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LakshmiProject.html
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<!DOCTYPE html>
<html lang="en" dir="ltr">
<head>
<meta charset="utf-8">
<title>Work</title>
<link rel="stylesheet" href="LakshmiHome.css">
</head>
<body id='lakshmi'>
<h1 id='name'>Lakshmi R Pillai</h1>
<div id='connect'>
<table id='lakshmi1'><tr>
<td> <h3></h3></td>
<td>
</td>
<td> </td>
<td> </td>
<td>
<a href="index.html"><input id="intro" type="submit" name="" value="About Me"></a>
<a href="LakshmiResume.html"><input id="intro" type="submit" name="" value="Resume"></a>
<a href="LakshmiProject.html"><input id="intro" type="submit" name="" value="Work"></a>
<a href="LakshmiAcademic.html"><input id="intro" type="submit" name="" value="Academia"></a>
<a href="LakshmiContact.html"><input id="intro" type="submit" name="" value="Contact"></a>
</td></tr>
</table>
<div class="project">
<h2 id="project1">PROFESSIONAL EXPERIENCE</h2>
<table>
<tr><td>
<h3> IBM India Private Limited: August 2013- April 2019) </h3></td>
<td>
</td>
<td><p ><button class="button1" ><a href= "#projectsgn1" id="s1" >Scotia Gas Networks (SGN Front office- AMS support - Phase 2)</button></p>
<p><button class="button1"><a href= "#projectsccd1" id="s1" >SCCD Implementation for IBM Account </button></p>
</td></tr>
</table>
<h2 id="project1">PROJECTS: </h2>
<h3 id='projectsgn1'>Scotia Gas Networks (SGN Front office- AMS support - Phase 2) </h3>
<table id='projectsgn' border="border: 1px solid black">
<tr><td>Project Description and Objectives: </td>
<td> </td>
<td><p>SGN is a UK gas distribution company that manages the network that distributes natural and green
gas to 5.9 million homes and businesses across Scotland and the south of England. SGN
established front office systems that perform various functions including the repair, replacement and
maintenance of assets. It also deals with emergency calls from end customers, and provide
metering works including meter installation, maintenance, exchange and other associated work for
assets. The connections process that involves setting up new connections for different types of
customers and service providers including distribution networks, 3rd party contractors, Independent
Gas Transporters and Utility Infrastructure Providers is also a part of the Front Office Management
Program.</p>
<p>Scope: Maximo V7.5 end to end Implementation to support SGN business, which includes Asset
Management, Work Management and Resource Management along with Manual resource allocation
for all processes except for emergency & metering.</p> </td></tr>
<tr><td>Duration:</td>
<td> </td>
<td><p>December 2015-May 2018 </p></td></tr>
<tr><td>Location:</td>
<td> </td>
<td><p>Pune, India </p></td></tr>
<tr><td>Roles and Responsibilities: </td>
<td> </td>
<td><p>Role -Maximo Application Developer- L2 and L3 Support Engineer</p>
<p>• Responsible for handling the day to day BAU L2 and L3 requests from the client which
were completed without errors in minimum time in adherence to SLA. This includes
Service requests, Incidents, Changes, Problems, Data fix requests etc.</p>
<p>• Experienced in Maximo business solutions with strong knowledge in Maximo version 7.5
design and implementation, deployment and installation.</p>
<p>• Maintained, updated production systems and provided client support.</p>
<p>• Development of New Application -Smart Meter Triage Desk for the client.</p>
<p>• Understanding business requirement and carrying out solution and build for the project.</p>
<p>• Created new database objects, domains, attributes, lookups and relationships that create
controls within several Maximo modules and suggested modifications to existing elements
and perform configurations to the database.</p>
<p>• Managed System Configuration, Database Configuration, Workflow Design, Application
Design.</p>
<p>• Created and modified Maximo condition, sig options , person accounts, person groups,
labor accounts, calendars, launch in context etc. for various functionalities.</p>
<p>• Development of Field Control, Field Security, Cloned Applications Configurations and
Development.</p>
<p>•Added, deleted, updated user accounts and groups and maintained the Maximo service
for assigned client accounts.</p>
<p>•Created and managed users’ security, organization management, site management and
report creation.</p>
<p>• Skilled in developing Workflow processes, Communication Templates, Escalations,
Maximo Asset Management and Maximo IT Service Management.</p>
<p>• Knowledgeable in creating roles, actions and action groups for use in the entire workflow
process.</p>
<p>• Worked on customized Work orders, Assets applications in Maximo 7.5.</p>
<p>• Analysed and reviewed functional, technical and user interface specifications during the
design phase of all assigned projects.</p>
<p>• Performed bulk updates to asset, location. Created and modified object structure, web
service library, external systems elements as part of the process.</p>
<p>• Conducted system testing as necessary and involved in testing Maximo application based
on requirements gathered and managed multiple technical environments.</p>
