Pages not loading and Images now showing up on pages

[IkeWSC]

Hi all,
I am running Windows 10 64/bit with IE 11
I DL'd and installed WAT_2015-05-20_32.64bit version
After installing and running IE I have pages, Yahoo for instance, where graphics do not load
Additionally I have pages that I go to all the time (iwon.com for one) that would not load .
Also I access a secure network via Citrix Access Gateway and now that will not load.
Any ideas as to why I am having these issues.
I have already uninstalled WAT and rebooted Windows to get my IE back working normally.
I did read through the issue #96 log and found some registry fixes for WIN7 but not sure if they will work in Win10.
Thanks in advance for all assistance.
IKE
patrickhlauke commented 10 minutes ago
dear Ike. sorry that we don't give lightning support for a non-commercial little tool that we provide completely free of charge... FYI Patrick, I would not consider asking for a response within 24 hours to be requesting "Lightning support"
patrickhlauke commented 7 minutes ago
my suggestion: check that you haven't actually disabled image loading, javascript etc using the toolbar itself (in the IE > Toggle Images , IE > Toggle JavaScript etc menu) Patrick, I have been working on Computers and the Internet for over 35 years, don't you think I would KNOW if I had toggled them?? Additionally the loss of images happened IMMEDIATELY after installing WAT, I had changed NO settings

[menovak]

hi Ike,

Sorry I've been sans Mac for a week, so I was not able to respond to your Win 10 query sooner. I shall attempt to reinstall my Win 10 VM later today, and see if I can duplicate any of the issues you reported.

Note, I did quickly look at the 'iwon.com' site you mentioned, but it appears to no longer be up and running, least that is the message I saw on their home page yesterday. Besides images not loading in 'yahoo.com', were there any other sites you found issue with?

BTW, what was your plan for using WAT, if I may ask.

Regards,

Mark
TPG, Engineer

[IkeWSC]

Hi Mark,

The Iwon.com site is actually the Email site and log in "http://cc.iwon.com/btlogin/login2.html"
That would NOT go into the Actual Email section of the site :http://webmail.iwon.com/db042807/gds/index_rich.php:
It would work for about 5 - 10 mins and say there was an error loading and ask you to reload the page, and the same thing kept happening.

As for other pages, I didn't go to too many pages as I was working on other issues at the time and had to have Full Functionality.

[menovak]

hi Ike,

Hope to load up Win 10 later this afternoon, dealing with another client issue at the moment, thanks for your patience and explaining that site URL better.

Regards,
Mark

[menovak]

hi Ike
I've loaded Win 10 VM back up, and included a couple of screen shots. Can you compare you manage add on to the screen shot i've shared, as a starting point for trouble shooting this (if you an reinstall WAT without too much trouble that is)?

Thanks
Mark

[menovak]

Hi Ike,
Did you wish to trouble shoot this any further, or ?
Regards,
Mark

[IkeWSC]

Sorry Menovak,
I have been busy with a tasking at work.
Haven't had a chance to reinstall the WAT yet.
I will work on it tomorrow and give you an update.

IKE

[IkeWSC]

Hi Menovak,
So my image issue and access to that page is resolved.
Now however, I can't access the secure page network that I log into daily for my work purposes.
The site/ network is accessed through Citrix Access Gateway FYI.
I keep getting the Web Page has stopped working error and it reloads the page over and over

[menovak]

hi Ike

1- Can you send me a screen shot of your Manage Add Ons page (see mine in prior reply).

2 - Assume you have WAT loaded and this work web page will not load. Then if you uninstall WAT and reboot your computer and 'immediately' retry your work web page, it will work?

3 - Are you on a net work of PCs at your work? If so, do you admin the network access rights or does someone do that for you?

4 - Can you explain what you are wanting to use WAT for?

