[$250] Unable to Act on Report Due to Deleted Workspace, Stuck with RBR in Focus Mode Without Edit Access

[m-natarajan]

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Version Number: 9.0.47-2
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @allgandalf
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1728540959841099

Action Performed:

1. Submit an expense with violation
2. Select focus mode in preferences
3. Delete the Workspace where the expenses was submitted
4. Observe LHN

Expected Result:

Report in archived status

Actual Result:

See RBR in LHN with the report, but cannot act on it as don't have edit access anymore to that report, but also cannot do anything here, it stays in my LHN

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Recording.642.mp4

Onyx data:

{ "chatReportID": "4695747423350738", "chatType": "", "currency": "INR", "description": "", "errorFields": {}, "hasOutstandingChildRequest": false, "hasOutstandingChildTask": false, "hasParentAccess": true, "isCancelledIOU": false, "isOwnPolicyExpenseChat": false, "isPinned": false, "isWaitingOnBankAccount": false, "lastActionType": "CLOSED", "lastActorAccountID": "16559988", "lastMessageHtml": "closed this report", "lastMessageText": "closed this report", "lastReadSequenceNumber": 0, "lastReadTime": "2024-10-10 06:16:13.007", "lastVisibleActionCreated": "2024-04-08 08:54:26.839", "lastVisibleActionLastModified": "2024-04-08 08:54:26.839", "managerID": 0, "nonReimbursableTotal": 0, "notificationPreference": "hidden", "oldPolicyName": "Whogandalf's Workspace 27", "ownerAccountID": 16559988, "parentReportActionID": "6007246625411673721", "parentReportID": "4695747423350738", "participants": { "16559988": { "hidden": true, "notificationPreference": "hidden" } }, "permissions": [], "policyID": "3DEDDF79F054B00A", "private_isArchived": "2024-07-18 11:24:28.169", "reportID": "4817250283487348", "reportName": "Expense Report #5426340451518743", "stateNum": 2, "statusNum": 2, "total": 0, "type": "expense", "unheldTotal": 0, "welcomeMessage": "", "writeCapability": "all", "isLoadingPrivateNotes": false, "privateNotes": { "16559988": { "note": "" } } }

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• allgandalf | Reviewer | 104576294

Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @allgandalf

[melvin-bot]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[allgandalf]

Note

Can i be the C+ for this issue @sonialiap , I reported this bug and have prior context

[bernhardoj]

Edited by proposal-police: This proposal was edited at 2024-10-17 14:42:26 UTC.

Proposal

Please re-state the problem that we are trying to solve in this issue.

The RBR still shows for deleted workspace chat and its expense report and thread.

What is the root cause of that problem?

There are 3 RBRs here. 1 in LHN,

App/src/libs/OptionsListUtils.ts

Lines 489 to 527 in 8f90bf8

	function getAllReportActionsErrorsAndReportActionThatRequiresAttention(report: OnyxEntry<Report>, reportActions: OnyxEntry<ReportActions>): ReportErrorsAndReportActionThatRequiresAttention {
	const reportActionsArray = Object.values(reportActions ?? {});
	const reportActionErrors: OnyxCommon.ErrorFields = {};
	let reportAction: OnyxEntry<ReportAction>;
	for (const action of reportActionsArray) {
	if (action && !isEmptyObject(action.errors)) {
	Object.assign(reportActionErrors, action.errors);
	if (!reportAction) {
	reportAction = action;
	}
	}
	}
	const parentReportAction: OnyxEntry<ReportAction> =
	!report?.parentReportID || !report?.parentReportActionID ? undefined : allReportActions?.[report.parentReportID ?? '-1']?.[report.parentReportActionID ?? '-1'];
	if (ReportActionUtils.wasActionTakenByCurrentUser(parentReportAction) && ReportActionUtils.isTransactionThread(parentReportAction)) {
	const transactionID = ReportActionUtils.isMoneyRequestAction(parentReportAction) ? ReportActionUtils.getOriginalMessage(parentReportAction)?.IOUTransactionID : null;
	const transaction = allTransactions?.[`${ONYXKEYS.COLLECTION.TRANSACTION}${transactionID}`];
	if (TransactionUtils.hasMissingSmartscanFields(transaction ?? null) && !ReportUtils.isSettled(transaction?.reportID)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = undefined;
	}
	} else if ((ReportUtils.isIOUReport(report) || ReportUtils.isExpenseReport(report)) && report?.ownerAccountID === currentUserAccountID) {
	if (ReportUtils.shouldShowRBRForMissingSmartscanFields(report?.reportID ?? '-1') && !ReportUtils.isSettled(report?.reportID)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = ReportUtils.getReportActionWithMissingSmartscanFields(report?.reportID ?? '-1');
	}
	} else if (ReportUtils.hasSmartscanError(reportActionsArray)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = ReportUtils.getReportActionWithSmartscanError(reportActionsArray);
	}
	return {
	errors: reportActionErrors,
	reportAction,
	};
	}

1 in report preview,

App/src/components/ReportActionItem/ReportPreview.tsx

Lines 162 to 168 in 8f90bf8

	const hasErrors =
	(hasMissingSmartscanFields && !iouSettled) ||
	// eslint-disable-next-line @typescript-eslint/prefer-nullish-coalescing
	ReportUtils.hasViolations(iouReportID, transactionViolations) ||
	ReportUtils.hasWarningTypeViolations(iouReportID, transactionViolations) ||
	(ReportUtils.isReportOwner(iouReport) && ReportUtils.hasReportViolations(iouReportID)) ||
	ReportUtils.hasActionsWithErrors(iouReportID);

and 1 in the expense/transaction preview.

App/src/components/ReportActionItem/MoneyRequestPreview/MoneyRequestPreviewContent.tsx

Line 147 in 8f90bf8

const shouldShowRBR = hasNoticeTypeViolations || hasViolations || hasFieldErrors || (!isFullySettled && !isFullyApproved && isOnHold) || hasDuplicates;

None of the conditions check for the report archive status. The expense report will stay on the LHN because we always show it if there are errors other than failed receipt.

App/src/libs/SidebarUtils.ts

Lines 121 to 135 in 8f90bf8

	const hasErrorsOtherThanFailedReceipt =
	doesTransactionThreadReportHasViolations ||
	doesReportHaveViolations ||
	Object.values(allReportErrors).some((error) => error?.[0] !== Localize.translateLocal('iou.error.genericSmartscanFailureMessage'));
	const isReportInAccessible = report?.errorFields?.notFound;
	if (ReportUtils.isOneTransactionThread(report.reportID, report.parentReportID ?? '0', parentReportAction)) {
	return;
	}
	if (hasErrorsOtherThanFailedReceipt && !isReportInAccessible) {
	reportsToDisplay.push({
	...report,
	hasErrorsOtherThanFailedReceipt: true,
	});
	return;
	}

Why do the workspace chat and expense/transaction thread not show even if they have the RBR? The reportActions in `SidebarUtils.getOrderedReportIDs is coming from

App/src/hooks/useReportIDs.tsx

Line 87 in 5f1ea58

const [allReportActions] = useOnyx(ONYXKEYS.COLLECTION.REPORT_ACTIONS, {selector: (c) => mapOnyxCollectionItems(c, reportActionsSelector)});

and somehow the selector that was recently added in #49918 returns a wrong array of actions. For the transaction thread, the parent report action here is undefined,

App/src/libs/OptionsListUtils.ts

Lines 503 to 504 in 5f1ea58

	const parentReportAction: OnyxEntry<ReportAction> =
	!report?.parentReportID || !report?.parentReportActionID ? undefined : allReportActions?.[report.parentReportID ?? '-1']?.[report.parentReportActionID ?? '-1'];

so, isTransactionThread is always false. It's undefined because we access the allReportActions object without appending the reportActions_ key prefix.

App/src/libs/OptionsListUtils.ts

Line 506 in 5f1ea58

if (ReportActionUtils.wasActionTakenByCurrentUser(parentReportAction) && ReportActionUtils.isTransactionThread(parentReportAction)) {

What changes do you think we should make in order to solve the problem?

We need to check for the report archive status when getting all report errors.

