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wl-tutorial.html
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<!DOCTYPE html>
<html>
<head>
<title>ThruThink Email Whitelist Instructions</title>
<meta name="description" content="Whitelist ThruThink to be sure you get the email you requested...">
<meta property="og:title" content="ThruThink Email Whitelist Instructions">
<meta property="og:description" content="Whitelist ThruThink to be sure you get the email you requested...">
<meta property="og:type" content="article">
<meta property="og:image" content="https://s3.amazonaws.com/wlist-images/email-whitelist-screenshot-full.png">
<meta name="viewport" content="width=device-width, initial-scale=1">
<style type="text/css">
@import 'https://fonts.googleapis.com/css?family=Roboto';
body {
margin: 10px auto;
max-width: 1024px;
}
h1 {
font-family: 'Roboto', sans-serif;
}
h2 {
font-size: 1.7em;
margin: 0;
padding: 0;
font-family: 'Roboto', sans-serif;
}
h3 {
font-family: 'Roboto', sans-serif;
}
h4 {
font-size: 18px;
font-weight: bold;
font-family: 'Roboto', sans-serif;
}
p {
font-family: 'Roboto', sans-serif;
font-size: 18px;
}
li {
font-size: 18px;
font-family: 'Roboto', sans-serif;
line-height: 30px;
}
a {
text-decoration: none;
color: #FFFFFF;
}
.mobileButton {
margin: 2%;
margin-bottom: 3%;
padding: 2%;
border: solid #adadba 1px;
border-radius: 0px;
text-align: center;
font-family: verdana;
font-weight: bold;
}
.wrapper {
width: 800px;
text-align: left;
}
.container{
margin: 0 auto;
}
ul{
list-style:none;
}
ul li{
padding:10px 10px;
}
a{
color:white;
}
ul li a{
text-align:center;
font-size: 21px;
text-decoration:none;
}
.columnHeading{
width:25%;
float:left;
}
.headingBorder{
padding:20px 0;
text-align:center;
border-top:2px solid gray;
border-bottom:2px solid gray;
}
.endRow{
float:right;
}
.clearRight{
clear:left;
}
.submenuPopularAppBtn,.submenuEmailClientBtn,.submenuSecuritySoftBtn,.submenuSpamFiltersBtn{
text-align:center;
width:75%;
padding:10px;
cursor:pointer;
}
.submenuPopularAppBtn{
background-color:#007abd;
}
.submenuEmailClientBtn{
background-color:#7ec324;
}
.submenuSecuritySoftBtn{
background-color:#fdab00;
}
.submenuSpamFiltersBtn{
background-color:#eb605a;
}
@media only screen and (min-width:600px) and (max-width: 879px){
.columnHeading{
width:50%;
}
.headingBorder{
padding:20px 0;
text-align:center;
border-top:2px solid gray;
border-bottom:2px solid gray;
}
#sSoftware{
clear:left;
}
}
@media only screen
and (min-width : 880px) and (max-width:1140px) {
.columnHeading{
width:33.33333%;
}
#sFilters{
clear:both;
}
}
/*fix margin*/
@media only screen
and (min-width:0) and (max-width:600px){
body{
margin:10px;
}
.columnHeading{
width:100%;
}
.clearFix {
clear: both;
}
}
/*Instruction Icons*/
.instruction-icon {
float: left;
margin: 10px;
}
/* BEGIN Back to top button */
a.backTop {
padding: 10px;
}
.backTop {
color: #FFFFFF;
font-weight: bold;
font-family: roboto;
display: inline-block;
position: fixed;
bottom: 40px;
right: 20px;
box-shadow: 0 0 10px rgba(0, 0, 0, 0.05);
overflow: hidden;
white-space: nowrap;
background: #CC0000;
}
.backTop.backTopVisible, .backTop.backTopFadeOut, .no-touch .backTop:hover {
-webkit-transition: opacity .3s 0s, visibility 0s 0s;
-moz-transition: opacity .3s 0s, visibility 0s 0s;
transition: opacity .3s 0s, visibility 0s 0s;
}
.backTop.backTopIsVisible {
/* the button becomes visible */
visibility: visible;
opacity: 1;
}
.backTop.backTopFadeOut {
/* if the user keeps scrolling down, the button is out of focus and becomes less visible */
opacity: .5;
}
.no-touch .backTop:hover {
background-color: #e86256;
opacity: 1;
}
@media only screen and (min-width: 768px) {
.backTop {
right: 20px;
bottom: 20px;
}
}
@media only screen and (min-width: 1024px) {
.backTop {
right: 30px;
bottom: 30px;
}
}
/* END Back to top button */
</style>
</head>
<body>
<center>
<h1>ThruThink Email Whitelist Instructions</h1>
</center>
<p>
Since your Email Provider probably uses some type of overzealous filtering; We ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."
