forked from dof-dss/nidirect-uxguide
-
Notifications
You must be signed in to change notification settings - Fork 0
/
usability_testing.html
193 lines (181 loc) · 10.2 KB
/
usability_testing.html
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
<!DOCTYPE html>
<html lang="en" class="govuk-template ">
<head>
<!-- Google Tag Manager -->
<script>(function (w, d, s, l, i) {
w[l] = w[l] || []; w[l].push({
'gtm.start':
new Date().getTime(), event: 'gtm.js'
}); var f = d.getElementsByTagName(s)[0],
j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src =
'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f);
})(window, document, 'script', 'dataLayer', 'GTM-P6KWBKV');</script>
<!-- End Google Tag Manager -->
<meta charset="utf-8">
<title>Usability testing | User Experience Guide</title>
<meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover">
<meta name="theme-color" content="#0b0c0c">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<link rel="shortcut icon" sizes="16x16 32x32 48x48" href="assets/images/favicon.ico" type="image/x-icon">
<link href="css/nidirect-all.css" rel="stylesheet">
</head>
<body class="govuk-template__body ">
<!-- Google Tag Manager (noscript) -->
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-P6KWBKV" height="0" width="0"
style="display:none;visibility:hidden"></iframe></noscript>
<!-- End Google Tag Manager (noscript) -->
<script>
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
</script>
<a href="#main-content" class="govuk-skip-link">Skip to main content</a>
<header role="banner" data-module="govuk-header">
<div class="nidirect-header">
<div class="govuk-width-container flex-parent">
<div class="nidirect-header__logo govuk-header__container">
<span class="govuk-header__logo nidirect-logo__container">
<svg role="presentation" focusable="false" xmlns="http://www.w3.org/2000/svg" width="133" height="32"
viewbox="0 0 133 32">
<path fill="currentColor"
d="M0,8.93l7-.41a31.54,31.54,0,0,1,.62,4.64,10.06,10.06,0,0,1,3.31-3.43,8.4,8.4,0,0,1,4.34-1.15,6.65,6.65,0,0,1,3.49.83A5.74,5.74,0,0,1,21,12a9.17,9.17,0,0,1,.86,4V26.17a2.24,2.24,0,0,0,.5,1.63,2.48,2.48,0,0,0,1.71.47h.68a2,2,0,0,0,1.45-.47,1.93,1.93,0,0,0,.47-1.42V13.15A2.42,2.42,0,0,0,26,11.26a3,3,0,0,0-2.13-.65H22.17V8.93l8.36-.24V26.78a1.36,1.36,0,0,0,.35,1.06,1.92,1.92,0,0,0,1.3.44h2V30H14.54V28.28H15.6a3.34,3.34,0,0,0,2.07-.47,1.78,1.78,0,0,0,.59-1.42v-9A8.37,8.37,0,0,0,17.37,13a4.13,4.13,0,0,0-3.81-2,5.39,5.39,0,0,0-4.26,2,8,8,0,0,0-1.68,5.32v7.8a2.24,2.24,0,0,0,.5,1.63,2.56,2.56,0,0,0,1.74.47h1.42V30H.21V28.29H1.66a2.58,2.58,0,0,0,1.66-.44,1.38,1.38,0,0,0,.59-1.12V13.12a2.66,2.66,0,0,0-.74-2,2.88,2.88,0,0,0-2.1-.71H0Z">
</path>
<path fill="currentColor" d="M24.29,3.75A3.66,3.66,0,1,1,28,7.41h0a3.65,3.65,0,0,1-3.66-3.66"></path>
<path fill="currentColor"
d="M46.61,24.3a3.89,3.89,0,0,1-3,1.51c-2.39,0-3.31-2-3.31-6.3,0-4.41.95-6.5,3.43-6.5a3.82,3.82,0,0,1,2.87,1.63ZM54,0H46.61V11.23a8.06,8.06,0,0,0-5.94-2.66c-4.73,0-8.13,4.26-8.13,11s3.25,10.85,8,10.85a9.25,9.25,0,0,0,6.09-2.54V30H54V0">
</path>
<rect fill="currentColor" x="55.3" y="8.84" width="7.36" height="21.1"></rect>
<path fill="currentColor"
d="M64,30h7.39V16c1.25-1,3.69-1.92,7.48-.53V8.37c-3.13.21-5.59.53-7.48,2.84V8.85H64Z"></path>
<path fill="currentColor"
d="M116.33,22.11c-.74,2.39-2.16,3.66-4,3.66-2.66,0-3.54-2.13-3.54-6.53,0-4.08.8-6,3.19-6,1.51,0,2.25,1,2.6,3.07l6.59-.5c-1.27-4.76-4.73-7.42-9.55-7.42-6.21,0-10.58,4.49-10.58,11.23s4.2,11,10.55,11a9.76,9.76,0,0,0,10-7.51Z">
</path>
<path fill="currentColor"
d="M133,29.91v-5a9.67,9.67,0,0,1-1.86.24c-1.39,0-2-.59-2-1.92V13.49H133V8.85h-3.84V1.39H122V25c0,3.72,2.28,5.5,7,5.5a15,15,0,0,0,4.1-.57">
</path>
<path fill="currentColor" d="M55.3,3.75A3.66,3.66,0,1,1,59,7.41,3.66,3.66,0,0,1,55.3,3.75h0"></path>
<path fill="currentColor"
d="M100.49,20.93c0-.44,0-.83,0-1.21,0-7.06-4.2-11.32-10.79-11.32S78.56,12.81,78.56,19.69c0,6.68,4.37,11,11.17,11,5,0,8.48-2,10.58-5.79L95.58,22.7a5,5,0,0,1-4.73,3c-2.84,0-4.52-1.68-4.52-4.61v-.12ZM89.76,12.77c2.1,0,3.34,1.51,3.34,4.14H86.54C86.6,14.19,87.72,12.77,89.76,12.77Z">
</path>
</svg>
<span class="govuk-visually-hidden">(n i direct government services)</span>
</span>
</div>
<button type="button" class="govuk-header__menu-button govuk-js-header-toggle" aria-controls="navigation"
aria-label="Show or hide Top Level Navigation">Menu</button>
<nav role="navigation" aria-label="Top Level Navigation">
