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ROP stopped posting on Facebook again #973

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AndreeaCristinaRadacina opened this issue Jul 2, 2024 · 5 comments
Closed

ROP stopped posting on Facebook again #973

AndreeaCristinaRadacina opened this issue Jul 2, 2024 · 5 comments
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@Soare-Robert-Daniel
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bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer. Priority-High Expected resolution time - up to 2 business days. regression Issue represents a change in behavior from a previous version that is not intended or desired.. small (1-3h) This label is used for issues that can be completed within 3 hours or less.

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@AndreeaCristinaRadacina
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Description

Users came back with a past issue. The posts are no longer shared on Facebook, and this error appears:
Preparing authorization… No Facebook pages or groups were given authorization for posting. Please make sure you have higher access to a Facebook page or group.

It didn't happen on my website too, I am not sure what is different on their side. Indeed, after I removed the admin rights on my side, the page was removed from ROP Dashboard.

Step-by-step reproduction instructions

  1. Connect ROP to a Facebook page
  2. Start the sharing

Screenshots, screen recording, code snippet or Help Scout ticket

https://wordpress.org/support/topic/too-many-requests-error-message/#post-17823676

Environment info

No response

Is the issue you are reporting a regression

Yes, this is a regression.
@AndreeaCristinaRadacina AndreeaCristinaRadacina added the bug This label could be used to identify issues that are caused by a defect in the product. label Jul 2, 2024
@pirate-bot pirate-bot added customer report Indicates the request came from a customer. regression Issue represents a change in behavior from a previous version that is not intended or desired.. labels Jul 2, 2024
@AndreeaCristinaRadacina
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+1 https://secure.helpscout.net/conversation/2641379932/424232?viewId=212385

@AndreeaCristinaRadacina
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+1 https://secure.helpscout.net/conversation/2641366340/424229/

@AndreeaCristinaRadacina
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+1 https://secure.helpscout.net/conversation/2641216101/424190/

@vytisbulkevicius vytisbulkevicius added the Priority-High Expected resolution time - up to 2 business days. label Jul 2, 2024
@Soare-Robert-Daniel
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@AndreeaCristinaRadacina I updated the Facebook permission on the server. You can tell the users to try again 🙏

@Soare-Robert-Daniel Soare-Robert-Daniel added the small (1-3h) This label is used for issues that can be completed within 3 hours or less. label Jul 3, 2024
@AndreeaCristinaRadacina
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Thank you, @Soare-Robert-Daniel!

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@Soare-Robert-Daniel Soare-Robert-Daniel

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bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer. Priority-High Expected resolution time - up to 2 business days. regression Issue represents a change in behavior from a previous version that is not intended or desired.. small (1-3h) This label is used for issues that can be completed within 3 hours or less.
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@Soare-Robert-Daniel @vytisbulkevicius @pirate-bot @girishpanchal30 @AndreeaCristinaRadacina