Introduce log/data collector for support tickets (similar to couchbase log collector) #597
Labels
enhancement
Update to existing feature or functionality
Milestone
Problem:
It often happens that in support ticket we have to ask different information. Usually it's ping-pong game where we ask one log then the other then something from ldap/couchbase. It takes days to understand what is the root problem.
Idea:
It would be nice to introduce log/data collector which should create archive with:
show_version.py
)Collector should have option to push data to server which can be automatically linked to support ticket (push to ticket should be allowed only tickets with
Support plan
)E.g.
logcollector push -t abcd-ktdlf-7555
)We should generated
support ticket token
and show it on our support site ifSupport plan
is set.For community user it would be zip file which user can upload somewhere and give us link or attach to ticket directly (as file).
Then when customer wants to open ticket we will ask to attach logcollector archive. And if customer will follow it then it should save us days on clarifications.
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