Vault gets stuck on loading after unlocking #3881

antiquely8637 · 2024-09-07T02:50:30Z

Bitwarden Beta

I'm using the new native Bitwarden Beta app and I'm aware that legacy .NET app bugs should be reported in bitwarden/mobile

Steps To Reproduce

Tap on a login field.
Unlock app with PIN or biometrics.

Expected Result

List of saved login items is shown.

Actual Result

App gets stuck on a loading circle. Force closing the app fixes the issue for a while.

Screenshots or Videos

Additional Context

No response

Build Version

2024.8.1-beta (19099)

Environment Details

Pixel 8 Pro on Android 14.

Issue Tracking Info

I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

bitwarden-bot · 2024-09-07T02:51:16Z

Thank you for your report! We've added this to our internal board for review.
ID: PM-11753

antiquely8637 · 2024-09-07T02:51:26Z

Found other reports of this issue
https://community.bitwarden.com/t/bitwarden-window-stuck-loading-indefinitely-when-autompleting-after-unlocking-with-pin/
https://community.bitwarden.com/t/vault-does-not-appear-after-unlocking/
https://old.reddit.com/r/Bitwarden/comments/1excplv/updated_app_sometimes_just_gets_stuck_loading/

SergeantConfused · 2024-09-07T13:50:29Z

Hello @antiquely8637,

Thank you for bringing this to my attention.

How many matching vault items are displayed when you do unlock Bitwarden successfully?
Does this happen only when you unlock the vault via a PIN? Are you able to reproduce this whilst unlocking the vault via the master password or biometrics?
Are you logged into more than one Bitwarden account via that Bitwarden Android client?
Could you please detail your KDF configuration?

For added context, I am unable to reproduce this on a Pixel 5 running Android 14 with Bitwarden 2024.8.0 by attempting to perform autofill with 1 matching vault item within Chrome whilst I am logged into a single Bitwarden account.

Thank you in advance,

antiquely8637 · 2024-09-08T06:36:50Z

Hi @SergeantConfused

How many matching vault items are displayed when you do unlock Bitwarden successfully?
When it successfully unlocks, I can see all saved matching items properly. Can be 1 or more depending on the specific website. The app hangs irrespective of how many matching items are in the vault.
Does this happen only when you unlock the vault via a PIN? Are you able to reproduce this whilst unlocking the vault via the master password or biometrics?
Happens with both PIN and biometrics (fingerprint and face unlock).
Are you logged into more than one Bitwarden account via that Bitwarden Android client?
Only one account.
Could you please detail your KDF configuration?
Argon2id 64 MB memory, 3 iterations and 4 threads. I have tried changing back to PBKDF2 with 600 000 iterations, but that did not fix it.

I've noticed that the app hangs after the it times out in the background. Try setting a 1 minute session timeout, let the app lock itself in the background, and try to autofill within chrome.

fredgolightly · 2024-09-09T09:20:55Z

Happening here too on all devices using 2024.8.0 (18985)

flo-m · 2024-09-09T10:58:46Z

same here, after autofill unlocking with biometrics - only loading circle is shown.
Force Close Bitwarden Beta 2024.8.1 and starting again brings up the vault within a second.

dfunkt · 2024-09-11T16:33:10Z

@SergeantConfused: Managed to get some logs for you (Version 2024.8.1 (19099))

09-11 19:29:50.395 22330 22330 E ActivityImpl: get life cycle exception
09-11 19:29:50.395 22330 22330 E ActivityImpl: java.lang.ClassCastException: android.os.BinderProxy cannot be cast to android.app.servertransaction.ClientTransaction
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityImpl.checkAccessControl(ActivityImpl.java:64)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityImpl.onResume(ActivityImpl.java:140)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.Activity.onResume(Activity.java:2128)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at i.i.onResume(Unknown Source:5)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.Instrumentation.callActivityOnResume(Instrumentation.java:1592)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.Activity.performResume(Activity.java:8741)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityThread.performResumeActivity(ActivityThread.java:5079)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:5122)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.servertransaction.ResumeActivityItem.execute(ResumeActivityItem.java:54)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ClientTransactionHandler.executeTransaction(ClientTransactionHandler.java:64)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityThread.handleRelaunchActivityLocally(ActivityThread.java:6064)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2436)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.os.Handler.dispatchMessage(Handler.java:106)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.os.Looper.loopOnce(Looper.java:211)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.os.Looper.loop(Looper.java:300)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at android.app.ActivityThread.main(ActivityThread.java:8503)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at java.lang.reflect.Method.invoke(Native Method)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:561)
09-11 19:29:50.395 22330 22330 E ActivityImpl: 	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:954)
09-11 19:29:50.397  4743  4743 W RecentsImpl: onResumed className=com.x8bit.bitwarden.MainActivity   mIsInAnotherPro=false   isKeyguardLocked=false   mSecuritySpaceGuideShown=false
09-11 19:29:50.398  4743  4830 W RecentsImpl: disableTouchBySwipeStatusBar    disable=false
09-11 19:29:50.398  4743  4830 W RecentsImpl: disableBackStubWindow    disableTouch=false

Steps to reproduce:

Create entry for a site to auto-fill
Enable Auto-fill services
Set session timeout to 1 minute
Try to auto-fill entry via Gboard's inline auto-fill in Chrome after the timeout value is reached

Issam28 · 2024-09-11T19:04:59Z

@SergeantConfused, I can reproduce this bug following these steps:

Open the bitwarden vault and keep the app oppened in the background.
Go to chrome and auto fill from any website
The vault will hang forever.

For testing purposes, I set the vault timer to "immediately" but the bug can be reproducible by any timer. I'm using a Pixel 8 on Android 15 beta.

Here's a video that shows how it works.

screen-20240911-204946_TyZUyceW.mp4

dragm83 · 2024-09-12T23:13:38Z

Same issue on a Galaxy S23 Ultra running 2024.8.1 (beta).

MillionsToOne · 2024-09-14T14:46:38Z

+1

SergeantConfused · 2024-09-17T13:33:16Z

Hello everyone,

Thank you all for your input. I was able to reproduce this now on a Pixel 5 running Android 14 with Bitwarden 2024.8.1, and have highlighted this internally to the Engineering department. Please feel free to post additional information, such as screenshots or a screen video recordings, if you wish.

Thank you all again,

johnkennyuk · 2024-09-24T02:01:17Z

Also affected by this bug. Reverted to prebeta because of this bug and missing feature #3766

SohamJ · 2024-10-01T02:21:11Z

One workaround I've been using is to open the app again and then go back to autofill. That avoids the need to force close the app.

antiquely8637 · 2024-10-01T02:55:31Z

Just tried a clean install of 2024.9.0 (19209). Bug still there.

flo-m · 2024-10-01T04:03:38Z

What works for me as a temporary workaround ist to set the Energy saving feature for bitwarden app to max - so that the App will be closed instantly.
Then Autofill works fine and the bug ist Not there...

tykisson · 2024-10-08T15:04:16Z

App Version 2024.9.0 still an issue.
Did find if I open/unlock Bitwarden first then go to app and use autofill it will search properly with out just sitting there spinning.

ghanjiboy · 2024-10-09T22:37:12Z

I am also experiencing the same issue. I have only had the beta installed since around September 10th. This spinning behavior wasnt happening then, but started happening about a week or so ago. I am experiencing the same as others above with spinning right after initiating autofill and unlocking.

If I unlock the app and then goto autofill, everything works, the app opens and presents the handful of choices.

I am running 9.0 as well.

laxmanpradhan · 2024-10-17T06:29:29Z

I have the same issue on 2024.9.0 installed via obtainium on a google pixel 8.

I'm connecting to a self hosted vaultwarden if that matters. Happy to update with logs, I just don't know how to get logs for the android app.

The same workaround above works for me. This is only an issue when Bitwarden is opened via autofill prompt from the browser. When I force close it and open Bitwarden directly it works without issue.

Bims-sh · 2024-10-21T09:37:41Z

Same problem here on 2024.9.0, Android 15

Opening the app from my home menu and going back to auto-fill in my browser makes it load and work for some time 👍

cs-manughian · 2024-10-22T02:02:03Z

I'm running v2024.6.2 and experiencing the same issue on the desktop app on Windows 10. Inputting my password loads indefinitely and it never unlocks.

laxmanpradhan · 2024-10-22T04:11:59Z

FWIW clearing the cache and relogging into the app fixed it for now. I'll report back on if it happens again. Could be an error that takes a few days to show up

RickPJ · 2024-10-22T16:41:34Z

App Version 2024.9.0 still an issue. Did find if I open/unlock Bitwarden first then go to app and use autofill it will search properly with out just sitting there spinning.

I can confirm this behaviour (same app version).

In addition, after attempting to open for autofill, using fingerprint, and getting to spinning circle, if I then back out to the page I'm trying to fill, then open BW normally, it opens and is unlocked (i.e. the previous fingerprint succeeded).

Then, back on the page I want to fill, I can open for autofill and there is no delay.

ralob · 2024-10-22T23:23:05Z

App Version 2024.9.0 still an issue. Did find if I open/unlock Bitwarden first then go to app and use autofill it will search properly with out just sitting there spinning.

I can confirm this behaviour (same app version).

In addition, after attempting to open for autofill, using fingerprint, and getting to spinning circle, if I then back out to the page I'm trying to fill, then open BW normally, it opens and is unlocked (i.e. the previous fingerprint succeeded).

Then, back on the page I want to fill, I can open for autofill and there is no delay.

This is the same thing I experience with Android 14 and BW version 2024.9.0 (19209).

Additionally, sometimes I have to force close BW and reopen it to get autofill to work for the page I'm on.

bluearcher-bc · 2024-10-24T22:02:06Z

Additionally, sometimes I have to force close BW and reopen it to get autofill to work for the page I'm on.

@ralob switch from your browser/app you are trying to auto fill over to Bitwarden, then do a sync on the vault, then switch back to the app

Bims-sh · 2024-10-25T11:20:20Z

Same problem here on 2024.9.0, Android 15

Opening the app from my home menu and going back to auto-fill in my browser makes it load and work for some time 👍

For the past week this problem somehow went away for no reason, I have not changed any settings on my phone that could have fixed this as far as I'm aware.

niikoo · 2024-10-25T20:37:08Z

Additionally, sometimes I have to force close BW and reopen it to get autofill to work for the page I'm on.

@ralob switch from your browser/app you are trying to auto fill over to Bitwarden, then do a sync on the vault, then switch back to the app

This works as a workaround, but it's very annoying that I have to do that all the time.

Currently running Bitwarden version 2024.9.0 (19209) on Android 15 QPR Beta 2 (Pixel 6).

leo-liar · 2024-10-30T14:40:17Z

Problem unfortunately still not fixed with recently released stable build 2024.10.1 ...

(As workaround I'm doing what bluearcher-bc recommended a few days ago.)

Edit:
~~With 2024.10.2 this seems to be fixed now!~~
Seems to have been a fluke because the bug is occurring again :/

OnePlus 8T on LineageOS 20 (Android 13)

ghanjiboy · 2024-10-30T16:52:24Z

With the latest beta and now the official release, both are now working as expected for me.

maszaa · 2024-10-30T17:14:09Z

Exists in 2024.10.2 which seems to be the latest official version.

Ices-Eyes · 2024-10-31T07:59:39Z

Hi, same problem here with the official version released this days 2024.10.2 on Oneplus Nord 2 with android 13.