</p>
<p>
If you do not see an email from <strong>ThruThink Support</strong> in your Inbox, my email may have mistakenly been sent to your spam folder.
</p>
<p>
Please <strong>open your spam folder</strong> and if you find an email from <strong>ThruThink Support</strong> open it</strong> and mark it as <strong>"Not spam"</strong>...
</p>
<p>
<u>NEXT</u>: Click your provider below to Whitelist <strong>[email protected]</strong>
</p>
<div class="container">
<div class="columnHeading">
<div id="eService" class="pageHeadings">
<h2 class="headingBorder">Popular Apps</h2> <!-- Blue #007abd -->
<ul class="submenu">
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#gmail">Gmail</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#gmailapp">Gmail App</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#gmailtabs">Gmail Tabs</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#iphoneapp">iPhone Mail</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#yahoo">Yahoo</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#outlookapp">Outlook App</a></div></li>
<li style="serviceProvider"><div class="submenuPopularAppBtn"><a href="#outlook">Outlook</a></div></li>
</ul>
</div>
</div>
<div id="eClients" class="columnHeading">
<div class="pageHeadings">
<h2 class="headingBorder">Email Clients</h2> <!-- Green #7ec324 -->
<ul class="submenu">
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#outlookdotcom">Outlook.com</a></div></li>
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#aol">AOL Web Mail</a></div></li>
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#comcast">Comcast</a></div></li>
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#earthlink">EarthLink</a></div></li>
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#att">AT&T</a></div></li>
<li style="emailClients"><div class="submenuEmailClientBtn"><a href="#thunderbird">Thunderbird</a></div></li>
</ul>
</div>
</div>
<div id="sSoftware" class="columnHeading">
<div class="pageHeadings">
<h2 class="headingBorder">Security Apps</h2><!--orange/yello2 #fdab00-->
<ul class="submenu">
<li style="securitySoftware"><div class="submenuSecuritySoftBtn"><a href="#norton">Norton</a></div></li>
<li style="securitySoftware"><div class="submenuSecuritySoftBtn"><a href="#mcafee">McAfee</a></div></li>
<li style="securitySoftware"><div class="submenuSecuritySoftBtn"><a href="#trend-micro">Trend Micro</a></div></li>
</ul>
</div>
</div>
<div id="sFilters" class="columnHeading">
<div class="pageHeadings">
<h2 class="headingBorder">Spam Filters</h2><!--pale red #eb605a-->
<ul class="submenu">
<li style="spamFilters"><div class="submenuSpamFiltersBtn"><a href="#cloudmark">Cloudmark</a></div></li>
<li style="spamFilters"><div class="submenuSpamFiltersBtn"><a href="#sanebox">SaneBox</a></div></li>
<li style="securitySoftware"><div class="submenuSpamFiltersBtn"><a href="#barracuda">Barracuda Net</a></div></li>
<li style="spamFilters"><div class="submenuSpamFiltersBtn"><a href="#spamassassin">SpamAssassin</a></div></li>
<li style="spamFilters"><div class="submenuSpamFiltersBtn"><a href="#top-spam-filters">Top Spam Filters</a></div></li>
</ul>
</div>
</div>
</div>
<br/>
<div style="clear: both;">
<p><strong>Is your email client or spam filter not listed?</strong></p>
<p>If <strong>ThruThink Support</strong> is being filtered, try adding <strong>[email protected]</strong> to your Address Book or Contact list.
