Support for Zoho Assist

[patricktobias86]

Zoho Assist have two different type of webhooks:

Remote Support:

{
  "payload": {
    "sessionId": 937974381,
    "title": "On Demand Remote Support 937974381",
    "startTime": 1481369000053,
    "endTime": 1481369155546,
    "duration": 155493,
    "notes": "VPN issue",
    "chatTranscript": "https://assist.zoho.com/api/v1/chat/export?sysid=16474156125",
    "participants": [
      {
        "email": "[email protected]",
        "role": "Primary Technician",
        "os": "Windows",
        "region": "Florida",
        "country": "America",
        "duration": 155493
      },
      {
        "email": "[email protected]",
        "role": "Customer",
        "os": "Windows",
        "region": "Florida",
        "country": "America",
        "duration": 155493
      }
    ]
  },
  "eventType": "SESSION_END_RS",
  "eventTime": "1688928870551",
  "eventBy": "[email protected]",
  "orgId": "815262805"
}

Unattended access:

{
  "payload": {
    "creatorEmail": "[email protected]",
    "sessionId": "963557549",
    "title": "On Demand Remote Access #963557549",
    "department": "PЯIMΞ",
    "deviceName": "PRIME",
    "deviceFullName": "PRIME",
    "devicePlatform": "windows",
    "deviceOs": "Windows 11 Pro",
    "deviceOsVersion": "6.3"
  },
  "eventType": "SESSION_START_URS",
  "eventTime": "1688874296857",
  "eventBy": "[email protected]",
  "orgId": "815262805"
}

Event Types:

Webhook Events	Event Type
Outbound Session Start	OUTBOUND_SESSION_START_RS
Session Start - Screen Share	SESSION_START_SS
Session End - Remote Support	SESSION_END_RS
Session End - Screen Share	SESSION_END_SS
Customer Join - Remote Support	CUSTOMER_JOIN_RS
Inbound Request Create	INBOUND_REQUEST_CREATE
Inbound Request Transfer	INBOUND_REQUEST_TRANSFER
Inbound Request Delegate	INBOUND_REQUEST_DELEGATE
Inbound Request Picked	INBOUND_REQUEST_PICKED
Inbound Request Declined	INBOUND_REQUEST_DECLINED
Inbound Request Dropped	INBOUND_REQUEST_DROPPED
Inbound Request Expired	INBOUND_REQUEST_EXPIRED
Device Add	DEVICE_ADD
Device Online	DEVICE_ONLINE
Device Offline	DEVICE_OFFLINE
Device Delete	DEVICE_DELETE
Session Start	SESSION_START
Session End	SESSION_END