Thanks

Mark

[IkeWSC]

HI Menoavak:

1- Can you send me a screen shot of your Manage Add Ons page (see mine in prior reply).
I had to attach a Word Document with the Screenshot as it took 2 of them
2 - Assume you have WAT loaded and this work web page will not load. Then if you uninstall WAT and reboot your computer and 'immediately' retry your work web page, it will work?
Actually I didn't have to reboot after removing WAT to access internet of page that kept failing

3 - Are you on a net work of PCs at your work? If so, do you admin the network access rights or does someone do that for you?
I am connecting remotely to a secure Government Network (VA) Via Citrix Access Gateway & no I have not control over accessibility or rights

4 - Can you explain what you are wanting to use WAT for?
We were wanting to use it to help with 508 check of SharePoint site within the VA network

Hope this is helpful
Manage-Add-Ons-Screenshot.docx

[menovak]

hi Ike,

Thanks for your replies and the Word doc. with screen shots. I do not see WAT listed in the Manage Add Ons? If WAT is properly loaded, it should appear as it does in the screen shot I shared earlier from my computer.

And what is the item I've enclosed in red outline that is in your Manage Add Ons ?

Thanks
Mark

[IkeWSC]

Wat won't show up as it is Uninstalled now.
The item in red is IQIYI video converter

[IkeWSC]

OK Menovak,
I have removed that item, rebooted the machine, reinstalled WAT, and Still cannot access my secure connection via Citrix.
I have to be able to access that for my day to day work purposes.
Any idea as to why its causing IE to crash when I have WAT loaded and try to access the secure remote desktop via Citrix??

[menovak]

hi Ike,

1. Understand you can't keep WAT loaded, to do your work, but if you could install it, and send me a copy of your Manage Add ons screen with WAT installed so I can see, that would help. Obviously then you can un-install it to do your work.

2 - As far as accessing your secure desktop via Citrix, I'm thinking that you are going to need to check with your network security people, since often times they block network access if toolbars are detected to be loaded, they may have to allow for WAT, especially since we are 'Not Verified' as a source.... (From what you said you could access your secure site without WAT installed, and then can not access your secure site when WAT is installed.)

There was some discussion of this in Issue #96.

3 - another option I could try, is for me to log into your secure network, since I have my computer configured as needed - but assume I may need some kind of clearance or permission to do that, but willing to try...

Regards,
Mark

[IkeWSC]

Hi Menovak,

Thanks for the quick reply ;)
1.) As for installing it and sending a screenshot of Manage Addon's I can do that.

2.) When it comes to accessing the network, Its not that I can't access the Network, I can log into Citrix, but when I click on the remote desktop icon IE Crashes (only with WAT installed).
Just as a side note, we do have people with Win 7 on their machines and they can access the network without any issues when going through Citrix. Doubt its a network permissions issue.

3.) As for you accessing the network, that is probably a doubtful option as it does require fingerprinting and background check as well as FBI review.

I will have to reinstall WAT later this evening when I get off and then copy and forward the screenshots to you :)

Dwight

[menovak]

1.) As for installing it and sending a screenshot of Manage Addon's I can do that.

"thanks"

2.) When it comes to accessing the network, Its not that I can't access the Network, I can log into Citrix, but when I click on the remote desktop icon IE Crashes (only with WAT installed).
Just as a side note, we do have people with Win 7 on their machines and they can access the network without any issues when going through Citrix. Doubt its a network permissions issue.

"question - do the people using Win 7 have WAT installed and if yes, are they accessing the VA thru all this without issue?"

"I'm a bit confused. RDP (remote desk top) does not require IE does it? So when does launching IE enter the process that it crashes RDP?"

"another thought - Is there a chance that WAT could be installed at the VA, and not on your Win 10 computer for testing ?"

3.) As for you accessing the network, that is probably a doubtful option as it does require fingerprinting and background check as well as FBI review.

" actually I have homeland clearance from a recent project - assume it is still active"

[menovak]

hi Dwight,

Short of that, only other thing I can suggest is to enable event logging for IE 11 (may require registry change) and see if you can capture the 'crash' in a log file, that may provide a clue as to what the real issue is.