<p>If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist <strong>[email protected]</strong></p>
<br/>
<br/>
<!-- Begin Gmail -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/gmail-icon.png" style="background-color: #da4631;">
<h2 id="gmail">Gmail</h2>
<br/>
<br/>
<h4>At times, Gmail mistakenly sends emails you want, to the Spam folder...</h4>
<p>If you do not readily find an email from <strong>ThruThink Support</strong></p>
<p>Please check your <strong>Gmail Spam Folder:</strong></p>
<!-- Next Create Filter -->
<br/>
<p>To assure you continue to get emails you asked to receive, <strong>Create a Filter</strong></p>
<ol>
<li>If you find an email from <strong>ThruThink Support</strong> in Gmail spam? </li>
<li>Open the email please.</li>
<li>Click 'Dots' button on the top right, to reveal your choices.</li>
</ol>
<img src="https://s3.amazonaws.com/wlist-images/gmail-dropdown.png" />
<p>Click <strong>Filter messages like this</strong></p>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p> Reply</p>
</td>
</tr>
<tr>
<td>
<p> Forward</p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Filter messages like this </p>
</td>
</tr>
</table>
<br/>
<!-- Grey 'Create filter' button -->
<p>Click the button <span style="color: #5f6368; background-color: #F2F2F2; border: 0px solid; border-radius: 5px; padding: 2px;"> Create filter </span> to open your settings.</p>
<p>From the next menu, please check these options</p>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p><input type="checkbox" checked> Never send it to Spam </p>
</td>
</tr>
<tr>
<td>
<p><input type="checkbox" checked> Always mark it as important </p>
</td>
</tr>
<tr>
<td>
<p><input type="checkbox" checked> Also apply filter to matching conversations </p>
</td>
</tr>
<tr>
<td>
<p><input type="checkbox" checked> Categorize as: Choose Category... </p>
</td>
</tr>
</table>
<p>Under the "Categorize as: Choose Category..."</p>
<ol>
<li>Click the dropdown icon next to "Choose Category..."</li>
<li>Please select <strong>Primary</strong> in the next options menu.</li>
</ol>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p> Choose Category... </p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Primary</p>
</td>
</tr>
<tr>
<td>
<p> Social</p>
</td>
</tr>
<tr>
<td>
<p> Updates</p>
</td>
</tr>
<tr>
<td>
<p> Forums </p>
</td>
</tr>
<tr>
<td>
<p> Promotions</p>
</td>
</tr>
</table>
<p>Click the blue <span style="color: #FFFFFF; background-color: #1a73e8; border: 0px solid; border-radius: 5px; padding: 2px;"> Create filter </span> button, to save your settings</p>
<br/>
<p>Now you will always see <strong>ThruThink Support</strong> in your Primary Inbox tab!</li>
<p>Next, if the email remains open? Please mark the email as "Not spam"</p>
<ol>
<li> - If you see an email from <strong> ThruThink Support</strong>: Open the email please.</li>
<li> - Click the button on the alert, labeled <span style=" color: #FFFFFF; border: 1px solid #FFFFFF; border-radius: 5px; background-color: #616161; padding: 3px;">Report Not spam </span></li>
</ol>
<br/>
<div style="background-color: #616161; border: #f0c36d 0px solid; border-radius: 5px; padding: 1px;">
<p> <img src="https://s3.amazonaws.com/wlist-images/aol-alert-sm.png" alt="alert icon">
<span style="color: #FFFFFF;">
<strong>Why is this message in spam?</strong> It is similar to messages that were identified as spam in the past.
