[ADD] VBA terms (batch 3) to Service taxonomy name

[davidmpickett]

Which Taxonomy is this term for?

VA services taxonomy

Proposed term name/label

Label	Machine Name	Health Service API ID	Notes
Compensation benefits for survivors	compensation-benefits-for-survivors	FamilyMemberClaimAssistance	Suggesting this as best fit for mapping the legacy Facilities API ID
Pre-need burial planning	pre-need-burial-planning	PreNeedBurialPlanning	Note that this mirrors the established pattern of "Couples and family counseling" and "Toxic exposure screening"
Transition assistance	transition-assistance	TransitionAssistance

Does this overlap with any existing term in the taxonomy?

No

Rationale for adding this term

Follow up from #16269

Which products will this term impact?

VBA Regional Office

Have stakeholders from impacted products been consulted?

Yes

Have you drafted content for all the relevant subfields?

Some, but not all

Acceptance Criteria

• A Drupal admin from the Product team may adds the term to the taxonomy
• Content for subfields is drafted in Drupal by Product team
• The sharepoint document is updated with links
• Terms are sent to VBA for final approval
• Terms are sent to CAIA for final review

[mmiddaugh]

@davidmpickett, can we please move forward with the following benefit services

• Compensation benefits for survivors
• Pre-need burial planning
• Transition assistance

and hold the following with a plan to reassess as the roll-out proceeds

• Creating an account for VA.gov/Veteran profile information
• Fiduciary services
• Medical records (these were combined with Military records per SMEs)

[davidmpickett]

@mmiddaugh Okay, I split off Creating an Account & Fiduciary into their own tickets.

• [CONSIDER] Add "Creating an account for VA.gov" to Service Taxonomy #17683
• [CONSIDER] Add "Fiduciary services" to Service taxonomy #17684

I assume that this ticket would be a priority for Sprint 1 over #16906? This is a 2-pointer so I feel comfortable committing to it.

cc @jilladams

[davidmpickett]

@mmiddaugh I have drafted subfield content for all three Services in Drupal. Once again I have marked these as "In Review". You can move them to Published at your discretion. Some notes:

Label	Notes
Compensation benefits for survivors	There is no easy place to point to that explains both VA Survivor Pension and VA DIC. So online self-service link is going to the root of the Family Member hub.
Pre-need burial planning	This is a tricky benefit to talk about, because the thing Veterans apply for is "eligibility" as opposed to a "benefit". Would appreciate a second set of eyes on the wording.
Transition assistance	Note that I am using the description that was copy edited by CAIA. There was a slightly different description suggested in the RO feedback tab, but all that really changed was the style of the sentence, not the content. Maintaining the CAIA version for consistency.

I will also update these on the VBA and CAIA review tickets.

• Terms ready for VBA approval #17046
• [CAIA General Support]: Sitewide Facilities - Review VBA Terms for publishing in VA Service Taxonomy va.gov-team#74390

[mmiddaugh]

@davidmpickett

• Compensation benefits for survivors: Linking to the root of the Family Member hub makes sense to me given more than one type of benefit might be applicable.
• Pre-need burial planning
  • Current VBA description: "We can help you plan a burial in a VA national cemetery."
  • I found a copy-edited description in the VBA Service taxonomy sheet and suggest we use part of it to clarify that this service is for advance planning, rather time of need planning. Such as..."We can help you plan a burial in a VA national cemetery and make the burial planning process easier for your family members in their time of need." Thoughts?
• Transition assistance: I agree with using CAIA's version.

[davidmpickett]

• Pre-need burial planning

  • Current VBA description: "We can help you plan a burial in a VA national cemetery."
  • I found a copy-edited description in the VBA Service taxonomy sheet and suggest we use part of it to clarify that this service is for advance planning, rather time of need planning. Such as..."We can help you plan a burial in a VA national cemetery and make the burial planning process easier for your family members in their time of need." Thoughts?

Good catch. I was using a static copy of the spreadsheet and it didn't have that update. That was actually a change I suggested to expand on what was copy edited by CAIA. However, I have taken this language verbatim from the Pre-need page, so I think we can consider it copy edited enough for this pass (while still giving them the final review opportunity)

[davidmpickett]

@mmiddaugh FYI I tweaked the pre-need description a hair "We can help you apply in advance to be buried in a VA national cemetery. This can help make the burial planning process easier for your family members in their time of need."

[davidmpickett]

Related tickets updated