Homebridge errors

[carldavis31]

Homebridge UniFi Protect Version

7.11.0

Homebridge Platform and OS

Raspberry Pi 4

Homebridge Version

1.8.5

Node Version

20.18.3

UniFi OS Version

4.1.13

UniFi Protect Controller Version

5.2.49

Describe the problem

Error messages in Homebridge and HomeKit keeps saying the UniFi doorbell has no response. I can view the camera in HomeKit.

Homebridge HBUP JSON configuration

{
    "bridge": {
        "name": "Homebridge C418",
        "username": "0E:A7:37:BB:C4:18",
        "port": 51339,
        "pin": "388-13-325",
        "advertiser": "avahi"
    },
    "accessories": [],
    "platforms": [
        {
            "name": "Config",
            "port": 8581,
            "platform": "config",
            "theme": "blue",
            "tempUnits": "f"
        },
        {
            "name": "UniFi Protect",
            "controllers": [
                {
                    "address": "192.168.0.1",
                    "username": "Homebridge",
                    "password": "Snapon@072986"
                }
            ],
            "platform": "UniFi Protect",
            "_bridge": {
                "username": "0E:27:5B:3B:1C:56",
                "port": 56924
            },
            "options": [
                "Enable.Device.SyncName.F4E2C6B7F277"
            ]
        }
    ]
}

Relevant log output

at Object.__awaiter (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:166:16)
    at On.Characteristic.handleGetRequest (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/dist/lib/Characteristic.js:740:24)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:3081:22)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
[10/02/2025, 19:36:36] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB'). See https://homebridge.io/w/JtMGR for more info.
[10/02/2025, 19:36:36] [homebridge-unifi-protect] TypeError: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB')
    at On.getHandler (file:///var/lib/homebridge/node_modules/homebridge-unifi-protect/src/devices/protect-doorbell.ts:158:94)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:2404:32)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
    at Object.next (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:177:57)
    at /var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:170:75
    at new Promise (<anonymous>)
    at Object.__awaiter (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:166:16)
    at On.Characteristic.handleGetRequest (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/dist/lib/Characteristic.js:740:24)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:3081:22)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
[10/02/2025, 19:36:36] [UniFi Protect] G4 Doorbell Pro PoE [G4 Doorbell Pro PoE]: HKSV: 1600x1200@30fps (High) [H264], 2,000 kbps (10 second timeshift buffer).
[10/02/2025, 19:36:37] [UniFi Protect] G4 Doorbell Pro PoE Package Camera [G4 Doorbell Pro PoE]: HKSV: 1600x1200@2fps (Package Camera) [H264], 500 kbps (10 second timeshift buffer).
[10/02/2025, 19:36:52] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'LEAVE_PACKAGE_AT_DOOR.LEAVE PACKAGE AT DOOR'). See https://homebridge.io/w/JtMGR for more info.
[10/02/2025, 19:36:52] [homebridge-unifi-protect] TypeError: Cannot read properties of undefined (reading 'LEAVE_PACKAGE_AT_DOOR.LEAVE PACKAGE AT DOOR')
    at On.getHandler (file:///var/lib/homebridge/node_modules/homebridge-unifi-protect/src/devices/protect-doorbell.ts:158:94)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:2404:32)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
    at Object.next (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:177:57)
    at /var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:170:75
    at new Promise (<anonymous>)
    at Object.__awaiter (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:166:16)
    at On.Characteristic.handleGetRequest (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/dist/lib/Characteristic.js:740:24)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:3081:22)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
[10/02/2025, 19:36:52] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB'). See https://homebridge.io/w/JtMGR for more info.
[10/02/2025, 19:36:52] [homebridge-unifi-protect] TypeError: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB')
    at On.getHandler (file:///var/lib/homebridge/node_modules/homebridge-unifi-protect/src/devices/protect-doorbell.ts:158:94)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:2404:32)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)
    at Object.next (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:177:57)
    at /var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:170:75
    at new Promise (<anonymous>)
    at Object.__awaiter (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:166:16)
    at On.Characteristic.handleGetRequest (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/dist/lib/Characteristic.js:740:24)
    at On.<anonymous> (/var/lib/homebridge/node_modules/homebridge/node_modules/hap-nodejs/src/lib/Characteristic.ts:3081:22)
    at step (/var/lib/homebridge/node_modules/homebridge/node_modules/tslib/tslib.js:196:27)

Acknowledgment that you are only running UniFi OS and UniFi Protect releases from the Ubiquiti Official release channel

• I acknowledge that I am not running any early access / beta firmwares or operating systems from either Ubiquiti or Apple.

[infamous-pattern]

I'm getting the same errors in my HB log as well.

[DaveDNL]

I am seeing the same errors:
It looks like that the plugin is breaking its neck over the messages you can set-up at the Ubiquity doorbell

[2/11/2025, 7:35:06 PM] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'LEAVE_PACKAGE_AT_DOOR.LEAVE PACKAGE AT DOOR'). See https://homebridge.io/w/JtMGR for more info.
[2/11/2025, 7:35:06 PM] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB'). See https://homebridge.io/w/JtMGR for more info.
[2/11/2025, 7:35:06 PM] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'CUSTOM_MESSAGE.PAKKETJE AFGEVEN BIJ BUREN'). See https://homebridge.io/w/JtMGR for more info.

[pickypg]

As a note, I would be happy to remove the messages, but the default messages (leave package at door and do not disturb) do not seem to be removable.

Found the configuration where you can remove the messages, and thus these logs:

"Disable.Doorbell.Messages.FromDoorbell.<id>",
"Disable.Doorbell.Messages.<id>",

[DaveDNL]

As a note, I would be happy to remove the messages, but the default messages (leave package at door and do not disturb) do not seem to be removable.

Found the configuration where you can remove the messages, and thus these logs:

"Disable.Doorbell.Messages.FromDoorbell.<id>",
"Disable.Doorbell.Messages.<id>",

Yep that "fixed" it.

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[infamous-pattern]

I appreciate that @pickypg has figured out how to remove the messages, but I believe it make sense that the code for the plugin should be corrected so as to not error out on the default messages. Just my 2 cents.

[jvrsgsty]

Agreed! Also seeing these same errors on my end.

[github-actions]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[carldavis31]

Is the issue fixed?

[ryangurn]

I am also experiencing this issue. See logs below.

[2/25/2025, 4:21:10 PM] [homebridge-unifi-protect] This plugin threw an error from the characteristic 'On': Unhandled error thrown inside read handler for characteristic: Cannot read properties of undefined (reading 'DO_NOT_DISTURB.DO NOT DISTURB'). See https://homebridge.io/w/JtMGR for more info.

I will be attempting this:

As a note, I would be happy to remove the messages, but the default messages (leave package at door and do not disturb) do not seem to be removable.

Found the configuration where you can remove the messages, and thus these logs:

"Disable.Doorbell.Messages.FromDoorbell.<id>",
"Disable.Doorbell.Messages.<id>",

@DaveDNL or @pickypg does the below screenshot indicate how to disable these logs?

Then save and restart the unifi bridge?