Download does not start and then fails

[SuhasSrinivasan]

Dear EGA Team,

I wanted to bring the following to your attention.
After two weeks of attempts to troubleshoot credentials issue #228 , the Help Desk team provided a resolution through a change to the Permissions Synchronization Service.
However, there is new issue, the download does not start.

$ pyega3 -cf ./ega_cred.json fetch EGAD00001005039 --output-dir .

[2024-07-14 21:10:53 -0700]
[2024-07-14 21:10:53 -0700] pyEGA3 - EGA python client version 5.2.0 (https://github.com/EGA-archive/ega-download-client)
[2024-07-14 21:10:53 -0700] Parts of this software are derived from pyEGA (https://github.com/blachlylab/pyega) by James Blachly
[2024-07-14 21:10:53 -0700] Python version : 3.12.4
[2024-07-14 21:10:53 -0700] OS version : Darwin Darwin Kernel Version 23.5.0: Wed May  1 20:09:52 PDT 2024; root:xnu-10063.121.3~5/RELEASE_X86_64
[2024-07-14 21:10:53 -0700] MacOS version : 10.16
[2024-07-14 21:10:53 -0700] Server URL: https://ega.ebi.ac.uk:8443/v2
[2024-07-14 21:10:53 -0700] Session-Id: 3266745294
[2024-07-14 21:10:58 -0700]
[2024-07-14 21:10:58 -0700] Authentication success for user <email address>
[2024-07-14 21:11:13 -0700] File Id: 'EGAF00002464835'(6365930 bytes).
[2024-07-14 21:11:13 -0700] Total space : 233.47 GiB
[2024-07-14 21:11:13 -0700] Used space : 135.19 GiB
[2024-07-14 21:11:13 -0700] Free space : 98.28 GiB
[2024-07-14 21:11:13 -0700] Download starting [using 1 connection(s), file size 6365914 and chunk length 104857600]...
  0%|                                                                                                                                                                                                                                         | 0.00/6.37M [00:00<?, ?B/s]
  0%|                                                                                                                                                                                                                                         | 0.00/6.37M [08:21<?, ?B/s]
[2024-07-14 21:19:34 -0700] HTTPSConnectionPool(host='ega.ebi.ac.uk', port=8443): Max retries exceeded with url: /v2/files/EGAF00002464835?destinationFormat=plain (Caused by ResponseError('too many 503 error responses'))
urllib3.exceptions.ResponseError: too many 503 error responses

[lukaas33]

I have a similar problem but with the following error:

requests.exceptions.RetryError: HTTPSConnectionPool(host='ega.ebi.ac.uk', port=8443): Max retries exceeded with url: /v2/files/EGAF00001983171?destinationFormat=plain (Caused by ResponseError('too many 500 error responses'))

Any progress on this?