save docx file takes too long

[fzargarbashi]

This issue is unique.

• I have used the search tool and did not find an issue describing my bug.

Operating System

Linux (DEB package)

Version information

version 8.2.1.38 (snap)

Expected Behavior

After editing a small docx document (~600 kb) with track changes on and clicking on save. The 'saving' window appears and it saves the file in place within a few seconds.

Actual Behavior

The 'saving' window appears but it stucks there for more than 30 minutes. The app is not freezed as you can click the onlyoffice menu but the you can not navigate the saving document.

Reproduction Steps

No response

Additional information

No response

[TatianaKirillova]

Hello, @fzargarbashi ! I can't reproduce your problem yet. Please specify your OS and, if possible, attach the problematic file.

[thisisartman]

While not this long, I have experienced long load and save times for all files... PDF, Docx, ODF, XLSX & ODS. Interestingly, the Open Document formats take just as long as the proprietary formats to open and save, something I assumed would not be an issue.

[TatianaKirillova]

@thisisartman It's hard for me to say anything without specific files

[thisisartman]

@TatianaKirillova if you want, I could share a screen-recording as well as the file...

[TatianaKirillova]

@thisisartman Yes, that would clarify the situation a lot! Thank you!

[thisisartman]

Here you go... This is the video demonstrating the delays for xlsx or ods file:
https://github.com/user-attachments/assets/3a10c1c9-6ece-414e-b013-537bea4d0bab

and the docx file issue too:
https://github.com/user-attachments/assets/8a1e78c5-7163-4d25-be2c-92561491fb06

For reference, these are my device specs:
Acer Predator Triton 300
i7 9th Gen,
16GB RAM,
GTX 1650 4GB VRAM,
OS (Win 11, latest security update, avoiding feature updates for 6mths for stability) on 512GB SSD,
All software installed on SSD in C drive.

And here's the files:
New Microsoft Word Document.docx
Japan MBA plan.ods

[TatianaKirillova]

@thisisartman I'm very sorry, but I can't seem to reproduce your problem. Opening from a local folder works in 2-3 seconds

[thisisartman]

@TatianaKirillova Hi... I don't know why its behaving this way on my system... Here's another video fo me trying to open a blank docx file.

ARTman_2025-01-17_17.30_51825.mp4

I don't know what else I could possibly do to make this work. Is there any common solution like a particular type of installation?

[TatianaKirillova]

@thisisartman I also try it on Win 11, is this behavior (creating an empty document) every time or just the very first?

[thisisartman]

@TatianaKirillova yes. Its every time... I am also on Windows 11...

[TatianaKirillova]

@thisisartman please record another video from the task manager when opening the file on the performance page

[thisisartman]

here you go... As you can see,
https://github.com/user-attachments/assets/e0a46b5a-b61f-43ef-afa1-5b9a799b0671

Here's the processes before running OnlyOffice.

Hope that helps.

[LuckySpecialist]

HI @thisisartman, judging by the attached video, your system is very loaded at the time of launching the application and opening the document, in terms of RAM and CPU. For example, slow rendering of windows and mouse cursor, hard disk and wireless network activity.
Can you separate the problems, suspend all third-party processes that consume resources, and check whether the application is running and opening a file on the system without load?

[thisisartman]

slow rendering of windows and mouse cursor

Yeah that's actually just the ShareX screen recording. I'll take one with OBS or the Windows recorder to get a higher quality one...

Can you separate the problems, suspend all third-party processes that consume resources, and check whether the application is running and opening a file on the system without load?

Absolutely. Also, Libre Office opens up files faster in similar situations. I'll try to post a comparison.