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Update facilities runbooks #18136

Closed
6 tasks done
omahane opened this issue May 16, 2024 · 5 comments
Closed
6 tasks done

Update facilities runbooks #18136

omahane opened this issue May 16, 2024 · 5 comments
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Drupal engineering CMS team practice area Enhancement Issue type: New feature or request Facilities Facilities products (VAMC, Vet Center, etc) Flagged Facilities Facilities with flags requiring follow-up ghp-closed Needs refining Issue status

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@omahane
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omahane commented May 16, 2024

User Story or Problem Statement

As someone supporting facility status changes, I want to be able to quickly create accurate issues related to these changes so that veterans are able to find the information they need quickly.

Changes

  • Runbook ISSUETEMPLATES use the Flagged Facilities label
  • VA.gov frontend label is removed
  • URL change ticket accurately reflects modern steps
  • Steps that are no longer required are removed
  • Context is added about API IDs

Acceptance Criteria

  • Runbooks are clarified for Help Desk and facilities team.

Implementation steps

@omahane omahane added Enhancement Issue type: New feature or request Needs refining Issue status labels May 16, 2024
@jilladams jilladams added Facilities Facilities products (VAMC, Vet Center, etc) Flagged Facilities Facilities with flags requiring follow-up Drupal engineering CMS team practice area labels May 24, 2024
@omahane
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omahane commented Jul 1, 2024

@jilladams
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jilladams commented Jul 1, 2024

@omahane FYI that Michelle had put this PR up awhile ago and I just merged it today, to udpate Vet Center new runbook. May need to pull that change in locally before you do more on this ticket: #17689

@omahane
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omahane commented Jul 5, 2024

Vet Center new has been updated.

@omahane
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omahane commented Jul 5, 2024

The URL change runbook has now been updated, too.

I believe these changes are complete (for now).

@jilladams
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@omahane You're clear to close this ticket when changes are done, and we'll iterate as needed once the Helpdesk starts using the updated templates.

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Labels
Drupal engineering CMS team practice area Enhancement Issue type: New feature or request Facilities Facilities products (VAMC, Vet Center, etc) Flagged Facilities Facilities with flags requiring follow-up ghp-closed Needs refining Issue status
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