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Support Request: Honeywell T10 & Room Sensors Show Wrong Temp & Target Temp #837

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cantcodewontcode opened this issue Jul 18, 2024 · 4 comments
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pinned Pinned to not be closed by stale question Further information is requested

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@cantcodewontcode
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Describe Your Problem

My thermostat & room sensors have been showing 75F target temp and 68F current temp for months now. I completely removed and reset the plugin today with new API account, and it's still broken. I'm fairly technical so happy to provide any more details as needed!

Relevant log output

[7/18/2024, 6:55:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 6:55:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 6:57:27 AM] [Resideo] Thermostat: Thermostat failed to refreshStatus, Too Many Requests
[7/18/2024, 6:57:27 AM] [Resideo] Thermostat: Living Room failed to refreshStatus, Too Many Requests
[7/18/2024, 6:57:27 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus, Too Many Requests
[7/18/2024, 6:57:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 6:57:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Living Room failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Thermostat failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 6:59:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 7:51:32 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus,
[7/18/2024, 7:57:27 AM] [Resideo] Thermostat: Thermostat failed to refreshStatus, Too Many Requests
[7/18/2024, 7:57:27 AM] [Resideo] Thermostat: Living Room failed to refreshStatus, Too Many Requests
[7/18/2024, 7:57:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 7:57:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 7:57:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Living Room failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Thermostat failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Living Room failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Kitchen failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Master Bedroom failed to refreshStatus, Too Many Requests
[7/18/2024, 7:59:27 AM] [Resideo] Thermostat: Office failed to refreshStatus, Too Many Requests
18/2024, 8:27:44 AM] ---
[7/18/2024, 8:27:44 AM] Loaded plugin: [email protected]
[7/18/2024, 8:27:44 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 8:27:44 AM] ---
[7/18/2024, 8:27:46 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 8:27:46 AM] [Resideo] Total Locations Found: 1
[7/18/2024, 8:27:46 AM] [Resideo] Total Devices Found at Home: 1
[7/18/2024, 8:27:46 AM] [Resideo] Restoring existing accessory from cache: T10 DeviceID: LCC-48A2E68E5254
[7/18/2024, 8:27:47 AM] [Resideo] Failed to Get T9 Firmware Version: Requst Not Found
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 8:27:47 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 8:27:48 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
/18/2024, 9:35:26 AM] Loaded plugin: [email protected]
[7/18/2024, 9:35:26 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:35:26 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 9:35:26 AM] [Resideo] Total Locations Found: 1
[7/18/2024, 9:35:26 AM] [Resideo] Total Devices Found at Home: 1
[7/18/2024, 9:35:26 AM] [Resideo] Restoring existing accessory from cache: T10 DeviceID: LCC-48A2E68E5254
[7/18/2024, 9:35:27 AM] [Resideo] Failed to Get T9 Firmware Version: Requst Not Found
(node:26928) [DEP0123] DeprecationWarning: Setting the TLS ServerName to an IP address is not permitted by RFC 6066. This will be ignored in a future version.
(Use `node --trace-deprecation ...` to show where the warning was created)
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:35:27 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:36:05 AM] ---
[7/18/2024, 9:36:05 AM] Loaded plugin: [email protected]
[7/18/2024, 9:36:05 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:36:06 AM] [webostv] Initializing webostv platform...
[7/18/2024, 9:36:06 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 9:36:06 AM] [Resideo] Total Locations Found: 1
[7/18/2024, 9:36:06 AM] [Resideo] Total Devices Found at Home: 1
[7/18/2024, 9:36:06 AM] [Resideo] Restoring existing accessory from cache: T10 DeviceID: LCC-48A2E68E5254
(node:27290) [DEP0123] DeprecationWarning: Setting the TLS ServerName to an IP address is not permitted by RFC 6066. This will be ignored in a future version.
(Use `node --trace-deprecation ...` to show where the warning was created)
[7/18/2024, 9:36:06 AM] [Resideo] Failed to Get T9 Firmware Version: Requst Not Found
[7/18/2024, 9:36:07 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:36:08 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:36:09 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:36:34 AM] Loaded plugin: [email protected]
[7/18/2024, 9:36:34 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:36:35 AM] [Resideo] Initializing Resideo platform...
(node:27533) [DEP0123] DeprecationWarning: Setting the TLS ServerName to an IP address is not permitted by RFC 6066. This will be ignored in a future version.
(Use `node --trace-deprecation ...` to show where the warning was created)
[7/18/2024, 9:36:35 AM] [Resideo] Total Locations Found: 1
[7/18/2024, 9:36:35 AM] [Resideo] Total Devices Found at Home: 1
[7/18/2024, 9:36:35 AM] [Resideo] Restoring existing accessory from cache: T10 DeviceID: LCC-48A2E68E5254
[7/18/2024, 9:36:36 AM] [Resideo] Failed to Get T9 Firmware Version: Requst Not Found
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Living Room Serial Number: 56296700100000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Kitchen Serial Number: 33215000200000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Master Bedroom Serial Number: 33215000300000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:36:36 AM] [Resideo] Restoring existing accessory from cache: Office Serial Number: 33215000400000
[7/18/2024, 9:37:02 AM] Loaded plugin: [email protected]
[7/18/2024, 9:37:02 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:37:02 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 9:37:58 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:37:58 AM] [Homebridge UI] [homebridge-resideo] Server is running
[7/18/2024, 9:38:16 AM] Loaded plugin: [email protected]
[7/18/2024, 9:38:16 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:38:16 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 9:39:47 AM] Loaded plugin: [email protected]
[7/18/2024, 9:39:47 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:39:59 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:39:59 AM] [Homebridge UI] [homebridge-resideo] Server is running
[7/18/2024, 9:40:10 AM] [Homebridge UI] Changes to config.json saved.
[7/18/2024, 9:40:10 AM] [Homebridge UI] Running Command: sudo -E -n npm uninstall -g homebridge-resideo
[7/18/2024, 9:42:23 AM] [Homebridge UI] Running Command: sudo -E -n npm install -g [email protected]
[7/18/2024, 9:42:30 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:42:30 AM] [Homebridge UI] [homebridge-resideo] Server is running
[7/18/2024, 9:45:22 AM] Loaded plugin: [email protected]
[7/18/2024, 9:45:22 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:45:29 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:45:29 AM] [Homebridge UI] [homebridge-resideo] Server is running
[7/18/2024, 9:48:25 AM] Loaded plugin: [email protected]
[7/18/2024, 9:48:25 AM] Registering platform 'homebridge-resideo.Resideo'
[7/18/2024, 9:48:25 AM] [Resideo] Initializing Resideo platform...
[7/18/2024, 9:48:59 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:48:59 AM] [Homebridge UI] [homebridge-resideo] Server is running
[7/18/2024, 9:57:40 AM] [Homebridge UI] [homebridge-resideo] Incoming Request: Start Resideo Login Server
[7/18/2024, 9:57:40 AM] [Homebridge UI] [homebridge-resideo] Server is running

