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Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Amazon Pay balance (in case of Pay on Delivery orders).
Refund Timelines:
The refund time period for different modes of payments is provided below.
Available refund method
Refund Time-frame
FBA orders (After the return is received by Amazon)
Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)
Prepaid Orders
Amazon Pay Balance*
Up to 4 hours
Credit Card/ Debit Card
Up to 5 Working Days
Up to 5 Working Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account
Up to 5 Working Days
Pay on Delivery Orders
NEFT to Bank Account
Up to 5 Working Days
Up to 5 Working Days
Amazon Pay Balance*
Up to 4 hours
Paper Cheque
Up to 10 Working Days

*Amazon Pay balance is a sum of all balances associated with Amazon Gift Cards in your Amazon.in account. Amazon Gift Cards are issued by Pine labs Private Limited under the brand name of Qwikcilver and are subject to the Amazon Gift Card Terms and Conditions.
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
For Seller-Fulfilled orders:
For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
In any case where a refund is required, the seller(s) need to authorise that refund. Amazon.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.




Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).
 If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
To add your bank account through mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.
Paper cheque clearing
All cheque refunds will be in form of "at par" Deutsche Bank cheques. All Deutsche Bank cheques are cleared locally in the following cities:
Ahmedabad
Delhi
Ludhiana
Pune
Aurangabad
Gurgaon
Moradabad
Salem
Bangalore
Kolhapur
Mumbai
Surat
Chennai
Kolkata
Noida
Vellore

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Amazon will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.
Shipping Cost Refunds
For Fulfilled by Amazon and Prime Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.







Check Status of Your Refund
Note: Return/Refund status will only be visible on orders for which you have initiated a return.
To check the status of your refund:
Go to Your Orders
For desktop: Next to the relevant order, select View Return/Refund Status.
For mobile: Tap the order you have initiated return and select View Return/Refund Status.
You will be directed to the Refund tracker where you can see the latest updates regarding your returned item.
You can also check the status of your refund by going to Your Orders and selecting View order details next to the relevant order. The refund status is displayed at the bottom of the Order Summary.
Note: There might be instances where you have cancelled the order before delivery or rejected an order at the time of delivery or an order has been cancelled by Amazon. If you have already paid for it, a refund will be initiated to your original payment method by Amazon within 24 hours and processed as per the timelines mentioned below. You will be notified about your refund status through email. To check the status of refund on cancelled/rejected/undelivered orders, go to Amazon Pay and click on Refunds in Your Transactions.
The default refund time period for different payment methods will be followed

Note:
Please note that the refund is initiated by Amazon only once the item is picked up and reaches our Fulfilment Center. Please read our Returns Policy for more details.
If you haven’t received your refund within the time frames mentioned above, please reach out to your bank with RRN (Refund Reference Number) displayed in the Refunds section in the Transactions history.


Damaged, Defective or Wrong Product - FAQ


All our products go through intense quality check before they are shipped. However, in rare instances a product may get damaged during transit. If you have received a damaged, defective, or wrong product, you can return the eligible products from Your Orders.
1. What qualifies as damaged/ defective/ wrong products?
Product is not in working condition or has visible cut, crush, tear, broken parts, dents or scratches.
Product seal is broken and/or there is a leakage.
Product arrived with parts or accessories missing.
Product arrived in a different size or color than what was ordered.
Item does not match product description.
Entire product missing, but box is not tampered.
Shipping box is damaged or tampered.
Products is expired.
2. What to do if you receive a damaged, defective or wrong product?
If you are not happy with the product quality, you can return or replace the product. Please Note:
You can return any item that is eligible for return and its return window has not expired. Visit Returns Policy to Learn more.
Replacement or exchange of products is based on availability of products.
There are different processes of return and replacement for products fulfilled by Amazon and products fulfilled by third-party (Marketplace) sellers.
Check the product detail page to know about the seller of the product. Visit Return/Replacement FAQs to learn more
3. How to return a damaged, wrong product?
Go to Online Returns Center and follow the on-screen instructions. Visit How to schedule a Return to learn more
Item will be picked up as per scheduled pickup date and time, which will be communicated via email and visible in Your Orders.
If your address is covered by our courier partners, we’ll schedule a pick up for the package. If your address is not covered by our courier partners, you will need to return the item using any courier. Visit Return Pick-up and Self-Ship Guidelines to learn more.
4. How to return a third-party seller product?
Go to Your Orders.
Choose an item that you want to return or replace.
Select Contact seller. You will be directed to the Seller Messaging Assistant.
Select the appropriate option and start the conversation.
If a seller fails to address your query in three business days, the Amazon A-to-z Guarantee is available to you.
Note:
The following items and situations aren't covered under the Amazon A-to-z Guarantee:
Digital merchandise
Credit card payments where the issuing bank has initiated a chargeback
5. How will the refunded money be credited?
Refund timeline will depend upon the mode of refund chosen by you. You can choose to receive the refund in your Amazon Pay Balance, original payment method or to your bank account.
If you had chosen “Pay on delivery ” while placing an order, you can choose refund to Amazon Pay Balance or Original payment method.
For Amazon pay balance, refund will be credited to your Amazon Pay-Balance Account.
For bank account refunds, please ensure that you add your bank account details where you wish to receive the refund. The refund should be processed via NEFT/IMPS and credited to your bank account by 5 business days from the date of refund initiation.
To add your bank account through website,
Go to Your Orders
Click on the order you want to return
Select Return or Replacement items option
Select 'Refund to your bank account'
Select 'Choose a bank account'
Select 'Add a new bank account', and enter your bank account details
The default refund time period for different payment methods will be followed


