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split_config.arm64_v8a.apk!libCore.so crash #32

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Seraphim-AT opened this issue Aug 5, 2023 · 2 comments
Open

split_config.arm64_v8a.apk!libCore.so crash #32

Seraphim-AT opened this issue Aug 5, 2023 · 2 comments

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@Seraphim-AT
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Hello!

After the last update (AIR 50.2.3.2) I’m getting a crash reports in Google Play console:

`*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
pid: 0, tid: 4993 >>> air.com… <<<

backtrace:
#00 pc 0x000000000086d7f4 /data/app/~~ORlO5qDH38ML3_mZGCKnFQ==/air.com…-rSoL_ATCOrEqJjs8f0nowA==/split_config.arm64_v8a.apk!libCore.so
airsdk/Adobe-Runtime-Support#1 pc 0x000000000086d4e8 /data/app/~~ORlO5qDH38ML3_mZGCKnFQ==/air.com…-rSoL_ATCOrEqJjs8f0nowA==/split_config.arm64_v8a.apk!libCore.so
airsdk/Adobe-Runtime-Support#2 pc 0x0000000000792f88 /data/app/~~ORlO5qDH38ML3_mZGCKnFQ==/air.com…-rSoL_ATCOrEqJjs8f0nowA==/split_config.arm64_v8a.apk!libCore.so
airsdk/Adobe-Runtime-Support#3 pc 0x000000000074a174 /data/app/~~ORlO5qDH38ML3_mZGCKnFQ==/air.com…-rSoL_ATCOrEqJjs8f0nowA==/split_config.arm64_v8a.apk!libCore.so
airsdk/Adobe-Runtime-Support#4 pc 0x000000000074d6d0 /data/app/~~ORlO5qDH38ML3_mZGCKnFQ==/air.com…-rSoL_ATCOrEqJjs8f0nowA==/split_config.arm64_v8a.apk!libCore.so
airsdk/Adobe-Runtime-Support#5 pc 0x000000000000ebdc `

as I can see, it’s just Android’s problem, it occurs on different devices, so I can’t reproduce it by myself (I tested on two Samsung Galaxy phones and Google Pixei with no errors).
Also users reports about redirecting the app to the Google Play during the app launch (which is weird coz there is no redirecting functionality in the app).

I’m not sure it’s ANEs problem, really, reported to airsdk/Adobe-Runtime-Support with no luck. Maybe anybody saw this issue? Thanks.

@marchbold
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Might be best to wait for a response from Harman on this one as they can tell what's happening with those traces. Andrew should be back today I believe.

@Seraphim-AT
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@marchbold ok, thank you, Michael!

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