App/src/libs/ReportUtils.ts

Lines 6303 to 6318 in 20b7017

	if (ReportActionsUtils.wasActionTakenByCurrentUser(parentReportAction) && ReportActionsUtils.isTransactionThread(parentReportAction)) {
	const transactionID = ReportActionsUtils.isMoneyRequestAction(parentReportAction) ? ReportActionsUtils.getOriginalMessage(parentReportAction)?.IOUTransactionID : null;
	const transaction = allTransactions?.[`${ONYXKEYS.COLLECTION.TRANSACTION}${transactionID}`];
	if (TransactionUtils.hasMissingSmartscanFields(transaction ?? null) && !isSettled(transaction?.reportID)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = undefined;
	}
	} else if ((isIOUReport(report) || isExpenseReport(report)) && report?.ownerAccountID === currentUserAccountID) {
	if (shouldShowRBRForMissingSmartscanFields(report?.reportID ?? '-1') && !isSettled(report?.reportID)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = getReportActionWithMissingSmartscanFields(report?.reportID ?? '-1');
	}
	} else if (hasSmartscanError(reportActionsArray)) {
	reportActionErrors.smartscan = ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('iou.error.genericSmartscanFailureMessage');
	reportAction = getReportActionWithSmartscanError(reportActionsArray);
	}

if (!ReportUtils.isArchivedRoom(report)) {
    ...
}

[allgandalf]

Note

Can i be the C+ for this issue @sonialiap , I reported this bug and have prior context

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021845769561131002585

[melvin-bot]

Current assignee @allgandalf is eligible for the External assigner, not assigning anyone new.

[sonialiap]

@allgandalf added you as C+ 👍 thanks for volunteering :)

[allgandalf]

Thanks @sonialiap , appreciated 😄

[allgandalf]

@sonialiap just to confirm, with @bernhardoj proposal above:

• We will never show a RBR in LHN for archived workspace reports (The report would still have violation technically)? are we onboard with that?

@bernhardoj if you want to add something more the ^ ?

[sonialiap]

@allgandalf extra noise in the LHN is a bane of my existence so my vote is to remove archived reports from LHN when in #focus mode even if there's a violation since the violation can't be actioned 😂 But let me check with the team if there's any preference on whether to show them until read, immediately archive them when the workspace is closed, or do something else

[allgandalf]

@sonialiap any update ? If a discussion is ongoing in #expense can you please tag me there :)

[sonialiap]

@allgandalf sorry I forgot to share the results 🙈 thanks for the bump!

The conclusion (in #product) was that if it can't be actioned it shouldn't have RBR. Fine to show violation in the actual expense, but not in the LHN

[allgandalf]

haha, no worries, thanks for the update. @bernhardoj do you want to update your proposal accordingly ? let me know then i will start the review

[bernhardoj]

My proposal actually already have that case, but I updated to remove the others.

[allgandalf]

Thanks, I will review the proposal today

[allgandalf]

@bernhardoj proposal here LGTM.

Their RCA is correct and solution would work.

Note to internal engineer: Please see the new expected result here

[allgandalf]

There should be a shortcut for the 🎀👀🎀 C+ reviewed tag i tell you 😢 , I forget this often

[melvin-bot]

Triggered auto assignment to @AndrewGable, see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[sonialiap]

@AndrewGable ready for your review! #50573 (comment)

[melvin-bot]

📣 @allgandalf 🎉 An offer has been automatically sent to your Upwork account for the Reviewer role 🎉 Thanks for contributing to the Expensify app!

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[melvin-bot]

@AndrewGable @sonialiap @bernhardoj @allgandalf this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[bernhardoj]

I just re-tested and the expense report now isn't archived when deleting the workspace chat.

• workspace chat (archived, RBR)
• expense report (not archived, RBR)

The conclusion (in #product) was that if it can't be actioned it shouldn't have RBR. Fine to show violation in the actual expense, but not in the LHN

Based on this, then it's fine to show the RBR for the expense report, but should we still show the RBR for the archived workspace chat?

[sonialiap]

@bernhardoj let's not show the RBR for the archived workspace chat. The chat is closed for new comments so there's no way for the user to clear the RBR

[bernhardoj]

Thanks for the confirmation!

PR is ready

cc: @allgandalf