diff --git a/apps/kyb-app/src/common/components/organisms/ErrorScreen/ErrorScreen.tsx b/apps/kyb-app/src/common/components/organisms/ErrorScreen/ErrorScreen.tsx
index 11e62938f7..da804fdc73 100644
--- a/apps/kyb-app/src/common/components/organisms/ErrorScreen/ErrorScreen.tsx
+++ b/apps/kyb-app/src/common/components/organisms/ErrorScreen/ErrorScreen.tsx
@@ -1,9 +1,11 @@
 import { AccessTokenIsMissingError } from '@/common/errors/access-token-is-missing';
 import { InvalidAccessTokenError } from '@/common/errors/invalid-access-token';
+import { ServerNotAvailableError } from '@/common/errors/server-not-available';
 import { useRouteError } from 'react-router-dom';
 import { AppErrorScreen } from '../../molecules/AppErrorScreen';
 import { InvalidAccessTokenErrorScreen } from './InvalidAccessToken';
 import { MissingTokenErrorScreen } from './MissingTokenErrorScreen';
+import { ServerNotAvailableErrorScreen } from './ServerNotAvailable';
 
 export const ErrorScreen = () => {
   const error = useRouteError();
@@ -16,6 +18,10 @@ export const ErrorScreen = () => {
     return <InvalidAccessTokenErrorScreen />;
   }
 
+  if (error instanceof ServerNotAvailableError) {
+    return <ServerNotAvailableErrorScreen />;
+  }
+
   return (
     <AppErrorScreen
       title="Something went wrong"
diff --git a/apps/kyb-app/src/common/components/organisms/ErrorScreen/ServerNotAvailable.tsx b/apps/kyb-app/src/common/components/organisms/ErrorScreen/ServerNotAvailable.tsx
new file mode 100644
index 0000000000..e1e92c4966
--- /dev/null
+++ b/apps/kyb-app/src/common/components/organisms/ErrorScreen/ServerNotAvailable.tsx
@@ -0,0 +1,27 @@
+import { AppErrorScreen } from '../../molecules/AppErrorScreen';
+
+export const ServerNotAvailableErrorScreen = () => {
+  return (
+    <AppErrorScreen
+      title="Server Not Available"
+      description={
+        <div className="!text-muted-foreground flex flex-col gap-1">
+          <p>We are unable to connect to our servers at this time.</p>
+          <p>This could be due to maintenance or temporary technical difficulties.</p>
+          <ul>
+            <li>
+              <b>1.</b> Please wait a few minutes and try refreshing the page
+            </li>
+            <li>
+              <b>2.</b> Check your internet connection
+            </li>
+            <li>
+              <b>3.</b> If the problem persists, our servers may be undergoing maintenance. Please
+              try again later or contact support
+            </li>
+          </ul>
+        </div>
+      }
+    />
+  );
+};
diff --git a/apps/kyb-app/src/common/errors/server-not-available.ts b/apps/kyb-app/src/common/errors/server-not-available.ts
new file mode 100644
index 0000000000..2811770ebc
--- /dev/null
+++ b/apps/kyb-app/src/common/errors/server-not-available.ts
@@ -0,0 +1,5 @@
+export class ServerNotAvailableError extends Error {
+  constructor() {
+    super('Server not available');
+  }
+}
diff --git a/apps/kyb-app/src/common/providers/DependenciesProvider/DependenciesProvider.tsx b/apps/kyb-app/src/common/providers/DependenciesProvider/DependenciesProvider.tsx
index 19a605ec14..54d7b65524 100644
--- a/apps/kyb-app/src/common/providers/DependenciesProvider/DependenciesProvider.tsx
+++ b/apps/kyb-app/src/common/providers/DependenciesProvider/DependenciesProvider.tsx
@@ -1,4 +1,5 @@
 import { InvalidAccessTokenError } from '@/common/errors/invalid-access-token';
+import { ServerNotAvailableError } from '@/common/errors/server-not-available';
 import { useCustomerQuery } from '@/hooks/useCustomerQuery';
 import { useEndUserQuery } from '@/hooks/useEndUserQuery';
 import { useFlowContextQuery } from '@/hooks/useFlowContextQuery';
@@ -59,6 +60,13 @@ export const DependenciesProvider: FunctionComponent<IDependenciesProviderProps>
     if (!Array.isArray(errors) || !errors?.length) return;
 
