[Synchronization] **brief description** #3225
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Hi, @Regis92500 From https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e If the Neuron does not show your balance, we should check whether the neuron syncs to 100% at the right-top of the Neuron. If after the Neuron syncs to 100% but still does not show the balance, please upload the Debug information of the native wallet, it would help us check what happened, it can be exported by Menu => Help => Export debug information. Neuron includes a full ckb node and a light client node. If you want to use the light client click
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Hi,
thanks for your answer and support but I tried to download the
light version as recommended and I still have not received the 300CKB.
In any case, I pay attention to be sure that I'm fully connected 100%
before starting any transaction.
Could you confirm that there is not any issue with the address
mentioned below and confirm that it is my address. I copied this
address from a previous transaction but I only sure that everything is OK.
It's the address I used to transfer successfully, apparently my CKB from
Binance to Neuron Wallet.
ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
[image: image.png]
Thanks in advance.
Régis FEDRIGO
Le mer. 7 août 2024 à 00:59, 严国宇 ***@***.***> a écrit :
… Hi, @Regis92500 <https://github.com/Regis92500> From
https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e
This transaction that hash is
0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is
broadcast success, but it does not a transaction that sends 300 CKB.
If the Neuron does not show your balance, we should check whether the
neuron syncs to 100% at the right-top of the Neuron. If after the Neuron
syncs to 100% but still does not show the balance, please upload the Debug
information of the native wallet, it would help us check what happened, it
can be exported by Menu => Help => Export debug information.
Neuron includes a full ckb node and a light client node.
The full node ckb node needs more time and disk space because it is a full
ckb node that includes all of the chain data, it needs about 2~3 days to
finish the sync, and it needs over 50GB space disk.
The light client node will sync faster than the full node and needs less
disk space because it only subscribes to your address. It can set the start
block number to speed up the sync process.
If you want to use the light client click setting and scroll to the
Network setting, then choose Light Client, which will switch to the Light
Client.
image.png (view on web)
<https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6>
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Hi, @Regis92500 Where do you copy |
|
Hi I copied the address from a previous transaction, please find below
where I found it. It's my account and the synchronisation was full.
I'm not reaching to find in the menu, Help / Debug? Can you help me?
Thanks in advance.
Regis
[image: image.png]
Le jeu. 8 août 2024 à 08:06, 严国宇 ***@***.***> a écrit :
… Hi, thanks for your answer and support but I tried to download the light
version as recommended and I still have not received the 300CKB. In any
case, I pay attention to be sure that I'm fully connected 100% before
starting any transaction. Could you confirm that there is not any issue
with the address mentioned below and confirm that it is my address. I
copied this address from a previous transaction but I only sure that
everything is OK. It's the address I used to transfer successfully,
apparently my CKB from Binance to Neuron Wallet.
ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
[image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à
00:59, 严国宇 *@*.
*> a écrit : … <#m_7380198548684863363_> Hi, @Regis92500
<https://github.com/Regis92500> https://github.com/Regis92500
<https://github.com/Regis92500> From
https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e
<https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e>
This transaction that hash is
0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is
broadcast success, but it does not a transaction that sends 300 CKB. If the
Neuron does not show your balance, we should check whether the neuron syncs
to 100% at the right-top of the Neuron. If after the Neuron syncs to 100%
but still does not show the balance, please upload the Debug information of
the native wallet, it would help us check what happened, it can be exported
by Menu => Help => Export debug information. Neuron includes a full ckb
node and a light client node. The full node ckb node needs more time and
disk space because it is a full ckb node that includes all of the chain
data, it needs about 2~3 days to finish the sync, and it needs over 50GB
space disk. The light client node will sync faster than the full node and
needs less disk space because it only subscribes to your address. It can
set the start block number to speed up the sync process. If you want to use
the light client click setting and scroll to the Network setting, then
choose Light Client, which will switch to the Light Client. image.png (view
on web)
https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6
<https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6>
— Reply to this email directly, view it on GitHub <#3225 (comment)
<#3225 (comment)>>,
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Hi, @Regis92500 <https://github.com/Regis92500> Where do you copy
ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
from? Could you upload the debug information for the native wallet? it
would help us check what happened, it can be exported by Menu => Help =>
Export debug information.
—
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<#3225 (comment)>,
or unsubscribe
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Hi, your address should be at the 
The debug information can be exported here. 
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Do you want me to send you the debug informations?
