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Customer responsibility documentation #300

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nikzei opened this issue Sep 17, 2016 · 11 comments
Closed
5 tasks

Customer responsibility documentation #300

nikzei opened this issue Sep 17, 2016 · 11 comments
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business Business development, bizops, agreements, and other business unit issues

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@nikzei
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nikzei commented Sep 17, 2016

In order to help people understand what aspects of compliance are handled by cloud.gov and what is left to them, we want new and prospective users to be able to find information about which FISMA controls cg handles and which are left to them.

Acceptance criteria:

  • I can find this information easily when I am looking for it
  • I can tell how many controls cg is going to take care of for me relative to the non-cg case
  • I can see the number of controls in each family that are taken care of by cg and the number that are in my domain of responsibility
  • I can get more information about the specific controls
  • I have advice for how I can comply with the remaining controls (this might split into a story in itself)
@nikzei nikzei added the business Business development, bizops, agreements, and other business unit issues label Sep 17, 2016
@brittag brittag added the compliance Compliance, security, and accessibility issues label Sep 19, 2016
@brittag
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brittag commented Sep 19, 2016

This might be good to file in cg-docs. Just in case it's helpful, additional context/resources for this item: the FedRAMP draft of this is in the second tab here, and @jezhumble has been working on a cloud.gov customer responsibility matrix for GSA compliance.

@brittag
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brittag commented Oct 7, 2016

Noting for future work that there's some information related to this at https://docs.cloud.gov/intro/technology/responsibilities/

@nikzei
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nikzei commented Oct 8, 2016

That's great, @brittag. I'll cross reference this in #346 so that @jameshupp and @berndverst can consider incorporating this page into their website reorg sprint.

@afeld
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afeld commented Nov 10, 2016

Here's the issue to be able to generate this list through Masonry: opencontrol/schemas#24

@brittag
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brittag commented Nov 10, 2016

This is also related: cloud-gov/cg-site#327 ("Document the basics of how compliance works for products on cloud.gov").

@nikzei nikzei changed the title Create customer responsibility matrix for customer audience As a potential customer / new user, I would like to understand my compliance responsibilities Dec 5, 2016
@nikzei nikzei changed the title As a potential customer / new user, I would like to understand my compliance responsibilities Customer responsibility documentation Dec 5, 2016
@mogul mogul added the Icebox label Jan 24, 2017
@mogul mogul removed the Icebox label Feb 2, 2017
@mogul mogul removed the business Business development, bizops, agreements, and other business unit issues label Feb 21, 2017
@nikzei nikzei added the business Business development, bizops, agreements, and other business unit issues label Feb 23, 2017
@nikzei
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nikzei commented Feb 23, 2017

Skyporter is using this card to represent updating the customer responsibility matrix on the site.

We like the AC, but want to break them down: 1-3 as one story, 4 and 5 each their own story. cc: [@brittag - Britta Gustafson] and [@mogul - Bret Mogilefsky] [@jameshupp - James Hupp]

@brittag
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brittag commented Feb 24, 2017

Cool! I'm not sure what prospective customers need from this right now - it might be that the CIS/CRM download at https://cloud.gov/overview/security/fedramp-tracker/#how-you-can-use-this + the FedRAMP Package Request Form is enough for them.

We did hear that current customers working on top of cloud.gov need more help with this - this came up in the Federalist ATO retro (https://docs.google.com/document/d/1tY56SdgNCNwOEABlhNOof_75LrZAP_OBOt6V2NJRPE4/edit + https://favro.com/card/1e11108a2da81e3bd7153a7a/18F-2925).

I suspect though that https://cloud.gov/overview/technology/responsibilities/ isn't serving readers very well right now to explain key aspects of platform vs customer responsibilities - I put some notes about that into https://docs.google.com/document/d/1nVCgwNdYO_IO_Vj-4FVeHWBlmLMrlOjXHmPghm0oObQ/edit?pli=1

@nikzei
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nikzei commented Feb 27, 2017

See: https://favro.com/card/1e11108a2da81e3bd7153a7a/18F-758 re: information around hardening.

@nikzei
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nikzei commented Feb 28, 2017

Allgress Regulatory Product Mapping mentioned by [@mogul - Bret Mogilefsky] in Slack: https://gsa-tts.slack.com/archives/cloud-gov-highbar/p1488259105001783; direct link: https://aws.amazon.com/blogs/aws/introducing-allgress-regulatory-product-mapping/

@nikzei
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nikzei commented Mar 23, 2017

This story needs to start with highbar - Skyporter is blocked until highbar has clarity around the specific information that we need to communicate.

@nikzei
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nikzei commented Mar 26, 2017

@suprenant suprenant removed business Business development, bizops, agreements, and other business unit issues compliance Compliance, security, and accessibility issues labels Jun 5, 2017
@hillaryj hillaryj added business Business development, bizops, agreements, and other business unit issues and removed Navigator labels Aug 26, 2019
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