<ul id="navigation" class="govuk-header__navigation nidirect-header__navigation">
<li class="govuk-header__navigation-item nidirect-header__navigation-item">
<a class="govuk-header__link" href="index.html">
Home
</a>
</li>
<li class="govuk-header__navigation-item nidirect-header__navigation-item">
<a class="govuk-header__link" href="user_centred_design.html">
User-centred design
</a>
</li>
<li
class="govuk-header__navigation-item nidirect-header__navigation-item nidirect-header__navigation-item--active">
<a class="govuk-header__link" href="usability_testing.html">
Usability testing
</a>
</li>
<li class="govuk-header__navigation-item nidirect-header__navigation-item ">
<a class="govuk-header__link" href="applying_brand.html">
Applying the brand
</a>
</li>
</ul>
</nav>
</div>
</div>
<div class="nidirect-servicename-container">
<div class="govuk-width-container">
<span class="govuk-body govuk-!-font-size-27 nidirect-servicename">User Experience Guide</span>
</div>
</div>
</header>
<div class="govuk-width-container">
<main class="govuk-main-wrapper " id="main-content" role="main">
<div class="govuk-grid-row">
<div class="govuk-grid-column-two-thirds">
<h1 class="govuk-heading-xl">
Usability testing
</h1>
<h2 class="govuk-heading-l">What is usability testing</h2>
<p class="govuk-body-l">
Usability testing is a technique, used in <a class="govuk-link" href="user_centred_design.html">user-centred
design</a>, that allows you to see if
your users can use your application, website or service.
</p>
<p class="govuk-body">Usability testing will also help you to:</p>
<ul class="govuk-list govuk-list--bullet">
<li>learn more about your users’ needs</li>
<li>find which parts of your service are hard to use</li>
<li>come up with ideas on how to improve your service</li>
</ul>
<p class="govuk-body">A usability testing session typically involves a facilitator asking a user to perform a
series of tasks related to your service, while observers in another room take notes on the user’s behaviour
and feedback. In some instances, the user may be asked to talk through their experience as they complete
tasks or to reflect on their experience afterwards.</p>
<p class="govuk-body"><img class="nidirect-uxg--image" src="assets/images/usabilitylabs-lowres.png"
alt="a typical usability session showing a participant and facilitator in the testing room, with an audio video link to another room where observers are watching the session">
</p>
<p class="govuk-body">All of this will give you a good idea how your service might work in the real world.</p>
<h2 class="govuk-heading-l">What are the benefits of usability testing</h2>
<ul class="govuk-list govuk-list--bullet">
<li>it is a well-established way to identify common usability issues</li>
<li>it is easy to do</li>
<li>you can find most of the usability issues with only a handful of users</li>
<li>it is a low-risk way to gather feedback</li>
</ul>
<h2 class="govuk-heading-l">The usability testing process</h2>
<p class="govuk-body">What you can expect when we run our usability testing:</p>
<ul class="govuk-list govuk-list--bullet">
<li>an initial meeting to discuss if usability testing is right for you</li>
<li>if so, a follow-up meeting to discuss your goals and planning</li>
<li>creation of goal focused tasks</li>
<li>the usability testing sessions</li>
<li>presentation of our findings</li>
</ul>
<h2 class="govuk-heading-l">How to request a usability study</h2>
<p class="govuk-body">You can begin the process by emailing the User Experience Team at <a class="govuk-link"
href="mailto:[email protected]">[email protected]</a>.</p>
</div>
</div>
</main>
</div>
<footer class="nidirect_footer" role="contentinfo">
<div class="govuk-width-container ">
<p class="govuk-body">
<ul>
<li> <a class="govuk-link" href="http://www.nidirect.gov.uk/crown-copyright" target="_blank" rel="nofollow">
© Crown copyright (opens in a new tab)
</a>
</li>
<li> <a class="govuk-link" href="http://www.nidirect.gov.uk/terms-and-conditions" target="_blank"
rel="nofollow">
Terms and conditions (opens in a new tab)
</a>
</li>
<li> <a class="govuk-link" href="cookies.html">
Cookies
</a>
</li>
<li> <a class="govuk-link" href="contact.html">
Contact us
</a>
</li>
<li> <a class="govuk-link" href="accessibility.html">
Accessibility
</a>
</li>
</ul>
</p>
</div>
</footer>
<script src="./javascript/all.js"></script>
<script>
window.GOVUKFrontend.initAll()
</script>
</body>
</html>