<p>• Assist users as necessary in support of go-live activities.</p>
<p>• Coordinated with other teams to maximize resources.</p>
<p>• Submitted custom queries for data reviews, search functions and custom reports in BIRT
applications.</p>
<p>• Running daily database integrity reports and analysing database to determine various
trends as requested.</p>
<p>• Participate in production support rotations.</p>
<p>• Resolved performance related problems and error messages by troubleshooting and
resolution.</p></p>
<p>• Developed and maintained detailed technical documentation such as functional
specifications, software requirements and test scripts to meet business requirements.</p>
<p>• Trained new and current employees and contractors on Maximo applications.</p>
</td></tr>
<tr><td>Achievements:</td>
<td> </td>
<td><p>Manager’s Choice Awards –for Client Focus in 2017 </p></td></tr> </table>
<h3 id='projectsccd1' >SCCD Implementation for IBM Account </h3>
<table id='projectsccd' border="border: 1px solid black">
<tr><td>Project Description and Objectives: </td>
<td> </td>
<td><p>BT/IT decided on a strategic initiative to create an ITSM capability on the Cloud. Lotus Notes based
Network Service Request Tool (NSRT) and Service Request Tool (SRT) of BT/IT as well as the Lotus
Notes based Video Conference Tool were to be developed in Maximo.</p>
<p>Scope: Lotus Notes based screens and functionalities were to be developed in Maximo as Offerings.
The development phase's objective was to verify that the new offerings developed meets the business
and functional requirements as designed in the Lotus Notes based Applications. The Development
phase started with one to one mapping of the requirements. Replicated the front end of the tools and
database tables called profiles and design new screens. Ours was a small agile team of 4 working
from different locations across India. </p> </td></tr>
<tr><td>Duration:</td>
<td> </td>
<td><p>November 2013- December 2015
</p></td></tr>
<tr><td>Location:</td>
<td> </td>
<td><p>Bangalore, India </p></td></tr>
<tr><td>Roles and Responsibilities: </td>
<td> </td>
<td><p>Role -Maximo Application Developer</p>
<p>• Delivering high quality solutions to clients in response to varying business requirements and
worked on enhancements requests related to the change requests.</p>
<p>• Responsible for the migration of Lotus notes based application to the Cloud based system. It
involved one to one mapping of the requirements as in Lotus Notes applications and
implementation of the same in Maximo Offerings as web forms were created in Self service
center and tested which help users to create tickets.</p>
<p>• Supported Maximo v7.5 on service management.</p>
<p>• Good understanding of Maximo database configuration and Customizing Maximo Business
Objects. Creation and modification of tables and columns in the database using the Database
Configuration application</p>
<p>• Created Domains in Domain application and associated the Domain to a fields in database
configuration application.</p>
<p>• Design of new applications and configuration and modification in the applications with the help
of Application Designer and Database Configuration.</p>
<p>• Experience on making existing applications customer specific by applying data restrictions,
creation of Automation scripts, signature options and conditions as per business requirements.</p>
<p>• Creation and modification of the start center templates, result sets for different user groups. </p>
<p>• Good knowledge on Data loading and responsible for the data collection and data uploading
by the use of Integration Framework module. Exporting and Importing data using flat file
Integration using object structures.</p>
<p>• Involved on workflow creation and modification using workflow designer matching the business
process.</p>
<p>• Developed data classification, specification tables and related table structures for quality data
sorting.</p>
<p>• Good knowledge in the creation of Communication Templates, Roles, Escalations, Actions,
Classification, Person Records, User records, Offerings and Catalog.</p>
<p>• Good knowledge on Security module and Security Group settings.</p>
<p>• Handling and Logging of service request/tickets for creator/ resolver addition requests raised
by end users and modifies users’ access to the system.</p>
<p>• Worked as the Administrator of the production site and raise tickets when system has
performance issues.</p>
<p>• Was entirely responsible for the migration of the UAT system to a new environment manually.</p>
<p>• Provisioning of project documentation for user training.</p>
<p>• Worked in different phases of Maximo - Development, Testing, Implementation, Production
and Post Go Live support.</p>
</td></tr>
<tr><td>Achievements:</td>
<td> </td>
<td><p>Manager’s Choice Awards –for Client Focus in 2014 </p></td></tr> </table>
<h4 id='copyright'><a href="#name" title="I will take you up,buddy!"><img src="http://simpleicon.com/wp-content/uploads/rocket.png" width="30px" height="30px"></a></h4>
<h4 id='copyright'>©Lakshmi R Pillai 2020</h4>
</div>
</html>