Le jeu. 8 août 2024 à 11:24, 严国宇 ***@***.***> a écrit :
… Hi I copied the address from a previous transaction, please find below
where I found it. It's my account and the synchronisation was full. I'm not
reaching to find in the menu, Help / Debug? Can you help me? Thanks in
advance. Regis [image: image.png] Le jeu. 8 août 2024 à 08:06, 严国宇 *@*.
*> a écrit : … <#m_-3227462205369066699_> Hi, thanks for your answer and
support but I tried to download the light version as recommended and I
still have not received the 300CKB. In any case, I pay attention to be sure
that I'm fully connected 100% before starting any transaction. Could you
confirm that there is not any issue with the address mentioned below and
confirm that it is my address. I copied this address from a previous
transaction but I only sure that everything is OK. It's the address I used
to transfer successfully, apparently my CKB from Binance to Neuron Wallet.
ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
[image: image.png] Thanks in advance. Régis FEDRIGO Le mer. 7 août 2024 à
00:59, 严国宇 @. > a écrit : … <#m_7380198548684863363_> Hi, @Regis92500
<https://github.com/Regis92500> https://github.com/Regis92500
<https://github.com/Regis92500> https://github.com/Regis92500
<https://github.com/Regis92500> https://github.com/Regis92500
<https://github.com/Regis92500> From
https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e
<https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e>
https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e
<https://explorer.nervos.org/transaction/0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e>
This transaction that hash is
0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e is
broadcast success, but it does not a transaction that sends 300 CKB. If the
Neuron does not show your balance, we should check whether the neuron syncs
to 100% at the right-top of the Neuron. If after the Neuron syncs to 100%
but still does not show the balance, please upload the Debug information of
the native wallet, it would help us check what happened, it can be exported
by Menu => Help => Export debug information. Neuron includes a full ckb
node and a light client node. The full node ckb node needs more time and
disk space because it is a full ckb node that includes all of the chain
data, it needs about 2~3 days to finish the sync, and it needs over 50GB
space disk. The light client node will sync faster than the full node and
needs less disk space because it only subscribes to your address. It can
set the start block number to speed up the sync process. If you want to use
the light client click setting and scroll to the Network setting, then
choose Light Client, which will switch to the Light Client. image.png (view
on web)
https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6
<https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6>
https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6
<https://github.com/user-attachments/assets/a3397757-849b-4f28-aa3b-4a527de322b6>
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<#3225> (comment) <#3225
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. You are receiving this because you were mentioned.Message ID: @.> Hi,
@Regis92500 <https://github.com/Regis92500> https://github.com/Regis92500
<https://github.com/Regis92500> Where do you copy
ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
from? Could you upload the debug information for the native wallet? it
would help us check what happened, it can be exported by Menu => Help =>
Export debug information. — Reply to this email directly, view it on GitHub
<#3225 (comment)
<#3225 (comment)>>,
or unsubscribe
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Hi, your address should be at the Receive of the Overview page, or click
the address book icon to show all of your Neuron addresses.
image.png (view on web)
<https://github.com/user-attachments/assets/323d0014-b4f1-4024-87e3-0f7e27981a5e>
The debug information can be exported here.
image.png (view on web)
<https://github.com/user-attachments/assets/b44d5325-77bd-473a-b39a-0b1673b308c6>
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Hi, It's better to send it to our team email for confidentiality, our email is [email protected] |
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Mark this issue stale because no activity for 60 days |
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Close this issue because it's inactive since marked stale |
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Hi,You mean that you want to close my question?Best regards.Envoyé de mon iPhoneLe 15 oct. 2024 à 07:34, github-actions[bot] ***@***.***> a écrit :
Closed #3225 as completed.
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Hi @Regis92500 It was closed by the system @yanguoyu Was the follow-up to this issue transferred to an email thread? |
yes, There is no more feedback after I reply. |
Got it, @Regis92500 please check this message #3225 (comment) |
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Mark this issue stale because no activity for 60 days |
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Close this issue because it's inactive since marked stale |
Hi,
I tried to tranfer 300 CKB token from Binance to Neuron Wallet but I on August 5th, but I still not receive anything?![
You will find enclosed all the detail from Binance mentioning that the transaction has been successfully executed.
Adresse de retrait : ckb1qzda0cr08m85hc8jlnfp3zer7xulejywt49kt2rr0vthywaa50xwsq0w7teyh77d48krwz2837wwejrppzw905cm588n0
ID de la transaction : 0x4178b1493b3884f237036f3162d8815105a66423b5ce2f5b4e4bb1b24f0cd86e
I need tour supoort,
Thanks in advance.
Regis fedrigo
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