I need your advice on AI automations for a global service desk in the digital marketing industry. My team operates in 49 markets and works with the Meta platform, both directly with clients and Meta representatives. Our goal is to reduce issue resolution and response times. Here are the specific points to consider:
- Identify great AI automation tools and technologies that can be implemented in a service desk environment.
- Focus on reducing issue resolution and response times effectively.
- Provide examples of AI applications that can help with troubleshooting and technical support.
- Suggest ways to integrate these AI solutions seamlessly into the current workflow with both clients and Meta representatives.
- Discuss potential challenges in implementing these AI solutions and how to overcome them.
Ask me clarifying questions until you are 95% confident you can complete the task successfully. Take a deep breath and take it step by step. Remember to search the internet to retrieve up-to-date information.