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privacy.html
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<html xmlns:ns0="urn-legalmacpac-data/10" xmlns:ns1="">
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<meta name=Title content="Privacy policy">
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<title>Privacy policy</title>
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<div class=WordSection1>
<p class=MsoNormal align=center style='text-align:center;line-height:150%'><b><span
lang=EN-GB style='font-size:12.0pt;line-height:150%;font-family:Arial'>Vector</span></b></p>
<p class=MsoNormal align=center style='text-align:center;line-height:150%'><b><span
lang=EN-GB style='font-size:12.0pt;line-height:150%;font-family:Arial'>Privacy
Policy</span></b></p>
<p class=MsoCommentText style='line-height:150%'><span lang=EN-GB
style='font-family:Arial'> </span></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>At Vector we are
committed to protecting and respecting your privacy. </span></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial;color:black'>This
privacy policy is aimed to help you understand what information we collect and
how we use it.</span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'> Together with our Terms of Use and any other documents
referred to, this privacy policy sets out the basis on which any personal data
we collect from you, or that you provide to us, will be processed by us. Please
read these carefully. </span></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>By visiting <a
href="https://vector.im/">https://vector.im</a> (the ÒWebsiteÓ), using the Vector
iOS or Android mobile applications, or using the Vector service (the ÒServiceÓ)
as defined below, you are accepting and consenting to the practices described
in this policy. </span></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>Vector is currently
operated by OpenMarket. When we refer to OpenMarket in this policy, we mean
OpenMarket Ltd <span style='color:black'>of 389 Chiswick High Road, London, W4
4AJ, UK with company number 0449908. </span>For the purpose of the Data
Protection Act 1998 (the Ò<span class=Defterm><span style='line-height:150%;
font-weight:normal'>Act</span></span>Ó), OpenMarket is the data controller. </span></p>
<p class=1stIntroHeadings style='line-height:150%'><span lang=EN-GB
style='line-height:150%;font-family:Arial;font-variant:normal !important'>Overview</span></p>
<p class=MsoNormal style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Arial;color:black'>The </span><span
lang=EN-GB style='font-size:10.0pt;line-height:150%;font-family:Arial'>Vector <span
style='color:black'>service (the ÒServiceÓ) refers to the ÒVector Home ServerÓ
hosted at <a href="https://vector.im/_matrix">https://vector.im/_matrix</a> that
provides a communication service to end users, storing and forwarding text
messages, files, voice/video-over-IP calls and other communication data between
other users on the Vector service and other ÒHome ServersÓ in the wider Matrix
ecosystem. The vector.im server is currently operated by OpenMarket.</span></span></p>
<p class=MsoNormal style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Arial;color:black'> </span></p>
<p class=MsoNormal style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Arial;color:black'>The Service may be
accessed by a wide range of compatible Matrix client software, such as the </span><span
lang=EN-GB style='font-size:10.0pt;line-height:150%;font-family:Arial'>Vector <span
style='color:black'>web application hosted at https://vector.im/beta or the
Vector iOS or Android mobile applications.</span></span></p>
<p class=MsoNormal style='line-height:150%'><b><span lang=EN-GB
style='font-size:12.0pt;line-height:150%;font-family:Arial'> </span></b></p>
<p class=1stIntroHeadings style='line-height:150%'><span lang=EN-GB
style='line-height:150%;font-family:Arial;font-variant:normal !important'>What
kinds of information do we collect?</span></p>
<p class=NormalSpaced style='line-height:150%'><a name=main><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>We may collect and
process a mix of information, including both personally identifiable and
non-identifying data. WeÕve set out the different types of data that we may
collect, receive and process below:</span></a></p>
<p class=Bullet1 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><b><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>Information you give us</span></b><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'> </span></p>
<p class=Bullet1 style='text-indent:0cm;line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>When you use the
Service on our Website, you automatically create a Matrix account. By default,
this is a Òguest accountÓ with no explicit username or password, but users can
upgrade this to a full Matrix account or register a new one. This will require
you to provide a user name and password. You may choose to provide your email
address. </span></p>
<p class=Bullet1 style='text-indent:0cm;line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>If you report a
problem with our Website or Applications, in corresponding with us by phone,
e-mail or otherwise we may collect certain information including your name,
address, e-mail address and phone number. </span></p>
<p class=Bullet1 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><b><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>Information we collect about you</span></b><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'> </span></p>
<p class=Bullet1 style='text-indent:0cm;line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>Each time you visit
our Website or use our Applications, we may automatically collect the following
information:</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>technical information, including the Internet protocol (IP)
address used to connect your computer to the Internet, your login information,
browser type, browser version and settings, time zone setting, language
preferences, browser plug-in types and versions, operating system and platform;
</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>information about your visit, including the full Uniform
Resource Locators (URL) clickstream to, through and from our Website (including
date and time); page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks and