6. What is the time window for initiating a replacement?
The time window for initiating a replacement is same as return window for that product category. For example, if the product has a return window of 30 days, a replacement will also have to be initiated within the same period of 30 days. Visit Replacement Policy to learn more.
7. How to replace a damaged product?
Go to Your Orders.
Select the product you want to replace.
Click on Return/ Replace items.
Choose a reason to replace.
Continue and proceed as per on-screen instructions.
Note - Replacement will not be possible if the item you selected is out of stock. In such cases you can return the product and a refund will generated.
8. What to do if renewed products are damaged?
If you have received a damaged renewed product, you can initiate a return or replacement through the Orders page. You will be required to upload all sided images of the product received. Make sure the images are clicked with the product placed at least 8 inches from the camera. Along with the images, ensure to provide the invoice details. To know more about renewed products, click here.
Note:
Some products not eligible for return. Check the Returns policy for more details.
Returning items with personal data: If you're returning a mobile phone, camera, or any other storage device, remember to remove any passwords and any personal data contained in it before returning it. Don't send personal accessories not originally included with the item when purchased, for example, cases or external memory cards purchased separately.
Find a Missing Package that Shows as Delivered
Sometimes you may see your package marked as "delivered" before you receive it. It might be due to the delivery status being updated in advance while your order is on the way. 
If your order consisted of a single item and is not delivered:
Verify the shipping address in Your Orders by selecting the relevant order. Click Track package and click See all updates for tracking progress details.
Check theMessage Center to see if the package was accepted by someone else.
Wait up to 24 hours. Sometimes, the delivery agents accidentally scan the package as 'delivered', while it's still in transit.
If your order was sold and shipped by a third-party seller, contact the seller directly. See Contact a Third-Party Seller for steps to contact a seller.
You may contact the Courier Partner to talk to the delivery agent or for more information about the location of your package. Go to Your Orders and click on the relevant order and click Track package to find out details of your courier partner.
Keep your tracking number or delivery confirmation number ready. To find the tracking ID, click on the relevant order in Your Orders and scroll down to locate the Tracking ID.
Note:
Delivery windows vary by courier and location.
If your package was marked as delivered and you have not received the package, contact us within 7 days of the order being marked as delivered.
If your order consisted of multiple items and only few were delivered to you, it's possible that the other items in your order were dispatched in another shipment.
Useful sections
Track Your Order
Cancel items and orders
Return and Replacement - FAQ
Damaged Defective or Wrong Product - FAQ
Check the Status of Your Refund
Undeliverable Packages
Shipment is Late
About Refunds
To check the status of your refund, click on the relevant order and select View Return/Refund Status.

Refund Timelines
A refund request will be initiated for your order when the returned package is received by Amazon. Refer to the table below for refund timelines after Amazon has initiated the refund request.




