From b8616dce313e268afc4a48b8dcfd60821462715d Mon Sep 17 00:00:00 2001 From: Clement Aceituno <10882592+clementAC@users.noreply.github.com> Date: Tue, 22 Oct 2024 11:41:08 +0200 Subject: [PATCH] add console enterprise support doc --- crowdsec-docs/sidebarsUnversioned.js | 9 ++++ .../img/console/enterprise_support/chat.png | Bin 0 -> 15844 bytes .../console/enterprise_support/chat_icon.png | Bin 0 -> 18358 bytes .../console/enterprise_support.mdx | 40 ++++++++++++++++++ 4 files changed, 49 insertions(+) create mode 100644 crowdsec-docs/static/img/console/enterprise_support/chat.png create mode 100644 crowdsec-docs/static/img/console/enterprise_support/chat_icon.png create mode 100644 crowdsec-docs/unversioned/console/enterprise_support.mdx diff --git a/crowdsec-docs/sidebarsUnversioned.js b/crowdsec-docs/sidebarsUnversioned.js index cf70fabc..dbe84bc4 100644 --- a/crowdsec-docs/sidebarsUnversioned.js +++ b/crowdsec-docs/sidebarsUnversioned.js @@ -183,6 +183,15 @@ module.exports = { }, items: ["console/decisions/decisions_management"], }, + { + type: "category", + label: "Enterprise support", + link:{ + type: "doc", + id: "console/enterprise_support", + }, + items: [] + }, { type: "link", label: "Service API", diff --git a/crowdsec-docs/static/img/console/enterprise_support/chat.png b/crowdsec-docs/static/img/console/enterprise_support/chat.png new file mode 100644 index 0000000000000000000000000000000000000000..298f356294850fa6ee689680d353789f7b100915 GIT binary patch literal 15844 zcmb`u1yGzpw>F5odvJGmcL^3`a0moTaCZn2+}+(taCZsr?(PG@-Qk~vd;j~@N^RBd zQX@TYcc1P)-RC*dhfw8DGRO${2w-4f$g&?LRl&f(<3Z(4I2h2U05n?)7#KpOxrBtW ztb_!qvV-kcb1PFYu#cgM$*^hwS=<3&`*jQ&sjqLsWIAakn5wuLc!ItZ6(v~!h7l>; zVr(C_mWrfgRoQ_mwjLs>W#12I6~-?cq~SkWm~kYfOiAqETA%8#)*Pv?1bAFu9lx!Q z3fzH=(+#QRN_(q62RCuo0zLKwW>j{Te9Chx(%G}eP$G5%xjjsJ}6b14xj7)KvJO>0KTn8y;+<8j7#NcR>oE&(o8By=F|5J(*;GiH}W>JZD=m{8@rgjY1m zk`ypJ-;Md`F+P4ou@YPt(OLGnD=um`By!~HGAlAPrZ1db 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This feature allows enterprise users to connect directly with our support team via a built-in chat within the CrowdSec Console. + +There are two service level agreements (SLA) for chat support: + +- **Standard Support**: Included in the standard enterprise package. +- **Premium Support**: Available as an upgrade for faster response times and prioritized support. [Learn more about Premium Support and pricing](https://www.crowdsec.net/pricing). + +## Accessing Chat Support + +To access chat support, follow these steps: + +1. Log in to the CrowdSec Console. +2. Make sure you selected your enterprise grade organization in the organization switcher on the top left corner of the interface. +3. Locate the chat icon at the **bottom-right corner** of the interface. + + ![Chat Icon](/img/console/enterprise_support/chat_icon.png) + +4. Click the chat icon to open the support chat window. + + ![Chat ](/img/console/enterprise_support/chat.png) + +## Using Chat Support + +Once the chat window is open, you can: + +- **Send a message**: Type your message and hit Enter to contact the support team. +- **Track responses**: You'll receive real-time responses from CrowdSec support based on your SLA level. +- **Attach files**: If necessary, you can attach files to help troubleshoot issues faster. +- **Keep history**: The chat history is saved for future reference. + +> **Note**: Response times vary based on the SLA level. For more details, check the [pricing page](https://www.crowdsec.net/pricing).