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If I remember correctly it was due to issues where the user info would be cached, so even though a user had gotten new accesses they wouldn't be able to access the correct plants, where you had to reset manually to repopulate the cache.
A simple way of testing this would be to simply add a new location to one of the members in your team, and see if this they get access to it when everything is synced up in backend.
Remove caching in the the user info endpoint in the backend.
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