Cider not working

[Nikimana]

Preflight Checklist

• I agree to follow the Code of Conduct that this project adheres to.
• I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• I have confirmed that no support FAQ resolves my issue.
• I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

How did you download Cider?

itch.io

App Information

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"2.0.3","capi":"ykp5xrqgzapdk0yjdir2omtu"},"buildInfo":{"version":"2.6.1.9","commit":"378edcd9280d447549a105ade75ddc5bbc5a46a2","buildDate":"1740437567098","changelogUrl":"2.6.0-release"}}

Operating System

Linux

OS Version

Fedora 41 KDE

How would you describe your issue?

Frontend

Commit Hash

378edcd9280d447549a105ade75ddc5bbc5a46a2

Describe the Bug

Almost nothing is loading in, for example playlists, anything from the library tab and home. New and radio do load but they're the only ones. Attached are some screenshots to show what I mean

Steps to Reproduce

I did nothing it just seems broken rn

Anything else?

There also seems to be some weirdness regarding signing in to Apple Music, sometimes it says that it didn't work but it still signs me in. I can then also play music for a little bit until it starts showing the behaviour that I made the bug report for. It's probably at least slightly connected. It also signs me out when I close the app.

[cider-collective]

Hello @Nikimana 👋

We really appreciate you taking the time to report this issue! Please double-check your report to ensure your description is clear and concise—this will help us assist you as quickly as possible.

We kindly ask for your patience, and we'll get back to you as soon as we can.

In the meantime, feel free to check out our FAQs, which may have the answer to your question.

Thanks again, and we hope you enjoy the app! 😃

[ozankaraali]

I don't know what fixed but for me it was the same, then I downloaded beta one 2.6.1 ptb165, then I tried to login, then gave me problem connecting once again, then I click developer on the top bar, then clicked reload musickit then clicked ok button. it logged me in. it still does not load the playlists to the left bar, but at least it shows home so from there i found my playlist and i was able to play song.
Edit: I restarted app to see if it can load playlists but at that point it does not even load my home page.

[Nikimana]

I don't know what fixed but for me it was the same, then I downloaded beta one 2.6.1 ptb165, then I tried to login, then gave me problem connecting once again, then I click developer on the top bar, then clicked reload musickit then clicked ok button. it logged me in. it still does not load the playlists to the left bar, but at least it shows home so from there i found my playlist and i was able to play song. Edit: I restarted app to see if it can load playlists but at that point it does not even load my home page.

• hmmm, I’ll have to give it a try tomorrow

[ozankaraali]

Try that but it is a really forced solution, now I restarted for the third time and currently it logged me out and not logging in. Before logging me out it was talking about storefront stuff, so I tried to update my country, but basically it feels like #751 might be relevant, good luck to you too.

[MekoScreams]

Im having This same Issue but with windows. It will say that I am signed in the load with everything and when i try to play my playlists or a radio it just loads for a long time.

[cryptofyre]

This was due to an Apple outage, not an issue with Cider itself. The issue has mostly been resolved but it may linger for a bit longer in some regions.