Refund method
Refund Time-frame
 FBA orders
Seller-Fulfilled orders
Prepaid Orders
Amazon Pay Balance
Up to 4 hours
Credit/Debit Card
Up to 5 Working Days
Up to 5 Working Days
Net Banking (Credited to Bank Account)
UPI Linked Bank Account
Up to 5 Working Days
Pay on Delivery Orders
NEFT to Bank Account
Up to 5 Working Days
Up to 5 Working Days
Amazon Pay Balance
Up to 4 hours
Paper Cheque
Up to 10 Working Days



Note:
Refund up to 5 working days indicates that you must wait until the end of the 5th working day for a refund update. Working days exclude bank holidays.
Refund will be processed to the original payment method used on the order or to your Amazon Pay account, based on your preference.
If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please check your latest bank account statement to confirm the refund, it would be visible in the 'Unbilled Transactions' section in your credit card statement. If you do not see the 'Unbilled Transactions' section in your credit card statement please contact your card provider for the refund confirmation.
Make sure to add/update the correct bank account details in your account for refunds to be successfully processed.
To add your bank account through website,
Go to Your Orders
Click on the order you want to return
Select Return or Replacement items option
Select ‘Refund to your bank account’
Select ‘Choose a bank account’
Select ‘Add a new bank account’, and enter your bank account details
• Any refund for a purchase made with one of our sellers needs to be initiated by the seller directly. The terms and conditions on refunds may vary from seller to seller. Additionally, to access the Buyer-Seller Messaging Service, log into your Amazon.in account and go to Message Center. This service ensures that emails are filtered for spam and phishing attempts. We'll also keep a copy of all correspondence, which can be used to support any A-to-z Guarantee Claims you submit. If an email you send to the seller bounces, the seller can still view it in the Seller Communication Center. Sellers usually respond to your emails within two days.
• All seller fulfilled orders are covered by our A-to-Z Guarantee. Our Guarantee offers reimbursement and protection for instances when a seller is unable to resolve a missing or incorrect order. You can read the Guarantee terms on our Help pages: http://www.amazon.in/guarantee
Amazon Pay Later Refunds
If you have returned an order and not paid even a single installment for the product, then on returning, we will credit your Amazon Pay Later limit with the total order value.
If you've already made a payment, we will credit the amount back to your bank account, along with reinstating your credit limit.
For more information on Amazon Pay later, click here.
Refunds related to products purchased with EMI plans
If you've paid an EMI, the amount paid as EMI will be refunded to your credit card and the loan will be cancelled. For more information on EMI page, click here.
Note:
If you have used Bajaj Finserv (BFL Card): Contact Bajaj Finserv for details for EMI closure. You can also write to BFL on wecare@bajajfinserv.in
If you have used your credit card: Contact the card issuing bank for details on EMI closure. Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI.


How to schedule a Return


To schedule a return for an eligible order, go to Your Orders under your profile


How to return an item you have ordered
On Amazon Shopping App:
On Amazon.in website on Desktop :
Select Orders in the app Menu.
Select the completed order that you need to create a return for.
Scroll down to reach the section Need help with your item.
Select Return item. Please note: Some items cannot be returned or replaced so you will not find the option in the order details. To know more about our returns policy, select here.
Enter the Reason for return and Tell us more. You can also add more items to the same return.
Select Continue.
Choose the refund mechanism under How can we make it right. Continue.
Choose the pickup address date and time. That’s it, your return pickup is scheduled.
Select Returns & Orders on the top menu bar.
Scroll to select the item that you want to return.
Select Return and enter the Reason for return and Tell us more.
Select Continue.
Choose the refund mechanism under How can we make it right. Select continue.
Choose the pickup address date and time. That’s it, your return is scheduled. Select confirm.



Note: In case you're trying to return a smartphone, then you'll be prompted to install a diagnostic app to validate the defect. Based on the outcome of the app troubleshooting, we will provide the next course of action.
Frequently Asked Questions for Amazon Shopping App:
1. My item is not eligible for return pick-up option.
For these orders, you may be requested to return the item on your own. To know more about Return pick up and Self ship, check here.
2. My item is sold by a third-party seller.
You will have to raise a return request with the seller. The item will be eligible for return only when the seller approves. To contact a marketplace seller, select here.
Frequently Asked Questions for Amazon.in website on Desktop:
1. Do I need to print any return documentation?
No, you do not.
2. My return item has reached Amazon.
A refund request will be initiated for your order when the returned package is received by Amazon.
To check the status of your refund, select the relevant order and select View Return/Refund Status.
3. My return item is a Pay on Delivery order.
You can choose a refund to Amazon Pay balance or through NEFT to Bank Account. For NEFT to Bank Account, you'll need to add a bank account for refund.
4. My return item is an electronic device. What should I do?
If your return electronic device stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not responsible for any misuse or usage of such information.