<br/><br/>
<span style="border: 1px solid #FFFFFF; border-radius: 5px; padding: 3px;">Report not spam</span>
</span>
</p>
</div>
<br/>
<!-- Add To Contacts
<p>Next please, add ThruThink Support to your Contacts list:</p>
<br/>
<table cellspacing="0" cellpadding="0">
<tr>
<td>
<p style="font-family: roboto; font-weight: bold;">(2 minutes ago)</span> <img src="https://s3.amazonaws.com/wlist-images/gmail-dropdown.png" /></p>
</td>
</tr>
<table style="border: 1px solid #CCCCCC;" cellspacing=0 cellpadding=0>
<tr>
<td>
<p> Reply</p>
</td>
</tr>
<tr>
<td>
<p> Forward</p>
</td>
</tr>
<tr>
<td>
<p> Filter messages like these </p>
</td>
</tr>
<tr>
<td>
<p> Print</p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Add ThruThink Support to Contacts list </p>
</td>
</tr>
<tr>
<td>
<p> Delete this message</p>
</td>
</tr>
</table>
</td>
</tr>
</table>
<ol>
<li> - Open the email from <strong>ThruThink Support</strong>.</li>
<li> - Click the drop down arrow next to "Reply" in the upper right side the email from header.</li>
<li> - Click the "Add <strong> ThruThink Support</strong> to Contacts List" from the list that appears.</li>
<li> - If <strong>ThruThink Support</strong> does not appear in the dropdown list? Then you probably have already added <strong>ThruThink Support</strong> to Contacts.</li>
</ol>
End Gmail Add to Contacts -->
<!-- End Gmail -->
<!--Next if in promotions -->
<br/>
<!-- Begin Gmail Tabs -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/gmail-icon.png" style="background-color: #da4631;">
<h2 id="gmailtabs">Gmail Tabs</h2>
<br/>
<br/>
<p> - If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.</p>
<ol>
<li> - If you find an email from <strong>ThruThink Support</strong> in your Gmail Promotions tab:</li>
<li> - Grab and drag my email to the Primary Inbox Tab.</li>
<li> - After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.</li>
<br/>
<div style="background-color: #202124; border: #202124 1px solid; border-radius: 5px;">
<p style="color: #ffffff; padding-left: 10px;">Conversation moved to Primary. Do this for future messages from [email protected]?</p>
<p style="color: #8ab4f8; padding-left: 40px;">Yes Undo</p>
</div>
<br/>
<li> - Click <u>Yes</u> in the black alert box at Gmail.</li>
<li> - This way you will always see <strong>ThruThink Support</strong> in your Primary Inbox tab...</li>
</ol>
<h4>Also you can create a filter...</strong></h4>
<ol>
<li> - If you find an email from <strong>ThruThink Support</strong> in your Gmail Promotions tab:</li>
<li> - Open the email please.</li>
<li> - Click the dots menu on the top left of the email.</li>
</ol>
<img src="https://s3.amazonaws.com/wlist-images/gmail-dropdown.png" />
<p>Click <strong>Filter messages like this</strong>.</p>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p> Reply</p>
</td>
</tr>
<tr>
<td>
<p> Forward</p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Filter messages like this </p>
</td>
</tr>
</table>
<br/>
<!-- Grey 'Create filter' button -->
<p>Click the button <span style="color: #5f6368; background-color: #F2F2F2; border: 0px solid; border-radius: 5px; padding: 2px;"> Create filter </span> to open your settings.</p>
<p>Please select <strong>Primary</strong> in the next options menu.</p>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p> Choose Category... </p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Primary</p>
</td>
</tr>
<tr>
<td>
<p> Social</p>
</td>
</tr>
<tr>
<td>
<p> Updates</p>
</td>
</tr>
<tr>
<td>
<p> Forums </p>
</td>
</tr>
<tr>
<td>
<p> Promotions</p>
</td>
</tr>
</table>
<br/>
<p>Click the blue <span style="color: #FFFFFF; background-color: #1a73e8; border: 0px solid; border-radius: 5px; padding: 2px;"> Create filter </span> button, to save your settings</p>
<br/>
<p>Now you will always see <strong>ThruThink Support</strong> in your Primary Inbox tab...</li>
<!-- End Gmail Tabs -->
<br/>
<br/>
<!-- Begin Gmail App -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/gmail-icon.png" style="background-color: #da4631;">
<h2 id="gmailapp">Gmail Mobile App</h2>
<br/>
<h4>If you are using the Gmail Mobile App on your mobile device, please open the app now</h4>
<p>Should you not readily see an email from <strong>ThruThink Support</strong>, please check the Spam Folder:</p>
<p>Should an email from <strong>ThruThink Support appear mistakenly</strong> sent to Gmail spam?</p>