Mark

[IkeWSC]

Hi menovak,

"question - do the people using Win 7 have WAT installed and if yes, are they accessing the VA thru all this without issue?"
Yes they can access the Citrix Access Gateway without issues.

"I'm a bit confused. RDP (remote desk top) does not require IE does it? So when does launching IE enter the process that it crashes RDP?"
I access the Remote Desktop through Citrix Access Gateway (in a browser) then click on the RDP icon and normally it brings up an option for me to launch the desktop file
See attached Word Doc with Screen Shots

"another thought - Is there a chance that WAT could be installed at the VA, and not on your Win 10 computer for testing ?"
Not sure if that is possible will have to see.

Dwight

[IkeWSC]

Forgot to attach the file.
RDP info screens.docx

[menovak]

"question - do the people using Win 7 have WAT installed and if yes, are they accessing the VA thru all this without issue?"
Yes they can access the Citrix Access Gateway without issues.

"" Then I assume you are using WAT on the Win 7 computers and getting what you need to have done, and it is just an annoyance that it does not work on the Win 10 computer? ""

"I'm a bit confused. RDP (remote desk top) does not require IE does it? So when does launching IE enter the process that it crashes RDP?"
I access the Remote Desktop through Citrix Access Gateway (in a browser) then click on the RDP icon and normally it brings up an option for me to launch the desktop file
See attached Word Doc with Screen Shots

"" Thank you for the screen shots, I used to use RDP to the University here, and did not access in that fashion, good to know. The only thing I can think to do is you would have to enable error logging on IE11, and that may or may not catch the issue and provide a clue, I have no way of telling.""

"" two other things you might try
1 - be sure the URL shown when you -Here I choose OITFO-Standard Desktop ISP - is listed in your Internet Options :: Security:: Trusted zone, and
2 - uncheck the checkbox for 'check for signatures for downloaded programs', found in Internet Options: Advanced: Security ""

[IkeWSC]

OK so here is what I get in Event Viewer for Errors when the crash happens.

Hope this helps.

Dwight

[menovak]

hi Dwight,

Thanks for the error log, as suspected not a lot of help, but I'm sure you've already done some google searching on the '0x0eedfade' error, and one of the generic issues it covers is to unload extensions (which we kind of already knew).

If you have WAT running on other Windows 7 64 bit computers and accessing the VA just fine (is what I understood you to say), then perhaps you can do some comparison of what the Windows 7 registry entries versus your Windows 10 registry entries look like? Id start off by searching for 'accessibility_toolbar'. There should be two entries - Win32 and Win 64 - to see if you uncover any differences...

Another thought would be to manually unload and reboot, and then manually reload both the 32/64 bit WAT dlls using regsvr32. Not sure why the dlls would not be loading properly, but its an easy thing to try.

On both my Win 8.1 and Win 10 computers (both 64 bit), the WAT dlls reside in their respective Program Files / Program Files (x86/Web-Accessibility-Toolbar directories. While it should not make any difference, you could always also try manually unloading both dlls, then copy each to their respective windows/system32 and windows/syswow64 and manually re-register(load) them within the windows directories.

Apart from trying these tricks, and/or if that helps at all, i've run out of other ideas or suggestions. It is very difficult to trouble shoot an issue such as this without actually being able to duplicate the issue here and run from my computer. As I also don't have access to the source for the WAT dlls, I'm not sure what if anything in them would be an issue for your Win 10 computer accessing RDP, versus what seems to work on my Win10 computer (but I do not use RDP). I can only offer if WAT works on Win 7, you may have to use that method -or- attempt to get the VA to install WAT on their end, such that you would not have to deal with it on your local computer.

If you have other thoughts or suggestions, I'm happy to keep discussing or trouble-shooting, but I'm doubtful we will solve this.

Regards,
Mark

[IkeWSC]

Hi Mark,

Thanks for all of your help.

I will try some of the ideas you suggested.

I will give you some more feedback when I get the chance to try it all.

Thanks again for all the help!!!
I may see if its possible to have they install WAT on my Remote Desktop for me :)