Use canned responses to define templates
+ of
+ messages in the livechat app. To load a canned
+ response, start your sentence with ':' and select
+ the template.
+
+
+
+
+
+
+
diff --git a/viin_brand_im_livechat/data/im_livechat_channel_demo.xml b/viin_brand_im_livechat/data/im_livechat_channel_demo.xml
index 030cfbc4..424c4f34 100644
--- a/viin_brand_im_livechat/data/im_livechat_channel_demo.xml
+++ b/viin_brand_im_livechat/data/im_livechat_channel_demo.xml
@@ -1,21 +1,20 @@
-
- mail.channel
-
- email
-
+ Hi, if you need help with your database, feel free to contact our support via http://www.viindoo.com/ticket
-
-
- mail.channel
-
- email
-
+ Yes, of course, you can find it here: https://viindoo.com/documentation/16.0/applications.html
-
+
+
+ I was wondering if Viindoo has an application to easily manage social media for my business..
+
+
+ You're welcome, enjoy Viindoo!
+
+
+ Hello Joel Willis, you're at the right place! You can customize Viindoo using our Studio application in just a few clicks.
diff --git a/viin_brand_im_livechat/data/im_livechat_chatbot_data.xml b/viin_brand_im_livechat/data/im_livechat_chatbot_data.xml
new file mode 100644
index 00000000..3802132a
--- /dev/null
+++ b/viin_brand_im_livechat/data/im_livechat_chatbot_data.xml
@@ -0,0 +1,9 @@
+
+
+
+
+
+
+
+
+
diff --git a/viin_brand_im_livechat/data/mail_templates.xml b/viin_brand_im_livechat/data/mail_templates.xml
new file mode 100644
index 00000000..b2f742c1
--- /dev/null
+++ b/viin_brand_im_livechat/data/mail_templates.xml
@@ -0,0 +1,9 @@
+
+
+
+