<p>Please open the email and Tap the <img src="https://s3.amazonaws.com/wlist-images/gmail-app-dots.png" /> icon.</p>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td>
<p> Move to </p>
</td>
</tr>
<tr>
<td>
<p> Snooze </p>
</td>
</tr>
<tr>
<td style="background-color: #EEEEEE;">
<p> Change labels </p>
</td>
</tr>
<tr>
<td>
<p> Mark as not important </p>
</td>
</tr>
</table>
<p>Select "<strong>Change labels</strong>..."</p>
<p><strong>Check the box</strong> next to Inbox</p>
<img src="https://s3.amazonaws.com/wlist-images/gmail-new-label.jpg" style="border: 1px solid #CCCCCC;" alt="Image of Gmail's new label menu" />
<p>Tap OK to save your settings</p>
<br/>
<p><strong>Are you are using Gmail Tabs such as "Promotions"</strong> please open your Promotions tab in Gmail.</p>
<ol>
<li>When you find the email from <strong>ThruThink Support</strong></li>
<li>Tap the <img src="https://s3.amazonaws.com/wlist-images/gmail-app-dots.png" /> menu icon - top right.</li>
<li>Then select <strong>Move to</strong>.</li>
<br/>
<table style="border: 1px solid #CCCCCC;" cellpadding=0 cellspacing=0>
<tr>
<td style="background-color: #EEEEEE;">
<p> Move to </p>
</td>
</tr>
<tr>
<td>
<p> Snooze </p>
</td>
</tr>
<tr>
<td>
<p> Change labels </p>
</td>
</tr>
</table>
<br/>
<li>Then select <strong>Primary</strong> from the list.</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/gmail-app-moveto.jpg" style="border: 1px solid #CCCCCC;" alt="Screenshot of the Gmail app move to menu" />
</ol>
<br/>
<p>This should help Gmail to know, you always want to see <strong>ThruThink Support</strong> in your Primary Inbox tab...</p>
<!-- End Gmail App -->
<br/>
<br/>
<!-- Begin Yahoo -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/yahoo-icon.png" style="background-color: #3f008f;" alt="Yahoo icon" />
<h2 id="yahoo">Yahoo! Mail</h2>
<br/>
<br/>
<h4>If you do not see an email</strong> from <strong>ThruThink Support</strong> in your Inbox...</h4>
<p>Check your Spam Folder. If an email from <strong>ThruThink Support</strong> is there?</p>
<ol>
<li> - Please open the email.</li>
<li> - Next click the <strong>Not Spam</strong> button on the top toolbar.</li>
</ol>
<p>To ensure delivery: Create a filter to automatically send email from <strong>ThruThink Support</strong> to your Inbox.</p>
<ol>
<li> - Move your mouse over or tap the <strong>Gear</strong> icon in the top right navigation bar.</li>
<li> - Select <strong>Settings</strong> from the list that drops down.</li>
<li> - Choose <strong>Filters</strong> located on the left side of the page.</li>
<li> - Click the <strong>Add</strong> button on the Filters page.</li>
<li> - Create a name such as <strong>Whitelist</strong> in the <strong>Filter name</strong> field.</li>
<li> - In the <strong>From</strong> field leave the default <strong>contains</strong> selected.</li>
<li> - Enter our email address <strong>[email protected]</strong> in the text box next to <strong>Contains...</strong></li>
<li> - Choose the destination folder to which you would like the message delivered. For example: Inbox.</li>
<li> - Click or tap <strong>Save...</strong></li>
<li> - You will see in the next screen -Deliver to <strong>Inbox</strong> if From contains <strong>ThruThink Support</strong>-</li>
<li> - Click or tap <strong>Save</strong> on this screen.</li>
<li> - You will be returned to your Yahoo! Inbox.</li>
</ol>
<!-- End Yahoo -->
<br/>
<br/>
<!-- Begin iPhone Mail -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/iphone-icon.png" style="background-color: #1aaafb;" alt="iPhone mail app icon" />
<h2 id="iphoneapp">iPhone Mail App</h2>
<br/>
<br/>
<h4>iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.</h4>
<p>Periodically check the Junk folder for email messages that were marked as junk mistakenly.</p>
<p>To indicate that an email message from <strong>ThruThink Support</strong> isn�t junk:</p>
<ol>
<li> - Open your Mail app and go to the Mailboxes screen</li>
<li> - Scroll down to the folders area</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/iphone-mailboxes.png" style="border: 1px solid #CCCCCC;" alt="Screenshot of iPhone mailboxes screen" />
<br/>
<br/>
<li> - Select the <strong>Junk</strong> folder.</li>
<li> - Find the email from <strong>ThruThink Support</strong> and slide it left to see options.</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/iphone-swipe-left.png" style="border: 1px solid #CCCCCC;" alt="Screenshot of iPhone swipe left screen" />
<br/>
<br/>
