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As a contact center operations manager, I want to streamline the processes across all contact centers, so that we can improve efficiency, reduce response times, and deliver a consistent experience to all customers.
Tasks
Conduct a thorough review of the existing processes across contact centers (e.g., VEO).
Identify inefficiencies, bottlenecks, and areas of inconsistency in how tasks are handled across different locations or teams
Collect input from contact center managers, agents, and other key stakeholders on pain points and areas for improvement.
Research industry best practices for contact center operations (e.g., use of technology, communication workflows, performance metrics).
Develop standardized workflows for key contact center functions (e.g., call handling, escalation procedures, customer feedback collection).
Acceptance Criteria
A thorough review of existing processes across all contact centers has been conducted, and inefficiencies have been identified.
Standardized workflows for key functions (e.g., call handling, escalations) have been documented and approved by stakeholders.
A pilot of the new processes has been conducted, feedback has been gathered, and necessary adjustments have been made.
How to configure this issue
Attached to a Milestone (when will this be completed?)
Attached to an Epic (what body of work is this a part of?)
Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
Labeled with Type (bug, request, discovery, documentation, etc.)
The text was updated successfully, but these errors were encountered:
Issue Description
As a contact center operations manager, I want to streamline the processes across all contact centers, so that we can improve efficiency, reduce response times, and deliver a consistent experience to all customers.
Tasks
Acceptance Criteria
How to configure this issue
product support
,analytics-insights
,operations
,service-design
,Console-Services
,tools-fe
)backend
,frontend
,devops
,design
,research
,product
,ia
,qa
,analytics
,contact center
,research
,accessibility
,content
)bug
,request
,discovery
,documentation
, etc.)The text was updated successfully, but these errors were encountered: