Usability Interview Notes - Alex

[jessicashanshanhuang]

Usability Interview - Alex

Alex → with CAPS

• has played with the new interface since back in dec

His role with CAPS

• with planning support and merged with capital planning
• his role involves in process improvement work stream, a little separate than capital planning
• he does work in the neighborhood study part of capital planning
  • the previous iteration of the product he would use for this
• also works in the statement of needs report
• relationship with capital planning how he got invited to family launch

Other tools he use

• outlook, microsoft, excel, powerpoint, word
• zola a considerable amount of sites to identify sites
• have some experience with power bi
• also spends a lot of time on ZAP
  • lot of work with the pipeline to team using data from here

Task 1: Brooklyn

• wants to ignore the district type but he can’t

• then selects cd and select Brooklyn

  • no way to select all for district number
  • tries to select multiple dn but cant so selects one

• tries council but also can only select one at a time

• tried filter at first ^^ but wants to see Brooklyn as a whole so starts selecting from the map

  • tries to unselect his previous choice to refresh but cannot

• ends up selecting Brooklyn 1

• starts looking at the project card list

• a little confusing about the page numbers since he cant tell from the get go that there are multiple pages since it only display the current page number

• since he can’t filter project type

• time: 3:02 (2:50 for finding a project, and the rest to find managing agency)

• additional comments

  • it would be helpful to know the context for the full name (like for when he is looking a ten eyck plaza reconstruction what is b386-119m is)
  • it would be nice to filter with satellite view because he isn’t not familiar with the current neighborhood he is looking at
    • it would add value since he could see the current state of it
    • as he able to see the broad view of what the neighborhood look like, although it wouldn’t be the most detailed, it would explain the buildings by showing there is a park here vs just the building footprints

Brooklyn project cont.

• find contributions related to project, past, present, and future commitments
• first instinct is to compare it with another project
• he can see the description and commitment but harder to pinpoint specifically who is contributing it
• got confused since it looks like the things in different color he could click into it
• seems easy to read with the timeline
• can’t identify sponsors since the commitment details are 0
  • look into another project still harder to tell the contributor since the labelling just said description and commitment
• time 3:50

Task 2: Bronx

• not familiar with where harris park is so he used google to help locate information about where cd harris park is
• once he checks he figures its out its bronx 7
• questions why it jumps from 12 to 27 for bronx district numbers since there are only 12 district numbers in bronx
• able to locate point
• time: 0:50

managing agency and project type

• found pretty quickly and wonder what other type are related to parks and rec
• time: 10-20 seconds

contributor information

• still hard to find contributor since he can find what the commitment is towards, can’t tell directly if its from seed funding, from park, its not specific enough

additional comments

• has been using the new one since dec
• he liked the older one since there was more filtering capabilities since there were more choices to fitler from like managing agency, spon agency
• the part that was clunky from the old cpe was the project card would take up half the map
• saw the switch toggle filter as confusing in the old cpe
• liked the filtering with multiple criteria

task 3: central park

• knows the location already so he does not need to filter by district
• it can be frustrating that he cannot unselect all his filters
  • even when he reselects cd it did not cancel out his previous filter
• now he is going to the home page url to reset the filter
• not sure if he can see the other points unless he finds the dot in the small polygon
• time: 1 min
• why did he pick the project
  • not much reason
  • found it was misleading that the polygon has the whole area of the park even though most likely it does not take up the whole area
  • and tried to pick a point thats more unique to central park
• the old cpe when you clicked on a polygon and there is other projects, there is a wheel to see other projects

is there a preference (map vs filter)

• if he doesn’t know the location, most likely filter
• if he does know, he can pinpoint through map
• and if he was looking at a neighborhood study, he would want to filter for that criteria and would use the filtering for the map

difficult to understand

• finding the sponsor and contributor was very confusing
• the way it zooms out where there is multiple projects because the projects are such small dots, its hard to see where the other related projects are
• central park, it has the location (the polygon) as the entire park so it is hard to pick out the individual ones
• the east ferry route is confusing since it includes all the area in midtown (around 5th avenue)
• again the zoom out with the point size makes it hard to see