<li> - Tap the <strong>More</strong> button.</li>
<li> - Tap the <strong>Mark</strong> button.</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/iphone-move-message.png" style="border: 1px solid #CCCCCC;" alt="Screenshot of iPhone move messages screen" />
<br/>
<li> - Tap the <strong>Mark as Not Junk</strong> button.</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/iphone-not-junk.png" style="border: 1px solid #CCCCCC;" alt="Screenshot of iPhone mail not junk screen" />
<br/>
</ol>
<p>The message is moved to your Inbox. Subsequent email messages from <strong>ThruThink Support</strong> will no longer be marked as junk.</p>
<p>By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.</p>
<!-- End iPhone Mail -->
<br/>
<br/>
<!-- Begin Outlook App -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/outlook-icon.png" style="background-color: #0072c6;" />
<h2 id="outlookapp">Outlook Mobile App</h2>
<br/>
<br/>
<h4>Outlook's mobile app now offers a "Focused Inbox" for your important email</h4>
<p> - To add <strong>ThruThink Support</strong> to your list of <strong>Focused Inbox</strong> on the Outlook App...</p>
<p>Please open the mobile Outlook app on your Android, Microsoft or iPhone:</p>
<p>Then open the email from <strong>ThruThink Support</strong>:</p>
<ol>
<li> - Click the dropdown menu
<img src="https://s3.amazonaws.com/wlist-images/outlook-app-dots.png" alt="Screenshot of Outlook App dropdown button" /> on the top right of your Inbox.</li>
<li> - On the menu displayed tap <strong>Move to Focused Inbox</strong></li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/outlook-app-focused.png" style="border: 1px solid #CCCCCC;" width="250px" alt="Screenshot of Outlook App dropdown menu" />
<br/>
<li> - Select the <strong>Move this and all future messages button</strong>.</li>
<br/>
<img src="https://s3.amazonaws.com/wlist-images/outlook-app-moveto.png" style="border: 1px solid #CCCCCC;" width="250px" alt="Screenshot of Outlook App move to screen" />
<br/>
<li> - Tap <strong>Move</strong></li>
<li>Now all future messages from <strong>ThruThink Support</strong> will appear in your <strong>Focused Inbox</strong></li>
</ol>
<p>You can also remove unwanted emails from your <strong>Focused Inbox</strong> as well by repeating this process in your Focused tab.</p>
<!-- End Outlook App -->
<br/>
<br/>
<!-- Begin Outlook -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/outlook-icon.png" style="background-color: #0072c6;">
<h2 id="outlook">Outlook 2003, Outlook 2016 and Outlook Office 365</h2>
<br/>
<br/>
<h4>To ensure you continue to receive important emails in Outlook Office:</h4>
<p>Please add <strong>ThruThink Support</strong> to your list of "Safe senders" on Outlook:</p>
<ol>
<li> - Right click our email in your Inbox email list pane.</li>
<li> - On the menu displayed move your mouse over or tap <strong>Junk</strong></li>
<li> - Click or tap on <strong>Never block sender</strong> in the menu that rolls out.</li>
<li> - The resulting popup will say:</li>
<li> - "The sender of the selected message has been added to your Safe Senders List."</li>
<li> - Click <strong>OK</strong></li>
</ol>
<p><strong>To add sender to address book:</strong></p>
<ol>
<li> - Open the email</li>
<li> - Right click on the from address</li>
<li> - Choose <strong>Add to contacts</strong> option</li>
</ol>
<!-- <h2>Outlook Office 365</h2> -->
<!-- End Outlook -->
<br/>
<br/>
<!-- Begin Outlook.com -->
<img class="instruction-icon" src="https://s3.amazonaws.com/wlist-images/outlook-icon.png" style="background-color: #0072c6;">
<h2 id="outlookdotcom">Outlook.com</h2>
<br/>
<br/>
<h4>Previously "Hotmail", "Live", "Windows Live" and "MSN"...</h4>
<p>In the new Outlook.com you must click the <strong>Wait it's safe</strong> link if you find emails incorrectly identified as spam.</p>
<p>Entering the email contact in the address book or contacts no longer whitelists the sender.</p>
<p>To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:</p>
<ol>
<li> - Check the <strong>Junk</strong> folder. If you see the <strong>ThruThink Support</strong> email in your Inbox</li>
<li> - Open the email from <strong>ThruThink Support</strong>...</li>
<li> - Click the "Wait it's safe" link</li>
</ol>
<p><strong>Mark Sender as "Wait it's safe!</strong></p>
<div>
<hr/>
<p>ThruThink Support ([email protected])
<br/>To: [email protected]</p>
<div>
<div style="border: 1px #CCCCCC solid; padding: 5px;">
<p>