     const handleErrors = async (errors: HTTPError[]) => {
+      // If there is no response, it means that the server is not available
+      if (errors.every(error => !error.response)) {
+        setError(new ServerNotAvailableError());
+
+        return;
+      }
+
       const isShouldIgnore = await isShouldIgnoreErrors(errors);
 
       if (isShouldIgnore) return;
diff --git a/apps/kyb-app/src/common/utils/request.ts b/apps/kyb-app/src/common/utils/request.ts
index d487a14839..9aade92bcd 100644
--- a/apps/kyb-app/src/common/utils/request.ts
+++ b/apps/kyb-app/src/common/utils/request.ts
@@ -1,3 +1,4 @@
+import { ServerNotAvailableError } from '@/common/errors/server-not-available';
 import { getAccessToken } from '@/helpers/get-access-token.helper';
 import * as Sentry from '@sentry/react';
 import ky, { HTTPError } from 'ky';
@@ -6,13 +7,26 @@ export const request = ky.create({
   prefixUrl: import.meta.env.VITE_API_URL || `${window.location.origin}/api/v1/`,
   retry: {
     limit: 1,
-    statusCodes: [500, 408, 404, 404, 403, 401],
+    statusCodes: [500, 408, 404, 404, 403, 401, 0],
     methods: ['get'],
   },
   timeout: 30_000,
+  fetch: (input, init) => {
+    return fetch(input, init).catch(error => {
+      if (!error?.response?.statusCode) {
+        throw new ServerNotAvailableError();
+      }
+
+      throw error;
+    });
+  },
   hooks: {
     beforeRequest: [
       request => {
+        if (!navigator.onLine) {
+          throw new ServerNotAvailableError();
+        }
+
         request.headers.set('Authorization', `Bearer ${getAccessToken()}`);
       },
     ],
@@ -21,6 +35,11 @@ export const request = ky.create({
       async (error: HTTPError) => {
         const { request, response } = error;
 
+        // Check if server is not available
+        if (!response || error.name === 'TimeoutError') {
+          throw new ServerNotAvailableError();
+        }
+
         let responseBody = '';
 
         try {
@@ -29,7 +48,7 @@ export const request = ky.create({
           /* empty */
         }
 
-        Sentry.withScope(function (scope) {
+        Sentry.withScope(scope => {
           // group errors together based on their request and response
           scope.setFingerprint([
             request.method,
diff --git a/apps/kyb-app/src/router.tsx b/apps/kyb-app/src/router.tsx
index f337dbbb9c..7bcef4ae48 100644
--- a/apps/kyb-app/src/router.tsx
+++ b/apps/kyb-app/src/router.tsx
@@ -1,6 +1,5 @@
 import { CollectionFlow } from '@/pages/CollectionFlow';
 import * as Sentry from '@sentry/react';
-import { motion } from 'motion/react';
 import React from 'react';
 import {
   createBrowserRouter,
@@ -46,20 +45,6 @@ export const router = sentryCreateBrowserRouter([
             path: 'signup',
             Component: SignUpPage,
           },
-          {
-            path: 'test',
-            Component: () => (
-              <motion.div
-                initial={{ x: '100%', opacity: 1 }}
-                animate={{ x: 0, opacity: 1 }}
-                transition={{ duration: 0.7 }}
-                style={{ width: '100%', height: '100vh', backgroundColor: 'lightblue' }}
-              >
-                c60c740a-34ac-4b39-b67b-4e3868497a74
-              </motion.div>
-            ),
-          },
-          // TODO: 404 Page?
         ],
       },
     ],