diff --git a/changelog.d/20231027_101349_rra_DM_41424.md b/changelog.d/20231027_101349_rra_DM_41424.md
new file mode 100644
index 000000000..6f2279b0f
--- /dev/null
+++ b/changelog.d/20231027_101349_rra_DM_41424.md
@@ -0,0 +1,3 @@
+### Bug fixes
+
+- Add a socket timeout, enable keepalive, and fix the retry specification for the Redis connection pool to help Gafaelfawr recover from Redis outages.
diff --git a/src/gafaelfawr/constants.py b/src/gafaelfawr/constants.py
index b6b096ffd..7c614ea02 100644
--- a/src/gafaelfawr/constants.py
+++ b/src/gafaelfawr/constants.py
@@ -29,6 +29,7 @@
     "REDIS_POOL_SIZE",
     "REDIS_POOL_TIMEOUT",
     "REDIS_RETRIES",
+    "REDIS_TIMEOUT",
     "SCOPE_REGEX",
     "TOKEN_CACHE_SIZE",
     "UID_BOT_MIN",
@@ -117,7 +118,10 @@
 """Size of the Redis connection pool."""
 
 REDIS_POOL_TIMEOUT = 10
-"""How long to wait for a connection from the pool before giving up."""
+"""Seconds to wait for a connection from the pool before giving up."""
+
+REDIS_TIMEOUT = 5
+"""Timeout in seconds for a Redis network operation (including connecting)."""
 
 # The following constants define per-process cache sizes.
 
diff --git a/src/gafaelfawr/factory.py b/src/gafaelfawr/factory.py
index 416301852..2187df799 100644
--- a/src/gafaelfawr/factory.py
+++ b/src/gafaelfawr/factory.py
@@ -31,6 +31,7 @@
     REDIS_POOL_SIZE,
     REDIS_POOL_TIMEOUT,
     REDIS_RETRIES,
+    REDIS_TIMEOUT,
 )
 from .exceptions import NotConfiguredError
 from .models.ldap import LDAPUserData
@@ -142,13 +143,15 @@ async def from_config(cls, config: Config) -> Self:
                 config.redis_url,
                 password=config.redis_password,
                 max_connections=REDIS_POOL_SIZE,
-                timeout=REDIS_POOL_TIMEOUT,
-            ),
-            retry=Retry(
-                ExponentialBackoff(
-                    base=REDIS_BACKOFF_START, cap=REDIS_BACKOFF_MAX
+                retry=Retry(
+                    ExponentialBackoff(
+                        base=REDIS_BACKOFF_START, cap=REDIS_BACKOFF_MAX
+                    ),
+                    REDIS_RETRIES,
                 ),
-                REDIS_RETRIES,
+                socket_keepalive=True,
+                socket_timeout=REDIS_TIMEOUT,
+                timeout=REDIS_POOL_TIMEOUT,
             ),
         )