- Associate, Real Time Management - Trainee |
- Concentrix |
- 03/2024 |
- Active |
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- - Create, compile and review information for daily and ad-hoc reports requested by the
- client and/or to satisfy internal needs.
- - Help develop and implement reporting databases, templates and tools across all business
- units
- - Provide detailed analysis and recommendations in order to improve performance
- - Attend required meetings (i.e. senior management, team and inter-organizational
- meetings, etc.)
- - Coordinate with team members to meet required deliverables.
- - Identify, document and evaluate client/customer operational needs and corresponding
- processes for report development, delivery and management.
- - Translate business needs into reporting solutions for the identified customer
- problem/opportunity. Develop cost-benefit analysis and present solution proposals to end
- clients.
- - Participate as a team member in the implementation of reporting projects.
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- |
- I received good comments from my colleagues and boss about my performance. |
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- Advisor I, Customer Service |
- Concentrix |
- 05/2022 |
- Inactive / 03/2024 |
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- - Customer service supporting an insurance industry in the United States.
- - Perform ongoing data analysis to provide accurate information in real time.
- - Meet time-sensitive objectives according to client expectations.
- - Participate in ongoing training sessions to keep the knowledge being worked on up to
- date.
- - Use of Portability and Accountability Act (HIPAA)
- - Creating basic programs with excel, java and SQL to save, display and report
- information.
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- |
- I exceeded the metrics established by the client to the point of being considered one of the
- best in my area.
- |
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