RickPJ · 2024-10-31T09:44:13Z

I'm now on 2024.90, and the autofill tile doesn't work at all. Even when on a field and URL for which I know BW has an entry, tapping the tile does nothing. Force closing BW doesn't fix it.
FairPhone 3, AOS 11

masterflitzer · 2024-10-31T09:48:26Z

@RickPJ can you try on 2024.10.1 or even 2024.10.2? it's fixed for me currently (no problems for 1 day)

MillionsToOne · 2024-10-31T12:49:02Z

@RickPJ can you try on 2024.10.1 or even 2024.10.2? it's fixed for me currently (no problems for 1 day)

I believe it will be mentioned in the changelog once it's fixed.

RickPJ · 2024-10-31T13:37:44Z

Where can I download the APK? Currently I'm just getting beta updates from the Play store, latest there is 2024.9.0

MillionsToOne · 2024-10-31T13:57:28Z

Where can I download the APK? Currently I'm just getting beta updates from the Play store, latest there is 2024.9.0

Github releases

antiquely8637 added the bug label Sep 7, 2024

antiquely8637 changed the title ~~Vault randomly stuck on loading after unlocking~~ Vault gets stuck on loading after unlocking Sep 12, 2024

johnkennyuk mentioned this issue Sep 24, 2024

Tiles missing? #3766

Closed

2 tasks

NoCoder9 mentioned this issue Oct 12, 2024

Can't have the app open and use it to autofill #4062

Open

2 tasks

Vault gets stuck on loading after unlocking #3881

Vault gets stuck on loading after unlocking #3881

Comments

antiquely8637 commented Sep 7, 2024 • edited Loading

Bitwarden Beta

Steps To Reproduce

Expected Result

Actual Result

Screenshots or Videos

Additional Context

Build Version

Environment Details

Issue Tracking Info

bitwarden-bot commented Sep 7, 2024

antiquely8637 commented Sep 7, 2024

SergeantConfused commented Sep 7, 2024

antiquely8637 commented Sep 8, 2024 • edited Loading

fredgolightly commented Sep 9, 2024

flo-m commented Sep 9, 2024

dfunkt commented Sep 11, 2024 • edited Loading

Issam28 commented Sep 11, 2024

dragm83 commented Sep 12, 2024

MillionsToOne commented Sep 14, 2024

SergeantConfused commented Sep 17, 2024

johnkennyuk commented Sep 24, 2024 • edited Loading

SohamJ commented Oct 1, 2024

antiquely8637 commented Oct 1, 2024

flo-m commented Oct 1, 2024

tykisson commented Oct 8, 2024

ghanjiboy commented Oct 9, 2024

laxmanpradhan commented Oct 17, 2024 • edited Loading

Bims-sh commented Oct 21, 2024

cs-manughian commented Oct 22, 2024 • edited Loading

laxmanpradhan commented Oct 22, 2024 • edited Loading

RickPJ commented Oct 22, 2024

ralob commented Oct 22, 2024

bluearcher-bc commented Oct 24, 2024 • edited Loading

Bims-sh commented Oct 25, 2024

niikoo commented Oct 25, 2024

leo-liar commented Oct 30, 2024 • edited Loading

ghanjiboy commented Oct 30, 2024

maszaa commented Oct 30, 2024

Ices-Eyes commented Oct 31, 2024

RickPJ commented Oct 31, 2024

masterflitzer commented Oct 31, 2024

MillionsToOne commented Oct 31, 2024

RickPJ commented Oct 31, 2024

MillionsToOne commented Oct 31, 2024

antiquely8637 commented Sep 7, 2024 •

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antiquely8637 commented Sep 8, 2024 •

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dfunkt commented Sep 11, 2024 •

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johnkennyuk commented Sep 24, 2024 •

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laxmanpradhan commented Oct 17, 2024 •

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cs-manughian commented Oct 22, 2024 •

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laxmanpradhan commented Oct 22, 2024 •

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bluearcher-bc commented Oct 24, 2024 •

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