How to make it so agents can only see conversations assigned to them? (same inbox)

[obtusefriend]

Title is self-explanatory. Is it possible?
For context, I'm self-hosting Chatwoot with Typebot and made it so that conversations are assigned automatically to whomever the user wishes. I need to use just one inbox.
A guy I know said I could code out the "All" and "Unassigned" lists because Chatwoot is open source. Is that really possible? If yes, I'd need to do that only for normal agents and not admin agents, which still need to see all conversations.
Thanks for any help or lead, it'll help me a lot.

[laianeramos]

Yes, this version has this feature: https://github.com/sendingtk/chatwoot
But if the user search for the conversation on contacts he still can see @obtusefriend

[jcmatoskx]

It seems the chatwoot team is working on permissions and roles feature which should allow this to be setup.
There have been quite a few requests about this over the years, so hopefully it should be possible soon 🙏

#4216
https://github.com/orgs/chatwoot/discussions/8863
#4063

[sojan-official]

Confirming that this is being worked on at the moment

[RaphaMelnik]

Any new developments in permissions, where only the team agent can view conversations?

[jcmatoskx]

first iteration of permissions has been released on v3.13.0
https://github.com/orgs/chatwoot/discussions/10129#discussioncomment-11768580

Unfotunately it is blocked behind Enterprise / paid chatwoot plans

[RaphaMelnik]

I'm referring to when the conversation is assigned to a team, without being assigned to an agent on the team, it stays in the unassigned "box", but appears to all agents in "All Conversations" / Unassigned.
It should only appear to team agents.

[jcmatoskx]

I am not sure about that. AFAIK only by testing in a premium/enterprise chatwoot installation