Subscriptions to "pulls" feature not working

[lamontadams]

Describe the bug
I'm not receiving notifications of PRs in a repo subscribed via /github subscribe owner/repo pulls. /github subscribe list features confirms the repo is subscribed to the pulls feature. Subscriptions to pulls in the same repo worked correctly in a different slack account - we have migrated to a new account due to acquisition and no subscriptions work on new slack account.

Unsure if dupe of #1833 or not, please advise if so and will close.

To Reproduce
Steps to reproduce the behavior:

1. In a slack channel with the github app installed: /github subscribe owner/repo pulls
2. Confirm subscription via /github subscribe list features
3. Got to owner/repo in github, create a PR
4. Note no notification appears in the subscribed slack channel.

Expected behavior
Notification appears in the subscribed slack channel when a PR is created.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Noted in Mac, Linux and IOS
• Browser: NA (Desktop App)
• Version: Slack 4.40.128

[angeliquejw]

Here to report the same issue. Our team originally subscribed to a repo in June and things worked as expected. On 9/23, we attempted to subscribe to a second repo's pull requests and have not seen anything from the repo, despite the fact that /github subscribe list features shows the second repo.

[mfitz]

We're experiencing the same problem, both for PRs and issues.

Nothing unusual happened when subscribing to the repo from the Slack channel, and list features also looks normal:

/github subscribe list features

<group>/<repo>
issues, pulls, commits:'main', releases, deployments, reviews, branches, comments

We see notifications when new branches and releases are created but not when PRs or issues are created, or when comments are added to an issue.

We can create new issues on the repo from the Slack channel, so "pushing" to issues is working, but "pulling" from them is not.

Repos with older subscriptions are not affected; we still see Slack notifications for PRs and issues from those repos.

[holyspectral]

Same here. I setup a new integration this afternoon and it doesn't work at all. Hope this can be fixed soon.

[tigris]

:+1: here, i have a hacky solution for those impacted.

I setup /github subscribe org/repo issues pulls and it wasn't working. However, if I setup /github subscribe org/repo to get all the defaults, and then do /github unsubscribe org/repo commits releases deployments it works.

Doing /github subscribe list features shows no differences in the above two scenarios, but the latter works for us at the moment.

[nnamacha]

Experiencing the same issue

[lamontadams]

This seems to have suddenly started working again for us on Wednesday 10/9. I'll leave the ticket open but it looks like this may be resolved?

[mfitz]

Same here, this is now working again for us.