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Ability to handle incoming emails. (responses to no-reply emails) #2567

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corsacca opened this issue Sep 5, 2024 · 0 comments
Open

Ability to handle incoming emails. (responses to no-reply emails) #2567

corsacca opened this issue Sep 5, 2024 · 0 comments

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@corsacca
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corsacca commented Sep 5, 2024

When Notification emails are sent out users often reply to the email, instead of logging on to D.T to respond in the record.

The emails clearly say:

Click here to view or reply: https://dontclickme.com/contacts/3424
Do not reply directly to this email.

The admin can set a default "reply to" in the D.T settings. This would at least put someone in charge of processing the emails.

Ideally the response to the email would be logged directly on the contact record and the appropriate users notified.

How can we make this as simple as possible?

With mailgun it is possible receive the emails and forward them to an endpoint. I started with some code here: https://github.com/DiscipleTools/disciple-tools-email

I don't know if this endpoint would handle other email providers.

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