Usability testing: ’Detailed Guidance‘ and ‘Check Your Questions’

2023-08-30 / Sprint 35

Aims

To test the usability of the new iteration on the design for the ‘add a question’ journey.
To test the usability of the ‘detailed guidance’ feature.
To understand how well people are able to add markdown formatting to ‘detailed guidance’ using the ‘detailed guidance’ feature and the associated content

Users

Civil Servants
5 users

Methodology

Usability Testing

Key Headlines

‘Check your question’ was used well, and came across as a natural part of the process. Several users commented on how useful it was for them.
‘Detailed guidance’ was used with some trial and error. Participants mostly differentiated it from hints and used appropriately.
Formatting using Markdown was very much trial and error. All participants completed some formatting and used the preview to verify this.
There are a number of specific ways participants used the markdown input, preview and guidance that we should look at addressing. Some of these are related to content, some to design.

Supporting Evidence