results

[escapemanuele]

What

During a walkthrough we tried to search in /support, but the results returned were not great.

Why

To give better guidance to users.

How

No response

[Robertght]

Thanks for reporting this @escapemanuele !

Probably these types of inputs would be more useful for our AI bot?

Also, if I'm not mistaken this is powered by Jetpack Search, but I'd like to confirm. cc @jeherve if you know more

[jeherve]

if I'm not mistaken this is powered by Jetpack Search

That's correct.

cc'ing @gibrown who can be of more help with Search questions (Greg, it may be interesting to create a Datalink GitHub team so we can ping the whole team instead of pinging just you?)

[gibrown]

it may be interesting to create a Datalink GitHub team so we can ping the whole team instead of pinging just you?)

Just did today actually, I had missed that.

This issue was discussed a bit on p9Jlb4-ftl-p2#comment-14958

Almost no one actually uses the search this way (based on actual search logs). We'd like to spend time on improving it, but there are more important things at the moment.

I'm not sure we need to keep this issue open for it. I created a high level project for improving it: https://github.com/Automattic/jetpack-roadmap/issues/2144

[Robertght]

@gibrown I agree. I think we can close this one and have the one you shared as our reference if needed in the future.