The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center

[xokoe78]

Hi.

The Realtime API was working fine for weeks. But Now, every request from the server is responding with this message:

The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if the error persists. (Please include the session ID sess_AdZO6AXFD13jXJevRD7yY in your message.

What steps shall I take to fix this issue?

Best,
Adrien

[StillAyo]

Hi seeing this also. Did you get any response? @xokoe78

[mwager]

Having the same issue, came out of a sudden few days ago. OpenAI support told me I should open an issue here...

Any update here?

Error: "The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if the error persists. (Please include the session ID sess_AqwgN1iQ3ziPeczP90px1 in your message.)" 

Model: gpt-4o-mini-realtime-preview

Did you fix it @StillAyo @xokoe78 ? I pushed my app already in prod with this :D

[kwhinnery-openai]

Hey there! The best course of action if you're consistently seeing API errors is to reach out to support with any data (like your session ID):

https://help.openai.com/en/articles/6614161-how-can-i-contact-support