Return Pick-up Issues
To view the status of your return pick-up request, go to Online Returns Center
A return pick-up can fail due to any of the following reasons:
Customer not available during pick-up slot: In case you were not available, Delivery Agents will try up to three attempts to reschedule pick-up after calling and confirming with you. After three failed attempts, the pick-up will be cancelled.
Product verification failed: Delivery Agent will check the product during pick-up. If the verification fails, because the product is not in its original state (has been used, missing price tags etc.,) the delivery agent may cancel the pick-up.
Return pickup cancelled by Amazon: At times the pick-up may get cancelled or cannot be attempted due to operational reasons.
If your return pick-up has failed - you can follow below steps to start a new return pick-up request.
Note - Before you place a new request, please ensure: The product is in original condition (with MRP/price tag intact) and you are available during the pick-up slot.
Go to Online Returns Center.
Select the item that you have scheduled for return.
If the return request was approved, select View Return/Refund Status.
Select Manage Return. Note: After you select "Manage Return" you’ll have options to reschedule your pickup, make changes to your return or choose to no longer return the product.
On the following page, select Cancel Return.
Once the active return request is cancelled, you can create a new pick-up request in Online Returns Centre. To schedule a return, visit How to Schedule a Return help page.
Note - If your order was not eligible for return pick-up and you have already shipped your item to be returned (using Self-Ship option), you will not be able to cancel your return.
Return Pick-up and Self-Ship Guidelines
Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions.
Products can only be returned within their return window. Refer to Amazon.in Returns Policy to learn more about return window
In case pick-up is not available, self-ship option will be automatically selected. Read the section below on Self-Ship Guidelines for more details.
A refund will be issued to your original payment method, in accordance with Amazon.in refund policy.
To ensure a successful Return Pick-up:
Return the item and all accessories in original condition with brand/manufacturer box
Keep the MRP tag intact
Return the user manual, warranty card and all other documents provided with the item
Select the graphic to go to the Returns Centre
Please refer to the following points before raising a return pickup.
Return Pick-up will be attempted by agents between 7AM to 10PM on the scheduled date.
If in case pick-up is not completed on the scheduled day, it’ll be attempted again on the next day
Certain couriers might require a return label which can be generated in the Returns Centre.
A return will not be processed if the pick-up is cancelled due to missing or damaged item or its accessories (caused while in your possession).
Amazon cannot reschedule pick-up for a Third-party (Marketplace) seller. However, the third-party seller usually will fulfil the return pick-up within the 10 days window. Refer to Contact a Marketplace Seller Help page to contact a Third-party seller
Return cannot be picked from a new pick-up address different from the city to which the product was delivered.
If you have received a damaged, defective or wrong product, refer to the Damaged, Defective or Wrong Product FAQs for further guidance.
If you face any issues while raising a return pick-up request, refer to Return Pick-up Issues Help page for guidance and next steps.
Self-Ship Guidelines
In case return pick-up is not available, you can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.
A copy of invoice highlighting the items being returned (place it inside the return package);
Declaration of item details, value and return reason (paste on the return package); and
A return label with Amazon tracking barcode (paste on the return package).
Note:
1. If you do not have a printer, you can also hand-write the declaration and return address (generated in the Returns Centre) and use the original invoice or a copy, highlighting the items being returned.
2. Return shipping charges will be refunded in accordance with Amazon.in refund policy.


Amazon.in Returns Policy
Most items purchased from sellers listed on Amazon.in are returnable within the return        window, except those that are explicitly identified as not returnable.
     
For the products that are returned by the customer, the refund is issued to the original        payment method (in case of pre-paid transactions) or to the bank account / as Amazon        Pay balance (in case of Pay on Delivery orders), the details for making such refund        and the timelines are detailed in the refund policy available here.
   General Returns Policy
     
 Applicable products are returnable within the applicable return window if you've            received them in a condition that is physically damaged, has missing parts or accessories,            defective or different from their description on the product detail page on Amazon.in.
        If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner,            Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician            visit to your location. This visit is scheduled by placing an order with Amazon through            Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions,            a resolution will be provided based on the technician's evaluation report.
       Return will be processed only if:            
it is determined that the product was not damaged while in your possession;
             the product is not different from what was shipped to you;
             the product is returned in original condition (with brand’s/manufacturer's box, MRP                  tag intact, user manual, warranty card and all the accessories therein).
         
