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Common Errors

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SPO edited this page May 3, 2018 · 24 revisions

Packaging

Upload fails when trying to create a package

First make sure PHP has been configured to allow upload of large enough files.

In Apache running on a systemd-enabled server, temporary files are not created in /tmp. Make the following changes:

sed -i 's/PrivateTmp=true/PrivateTmp=false/' /lib/systemd/system/apache2.service
systemctl daemon-reload
systemctl restart apache2

Check in /var/log/apache2/error.log for any errors.

An error occurred while talking with GLPI

Inventories are not forwarded to GLPI and the pulse2-inventory-server.log shows:

GlpiProxy> An error occurred while talking with GLPI (details follow) 2018-01-08 09:48:16,980 DEBUG Raw error was: 2018-01-08 09:48:16,980 DEBUG With exception: no element found: line 1, column 0

The response expected is in xml format, but the actual response is not. This happens when for example Apache replies with an error message.

Make sure that Apache is properly configured and that the URLs configured in inventory-server.ini.local correspond to the installation. (eg. https instead of http)

Error -3 while decompressing: incorrect header check

Inventories are not forwarded to GLPI and the pulse2-inventory-server.log shows:

2018-05-02 11:51:22,190 ERROR Failed while decompressing the request from 127.0.0.1. 2018-05-02 11:51:22,195 ERROR Error -3 while decompressing: incorrect header check

The most likely cause is that the setup of GLPI or FusionInventory is not complete. Log on to GLPI and complete the setup.

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