mouse-overs) and methods used to browse away from the page;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>the communication content that you send and receive while
using our Service. This may include message content and timing information,
including text, photo, video and other media files in the context of the communication
history of a room. This content may be encrypted by your client;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>other information about your user activity to aid
communication on the service: details of the rooms you participate in (name,
topic, address, participant list, access permissions, and any other extensible
data associated with that room), whether your user account is discoverable
using which identifiers, optional public directory listing of your user
identifiers and user trust/reputation data associated with your account;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>information about you made available to us through your
client, including (where supplied by your client) user presence information
(whether your client is currently active/idle/offline or other extensible
presence data), user profile information (display name, avatar, encryption
public key data, other extensible profile data), Ôtyping notificationsÕ
(whether you are typing a message in a given room or not), Ôread notificationsÕ
(whether you have read a message in a given room or not), Ôpush notification
rulesÕ (which messages should trigger notifications and how to notify you),
Ôsearch historyÕ (which terms you have searched for). You may be able to limit
the information about you that your client provides to us via the account
settings in your client application; and</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>information about your mobile device (if the service is
accessed through a smartphone application). In addition to the above, this may
include the application name and version, device model and version, device OS
version, and push notification client identifier.</span></p>
<p class=Bullet1 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><b><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>Information we receive from other sources</span></b></p>
<p class=Bullet1 style='margin-left:2.0cm;text-indent:-21.25pt;line-height:
150%'><span lang=EN-GB style='font-size:10.0pt;line-height:150%;font-family:
Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>We may receive information about you if you use any of the
other websites we operate or the other services we provide. We are also working
closely with third parties who assist us in providing the Service to you
(including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers,
search information providers and credit reference agencies) and may receive
information about you from them.</span></p>
<p class=Bullet1 style='margin-left:2.0cm;text-indent:-21.25pt;line-height:
150%'><span lang=EN-GB style='font-size:10.0pt;line-height:150%;font-family:
Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>We may also receive information about you made available to
us through your client, including (where supplied by your client) user presence
information (whether your client is currently active/idle/offline or other
extensible presence data), user profile information (display name, avatar,
encryption public key data, other extensible profile data), Ôtyping
notificationsÕ (whether you are typing a message in a given room or not), Ôread
notificationsÕ (whether you have read a message in a given room or not), Ôpush
notification rulesÕ (which messages should trigger notifications, and how to
notify you), Ôsearch historyÕ (which terms you have searched for). You may be
able to limit the information about you that your client provides to us via the
account settings in your client application.</span></p>
<p class=1stIntroHeadings style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial;font-variant:normal !important;
font-weight:normal'>We will store information for as long as it is necessary to
provide the Services to you or as is required to meet any legal obligations. </span></p>
<p class=MsoNormal style='line-height:150%'><b><span lang=EN-GB
style='font-size:12.0pt;line-height:150%;font-family:Arial'> </span></b></p>
<p class=MsoNormal style='line-height:150%'><b><span lang=EN-GB
style='font-size:12.0pt;line-height:150%;font-family:Arial'>Cookies</span></b></p>
<p class=MsoNormal style='line-height:150%'><b><span lang=EN-GB
style='font-size:12.0pt;line-height:150%;font-family:Arial'> </span></b></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>Our Website uses
cookies. Cookies donÕt identify individuals personally, but are used on
websites to remember the activities and preferences of users and distinguish
between them. This helps us to provide you with a good experience when you
browse our Website and also allows us to improve our Website. </span></p>
<p class=1stIntroHeadings style='line-height:150%'><span lang=EN-GB
style='line-height:150%;font-family:Arial;font-variant:normal !important'>Uses
made of the information</span></p>
<p class=NormalSpaced style='line-height:150%'><span lang=EN-GB
style='font-size:10.0pt;line-height:150%;font-family:Arial'>We may use
information held about you in the following ways:</span></p>
<p class=Bullet1 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><b><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>Information you give to us</span></b></p>
<p class=Bullet1 style='margin-left:0cm;text-indent:18.0pt;line-height:150%'><span
lang=EN-GB style='font-size:10.0pt;line-height:150%;font-family:Arial'>We will
use this information:</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>to authenticate you so that we can securely deliver
communications to and from you;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>to provide the Service to you, including to carry out our
obligations arising from any contracts entered into between you and us and to
provide you with the information and services that you request from us;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;
font-family:Arial'>to notify you about changes to the Service;</span></p>
<p class=Bullet2 style='line-height:150%'><span lang=EN-GB style='font-size:
10.0pt;line-height:150%;font-family:Symbol'>á<span style='font:7.0pt "Times New Roman"'>
</span></span><span lang=EN-GB style='font-size:10.0pt;line-height:150%;