        If you wish to return an electronic device that stores any personal information,            please ensure that you have removed all such personal information from the device            prior to returning. Amazon shall not be liable in any manner for any misuse or usage            of such information.
        Products may not be eligible for return in some cases, including cases of buyer's            remorse such as incorrect model or color of product ordered or incorrect product ordered.
        Products marked as "non-returnable" on the product detail page cannot be returned.            However, in an unlikely event of damaged, defective or wrong item delivered to you,            we will provide a full refund or replacement, as applicable. We may contact you to            ascertain the damage or defect in the product prior to issuing refund/replacement.            We reserve the right to pick up the product to ascertain the damage or defect in the            product prior to issuing refund/replacement.
       No additional information is required to return an eligible order unless otherwise            noted in the category specific policy. 
       Products may be eligible for replacement only if the same seller has the exact same            item in stock. 
       If the replacement request is placed and the seller does not have the exact same product            in stock, a refund would be issued to you. 
        Products purchased by international customers are not eligible for returns. However,            orders made by international customers are eligible for refunds and customers will            have to contact customer service within 5 business days from delivery date or estimated            delivery date to claim refunds.
       To know about the Return window for Amazon Business orders, please visit here.
        In the event customers are found to misuse the return policy by excessively returning,            or cancelling or not accepting the orders placed, Amazon reserves the right to warn            and/or suspend and/or block and/or terminate such customer accounts, as necessary.
     
       
Note: If you've received a non-returnable product in a damaged/defective condition, you          can contact us within 5 days from the delivery of the product.
       
Note: All product categories are non-returnable for International Customers for Export Orders.
       
   
Categories with associated return window and exceptions, if any:
   
Amazon Digital Devices
                                                             
Category
Return Policy
 Echo & Alexa, Fire TV Stick, Kindle E-Readers and Amazon Accessories for these devices            
 7 Days Replacement only
             
 For warranty related information, please check Amazon Device Replacement Policies.
Kindle Books 
7 Days Refund for accidental orders only
             
 Kindle books are eligible for a refund for accidental book orders within seven days                of purchase by following the steps here.

   
Alexa Paid Skills and In-Skill Purchases
     
       
                                                                 
Category
Return Policy
 Paid Skills
3 days refund only
               
Paid skills are eligible for a full refund within 3 days of purchase by contacting                  Amazon customer support here.
 In-Skill Purchases 
One-Time Purchases and Consumables
               
This item is non-returnable due to its consumable (digital) nature.
               
Subscriptions
               
In-skill subscription purchases are eligible for a full refund within 3 days of purchase                  by contacting Amazon customer support here.

       
   
 Movies, Music & Video Games
                                                                                                                               
Category
Return Policy
Movies & TV Shows, Music
Non-returnable              
This item is non-returnable due to consumable (digital) nature of the product.
             
However, in the unlikely event of damaged, defective or different/wrong item delivered                to you, we will provide a full refund or free replacement as applicable.
             
 We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement
Musical Instruments
7 Days Replacement only
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different/wrong item delivered to you.
             
Please keep the item in its original condition, with brand outer box, user manual,                warranty cards, and original accessories in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.
             
Non Returnable- For all Wind Instruments (Harmonicas & Flutes) 
             
This item is non-returnable due to hygiene/health and personal care/wellness nature                of the product.
             
However, in the unlikely event of damaged, defective or different/wrong item delivered                to you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
Video Games (Games)
 Non-returnable
             
This item is non-returnable due to consumable (digital) nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
Video Games (Accessories)
7 Days Replacement only
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with outer box or case, accessories,                CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer                packaging for a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.
             
Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible                for returns.
Gaming Consoles
7 Days Replacement only
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with outer box or case, accessories,                CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer                packaging for a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.

   
Books
                                                             
Category
Return Policy
Books 
10 day replacement only
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with outer box or case, accessories,                CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer                packaging for a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.
             
Note: Books are non-returnable for International Customers for Export Orders.
Used Books
10 day replacement only

   
Mobiles, Computers
                                                                                                                                                                                                 
Category
Return Policy
Mobiles (new and Renewed)
7 Days Replacement 
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of defective or different/wrong item delivered to you.
             
In the rare event that you receive a damaged device, please create a replacement request                within 48 hours of order delivery. Raising a replacement request any time after 48                hours of order delivery will result in your replacement request being rejected.
             
