Photos auto upload, final video upload task is copied multiple times

[alperozcetin]

When there is only 1 video left in upload queue, and if it's size is big (5gb+), the upload task is copied multiple times. The same file is uploaded multiple times at the same time. Before 1 of those uploads finish, new tasks are created (for the upload of the same file) leading to slowdown of the app and unsuccessful upload.

[henry9610]

When there is only 1 video left in upload queue, and if it's size is big (5gb+), the upload task is copied multiple times. The same file is uploaded multiple times at the same time. Before 1 of those uploads finish, new tasks are created (for the upload of the same file) leading to slowdown of the app and unsuccessful upload.

Hello alperozcetin,
Thank you for reporting this issue.The issue has been fixed in the new version; however, it currently requires the app to remain in the foreground. If the app stays in the background for too long, large files will need to be retransmitted upon returning. We plan to address this in a future update.
Please download the recently updated version 2.9.27 and try again. If the problem persists, feel free to contact me.

[alperozcetin]

Hello @henry9610,

Thanks, yes it seems this issue is resolved.

However, I'm having another issue. I'm syncing ~5000 files to a new library, the app crashed several times during the process and at some point it was not possible to restart the app, it's being shutdown as soon as I start the app. I have restarted the phone, then app started to work again, but still occasionally failing.

I'm also not sure what happens to the in-progress uploads when app crashes. Do they persisted to the server in a corrupt form, or somehow purged?

Thanks

[henry9610]

Hi @alperozcetin ,

Thank you for bringing up this issue. I’ll try to reproduce it and investigate the cause. Additionally, could you please provide some more details, such as the iOS version, the app version, and whether there were any large file transfers involved?

The issue you mentioned about how the server handles incomplete files during an upload interruption: the server does not retain incomplete files. Even if it does, they will be periodically cleaned up later.

If the app is unable to start consistently, you can temporarily resolve the issue by uninstalling and reinstalling the app. I will investigate and address the problem as soon as possible.