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It seems people are confused on keeping the threaded requests helpful to the authorities.
I got at least one authority being confused about several separate requests and I suspect the e-mail is not threaded so the authority would see them as a single thread.
Now in order to keep the information threaded under a request it seems we have to copy the initial request into any follow-ups clarifications etc. ?
The text was updated successfully, but these errors were encountered:
My understanding is email threading sometimes doesn't occur, however, if an authority replies with a specific subject that subject is generally moved across.
I agree that threading could be useful, I wonder if this has been raised upstream yet.
It seems people are confused on keeping the threaded requests helpful to the authorities.
I got at least one authority being confused about several separate requests and I suspect the e-mail is not threaded so the authority would see them as a single thread.
Now in order to keep the information threaded under a request it seems we have to copy the initial request into any follow-ups clarifications etc. ?
The text was updated successfully, but these errors were encountered: