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types.json
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types.json
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{
"changeEmail": {
"name": "Change email address",
"description": "You want to change your email address for your cape",
"type": "error",
"title": "How to change your email address",
"message": "To change your email address, please email **[email protected]** from the original donation email mentioning that you want to change your email address. After that you will be asked to confirm the change.\nOnce the email is changed you will have 30 days to undo it. From then on it is permanently changed.\n\nIf you no longer have access to your donator email, please open a ticket using the `Other` category and provide a proof of purchase such as a PayPal Transaction ID.\n\nIf you have no email access or proof of purchace then unfortunately your email is stuck and nothing can be done."
},
"fixEmail": {
"name": "Spelt email incorrectly",
"description": "You made a mistake and spelt your email wrong when donating",
"type": "modal",
"modal": [
{
"id": "username",
"label": "Your minecraft username",
"placeholder": "steve",
"required": true,
"maxLength": 16
},
{
"id": "email",
"label": "Your correctly spelt donation email address",
"placeholder": "[email protected]",
"required": true,
"maxLength": 256,
"minLength": 3
},
{
"id": "email",
"label": "The misspelt email address (if known)",
"placeholder": "[email protected]",
"maxLength": 256,
"minLength": 3
},
{
"id": "message",
"label": "Any other information?",
"placeholder": "…",
"long": true
}
]
},
"nickChange": {
"name": "Cape disappeared after username change",
"description": "Your cape has disappeared after changing your username",
"type": "error",
"title": "Why has your cape disappeared after you changed your username?",
"message": "This is completely normal. Capes are based on your account username. After you change your name, it can take up to 24 hours for OptiFine to automatically move your cape over to your new username\n\nIf it has been longer than 24 hours and it still is not showing, you can try logging into [optifine.net](https://optifine.net/login) and moving your cape manually.\nIf your cape is still not showing, please open a ticket using the `Cape` category"
},
"badlionCaching": {
"name": "My cape is not updating while using Badlion client",
"description": "You changed your cape design and it has not updated in game",
"type": "error",
"title": "Badlion client caches cape designs",
"message": "Badlion client saves the cape designs and updates it every couple of hours or so. This is called caching. There is nothing you can do to update the cache, other than to wait."
},
"thirdPartyClient": {
"name": "Cape issues while using 3rd Party Client",
"description": "You have a problem with your cape while using Badlion, Lunar Client, etc",
"type": "error",
"title": "Third party clients are not supported",
"message": "We cannot help you with problems while using 3rd party clients. Please check if the issue also occurs in the official Minecraft Launcher. If it does not, please go to the relevant clients support team.\n\nIf you are using Badlion and your cape texture is not updating, you just need to wait. This is a known issue with Badlion and it is just slow at updating capes."
},
"cape": {
"name": "Cape",
"description": "Any other issues related to capes",
"type": "modal",
"modal": [
{
"id": "username",
"label": "Your minecraft username",
"placeholder": "steve",
"required": true,
"maxLength": 16
},
{
"id": "email",
"label": "Your donation email address",
"placeholder": "[email protected]",
"maxLength": 256,
"minLength": 3
},
{
"id": "message",
"label": "Please explain your issue:",
"placeholder": "My issue is…",
"long": true,
"required": true,
"minLength": 32
}
]
},
"payment": {
"name": "Payment",
"description": "Any issues related to payment issues",
"type": "error",
"title": "Unable to provide support",
"message": "Unfortunately, we are unable to help with payment issues. Only Paymentwall can provide support for payment related issues. You can contact them at `[email protected]`"
},
"rp": {
"name": "Resource Packs",
"description": "Any issues related to resource packs",
"type": "error",
"title": "Unable to provide support",
"message": "The support tickets are not for resource pack related issues. Please go to <#425702172219408385> for anything resource pack related."
},
"ticketClose": {
"name": "My ticket was closed!",
"description": "Your ticket was mistakenly closed",
"type": "error",
"title": "What to do if your ticket was falsely closed",
"message": "If a support ticket is inactive for a while, it will get automatically closed by Discord. If this occurs you can reopen the ticket by clicking the **#** symbol at the top of this channel, finding the ticket, and then sending a message in it.\n\nIf your ticket was closed by a support member because it cannot be resolved, do not reopen your ticket."
},
"install": {
"name": "Installing OptiFine",
"description": "You are unable to install OptiFine",
"type": "error",
"title": "How to install OptiFine",
"message": "**Installing for Windows**\nTo install OptiFine on Windows, please check [this FAQ entry](https://discord.com/channels/423430686880301056/531622141393764352/857742531558768650)\n\n**Installing for MacOS**\nTo install OptiFine on MacOS, please check [this FAQ entry](https://discord.com/channels/423430686880301056/531622141393764352/869650598272831508)\n\nPlease make sure to read (and follow) all the steps from the FAQs. If you are still having issues installing OptiFine, please open a ticket using the `Other` category"
},
"moderator": {
"name": "Contact the moderators",
"description": "You wish to contact the server moderators",
"type": "error",
"title": "How do I contact the server moderators?",
"message": "Support tickets are not currently for moderation related stuff. For now, please either send a DM to a moderator, or trigger a `!modping` in the relevant channel. Moderator support will be coming to support tickets soon."
},
"other": {
"name": "Other",
"description": "Any other issues",
"type": "modal",
"modal": [
{
"id": "username",
"label": "Your minecraft username",
"placeholder": "steve",
"maxLength": 16
},
{
"id": "message",
"label": "Please explain your issue:",
"placeholder": "My issue is…",
"long": true,
"required": true,
"minLength": 32
}
]
}
}