Config for homebridge-resideo

{
    "name": "Resideo",
    "credentials": {
        "consumerKey": "REDACTED",
        "consumerSecret": "REDACTED",
        "accessToken": "REDACTED",
        "refreshToken": "REDACTED"
    },
    "platform": "Resideo"
}

Screenshots

Screenshot 2024-07-18 at 10 03 29
IMG_2996
Screenshot 2024-07-18 at 10 04 10

Device & Model

Honeywell T10

Node.js Version

v20.15.1

NPM Version

v10.7.0

Homebridge Version

v1.8.3

Homebridge Resideo Plugin Version

v2.1.4

Homebridge Config UI X Plugin Version

v4.56.4

Operating System

Ubuntu 22.04

@cantcodewontcode cantcodewontcode added the question Further information is requested label Jul 18, 2024
@github-actions github-actions bot added the stale label Aug 18, 2024
@donavanbecker donavanbecker added pinned Pinned to not be closed by stale and removed stale labels Aug 18, 2024
@homebridge-plugins homebridge-plugins deleted a comment from github-actions bot Aug 18, 2024
@elhason
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elhason commented Sep 23, 2024

I am also experiencing this issue with the Honeywell T9 thermostat. It also will reflect No Response various times throughout the day.

@arnbarn
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arnbarn commented Sep 25, 2024

I've been experiencing the same issue for several months now with my T5 thermostat. I haven't seen any No Response indicators as of late, but the current temperature always shows 68 regardless of what temp it actually is in the room. Happy to provide any additional information if needed.

@clearfeather
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Same issue here on my T10, temps are all wrong including the main thermostat itself.

@durig-mdsol
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I get this same behavior on any version beyond 1.4.6, so I keep it held back at that release.

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