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IBM Notifier screen hangs on installing Sequoia 15.3 Update #277

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islamadel opened this issue Feb 3, 2025 · 1 comment
Open

IBM Notifier screen hangs on installing Sequoia 15.3 Update #277

islamadel opened this issue Feb 3, 2025 · 1 comment

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@islamadel
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Image

The IBM Notifier Screen popped up for 15.3 Sequoia update and I clicked on Restart Now to Install the Update, but the above image remains saying that the computer will autmatically restart very soon. I have no Applications or Documents opened (at least in the foreground).

The Log shows failed to authenticate, I checked the keychain and the entries for the admin user are correct, they worked for previous updates. Also the admin user has Secure Token enabled.

super doesn't ask to re-enter the credentials.

Using super 5.0.0 on M1 - macOS 15.2 currently installed

Logs:

==> /Library/Management/super/logs/mdmclient-list.log <==
IsCritical = 0;
IsFirmwareUpdate = 0;
IsSecurityResponse = 0;
ProductKey = "MSU_UPDATE_24D60_patch_15.3_minor";
RequiresBootstrapToken = 1;
RestartRequired = 1;
SupplementalBuildVersion = 24D60;
Version = "15.3";
}
)

==> /Library/Management/super/logs/msu-list.log <==
Software Update Tool

Finding available software
Software Update found the following new or updated software:

  • Label: macOS Sequoia 15.3-24D60
    Title: macOS Sequoia 15.3, Version: 15.3, Size: 2478898KiB, Recommended: YES, Action: restart,

==> /Library/Management/super/logs/super.log <==
Mo Feb 03 10:25:38 *** super[64764]: Status: User chose to install now.
Mo Feb 03 10:25:38 *** super[64764]: Status: Validated saved credentials for the --auth-local-account option.
Mo Feb 03 10:25:38 *** super[64764]: IBM Notifier: Restart default notification.
Mo Feb 03 10:25:38 *** super[64764]: softwareupdate: Starting macOS Sequoia 15.3-24D60 update workflow, check /Library/Management/super/logs/msu-workflow.log for more detail.
Mo Feb 03 10:25:38 *** super[64764]: Warning: Help button not shown because URL is unreachable: https://support.apple.com/en-us/HT201541
Mo Feb 03 10:25:38 *** super[64764]: Warning: Warning button not shown because URL is unreachable: https://support.apple.com/en-us/HT201222
Mo Feb 03 10:25:46 *** super[64764]: softwareupdate: macOS Sequoia 15.3 is downloading...
Mo Feb 03 10:25:46 *** super[64764]: softwareupdate: macOS update/upgrade is prepared and ready for restart!
Mo Feb 03 10:25:46 *** super[64764]: Exit: System restart is imminent and the super restart validation workflow is scheduled to automatically relaunch at next startup.
Mo Feb 03 10:25:46 *** super[64764]: **** S.U.P.E.R.M.A.N. 5.0.0 - EXIT CLEAN ****

==> /Library/Management/super/logs/msu-workflow.log <==
Downloading macOS Sequoia 15.3

Downloaded: macOS Sequoia 15.3
Failed to authenticate

@david-london
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I'm wondering about that last line

Failed to authenticate

I just ran Super 5.0.0 on a test Mac which was on Mac OS 14.7.3 and the machine upgraded fine to Mac OS 15.3

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