Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Couldn't access my nami wallet and now I can't recover it either #891

Open
DistractedEasy opened this issue Dec 5, 2023 · 9 comments
Open

Comments

@DistractedEasy
Copy link

I cannot recover my nami wallet - all options are green but it does not allow me to select next.
It stopped working on Brave. I tried to recover it on a different browser - Opera and Edge and it does not work.
I'm not very happy right now.
redacted_nami_wallet_cant_recover_with_correct_phrase

@input-output-hk input-output-hk deleted a comment Dec 5, 2023
@mkazlauskas
Copy link
Member

mkazlauskas commented Dec 5, 2023

Please do not follow the link in the message that I just deleted, it's a scam

@DistractedEasy
Copy link
Author

Update: I've tried to recover Nami wallet using recovery seed phrase in Eternl wallet and received the same issue. Unable to recover.

@DistractedEasy
Copy link
Author

Nami - how is it no one has responded yet? I can't access my funds and you deleted a spam comment off of this but you can't respond?

@input-output-hk input-output-hk deleted a comment Dec 18, 2023
@Salgun7
Copy link

Salgun7 commented Dec 21, 2023

I have the right password but Nami wallet says wrong password. I tried to reset, but need the password. I have seed phrases.. where can I use them. I can't access my funds.
Please help !
thank you

@rhyslbw
Copy link
Member

rhyslbw commented Dec 21, 2023

You can restore the wallet with just the seed phrase, by navigating to Settings - General Settings - Reset Wallet

@Salgun7
Copy link

Salgun7 commented Dec 21, 2023 via email

@rhyslbw
Copy link
Member

rhyslbw commented Dec 21, 2023

Removing the extension and re-installing will give you a clean state to then restore your seed and choose a new passphrase.

@Salgun7
Copy link

Salgun7 commented Dec 21, 2023 via email

Copy link

The previous comment MAY be from a malicious actor ⚠️

  • Do not click links
  • Do not reveal your recovery phrase (ever) ❌

This is an automated response aimed at protecting users from potential scams

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

6 participants
@rhyslbw @mkazlauskas @Salgun7 @DistractedEasy and others