omi server cannot start: failed to change directory

[kanelo75]

I have the following error in the omiserver.log when I start the omi server, and the omi server cannot be started.

failed to change directory to:
EventId=10005 Priority=FATAL abnormal termination of engine process detected...shutting down server

I check the code. It should have the directory name after "failed to change directory to:"

[JumpingYang001]

@kanelo75 can you share the whole omiserver.log?
also check these commands: cat /etc/*-release;rpm -qa|grep omi;rpm -qa|grep scx;dpkg -l|grep omi;dpkg -l|grep scx;ps -ef|grep omi;ls -al /opt;ls -al /var/opt/omi/run

[cinimodmik]

omilog.txt
Hi @JumpingYang001 ,
I have attached the logs for your advise

[JumpingYang001]

@cinimodmik it seems the program cannot load rundir, can you run /opt/omi/bin/omiserver -p?
The error message hit here:

omi/Unix/engine/engine.c

Line 56 in 32a26de

err(ZT("failed to change directory to: %s"), scs(OMI_GetPath(ID_RUNDIR)));

[cinimodmik]

hi @JumpingYang001, i have only running it via scxadmin -start and systemctl start omid. Do i run /opt/omi/bin/omiserver -p directly?

[JumpingYang001]

@cinimodmik yes, run /opt/omi/bin/omiserver -p directly with root account.

[cinimodmik]

@JumpingYang001, will try and get back

[cinimodmik]

@JumpingYang001, i have attached the results .
omilog2.txt

[JumpingYang001]

@cinimodmik that means root user can get OMI_GetPath, and omi user cannot get OMI_GetPath, it looks strange, I have no idea now.
root user get OMI_GetPath values :

omi/Unix/server/server.c

Line 387 in b133548

PrintPaths();

omi/Unix/base/paths.c

Line 171 in e4d7248

void PrintPaths()

when /opt/omi/bin/omiserver -p

BTW, is your box enabled selinux?

[kanelo75]

yes, the box is enabled selinux if I am not mistaken.
Is there anyway we can configure those -p information in some configuration file and let's omi user to retrieve the information.

[JumpingYang001]

it has built by default, and some values from /etc/opt/omi/conf/omiserver.conf.

[cinimodmik]

Hi @JumpingYang001,

I have also tried previously to temporally set selinux to permissive but it is still the same failure results.

[cinimodmik]

hi @JumpingYang001, any further advise for this issue

[JumpingYang001]

@cinimodmik after set selinux t permissive do you reboot the machine?
we didn't repro the issue, so I suggest you to create a ticket on SCOM support.

[cinimodmik]

Hi @JumpingYang001 , I have not reboot the machine as selinux will be resumed to enforce if i do that.
Noted thanks for your help .

[kanelo75]

@JumpingYang001 is the SCOM support you mention under Microsoft? @cinimodmik have raised this case to Microsoft before, and there is one Microsoft engineer has come to look at it before we raised the issue here, and he seemed to have no idea too. To move it forward, if we raise to Microsoft again, anything we could do in order to speed up to find the root cause.

[JumpingYang001]

@kanelo75 yes, SCOM support is under Microsoft.
If that's the case, you should ping the engineer to contact OMI team.