For device-related issues in:                
Apple iPhones: please contact Apple Customer Service
                  For Android smartphones, our Returns Centre will prompt you to download the Blancco                      app to diagnose issues with a defective smartphone.
               
             
We'll provide a resolution on the basis of the Blancco app diagnostic results. In                certain cases, we may also facilitate scheduling a technician visit to your location.                On the basis of the technician's evaluation report, we will provide resolution. Please                keep the item in its original condition, with original accessories like chargers,                headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging                for for a successful return pick-up.
Mobile Accessories (new and Renewed)
10 Days Replacement/Returnable
             
This item is eligible for free replacement/refund, within 7 days of delivery, in an                unlikely event of damaged, defective or different/wrong item delivered to you.
             
Please keep the item in its original condition, with MRP tags attached, user manual,                warranty cards, and original accessories in manufacturer packaging. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.
             
7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished),                Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified                refurbished). 
             
 For all device-related issues in:
             
Apple Airpods: please contact Apple Customer Service
             
Non-Returnable: Screen guards, screen protectors and tempered glasses
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
Tablets (new and Renewed), Work Space and Gadget Accessories
7 Days Replacement
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, CDs and original accessories in manufacturer packaging                for a successful return pick-up.
             
For all device-related issues in:
             
Apple iPads, Pencils and watches: please contact Apple Customer Service
             
For few products, we may facilitate scheduling a technician visit to your location.                On the basis of the technician's evaluation report, we will provide resolution.
Laptops (new and Renewed), Printers 
 7 Days Replacement 
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, CDs and original accessories in manufacturer packaging                for a successful return pick-up.
             
For all device-related issues in:
             
Apple Macbooks: please contact Apple Customer Service
             
For few products, we may facilitate scheduling a technician visit to your location.                On the basis of the technician's evaluation report, we will provide resolution.
 Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer              Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV              cards, Computing Components (new and certified refurbished) and Ink
7 Days Replacement
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, CDs and original accessories in manufacturer packaging                for a successful return pick-up.
             
For all device-related issues in:
             
Apple iMac and Mac mini: please contact Apple Customer Service
             
For few products, we may facilitate scheduling a technician visit to your location.                On the basis of the technician's evaluation report, we will provide resolution.
             
Non-Returnable:Select items labelled as non-returnable on the product detail page are not eligible                for returns.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
 Office & Stationery Supplies (new and Renewed)
7 Days Replacement
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards and original accessories in manufacturer packaging for                a successful return pick-up.
             
Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible                for returns.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
 Networking Devices (new and Renewed)
7 Days Replacement only
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                a replacement
Software 
Non Returnable
             
This item is non-returnable due to consumable (software keys/code) nature of the product
             
However, in the unlikely evet of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior issuing refund / replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
             
For software-related technical or installation issues, please contact the brand directly.

   
TV, Appliances, Electronics
                                                             
Category
Return Policy
 Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner,              Refrigerator, Washing Machine, Dishwasher, Microwave 
10 Days Replacement
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different/wrong item delivered to you.
             
Please keep the item in its original condition, with user manual, warranty cards,                and original accessories in manufacturer packaging for a successful return pick-up.
             
If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or                Microwave, we may facilitate scheduling a technician visit to your location. On the                basis of the technician's evaluation report, we will provide resolution.
 Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers &              Home Theaters, Headphones
7 Days Replacement only
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, user manual,                warranty cards, and original accessories in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.

   
Home
                                                                                                                               
Category
Return Policy
Home (new and Renewed)
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 10 days of delivery for full refund.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Wax candles, Wall stickers
Non Returnable 
             
This item is non-returnable due to consumable nature of the product.
             
 However, in the unlikely event of damaged, defective or different item delivered                to you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
Furniture
10 Days Replacement
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different/wrong item delivered to you.
             
Please keep the item in its original condition, with user manual, warranty cards,                and original accessories in manufacturer packaging for a successful return pick-up.
             
If you report an issue , we may facilitate scheduling a technician visit to your location.                On the basis of the technician's evaluation report, we will provide resolution.
 Pet - Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium              Supplies such as Pumps, Filters and Lights
30 Days Returnable
             
This item is eligible for free replacement, within 30 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 30 days of delivery for full refund.
             
Please keep the item in its original condition, with outer box or case, user manual,                warranty cards, and other accompaniments in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies              and Pet Grooming Aids
Non Returnable
             
This item is non-returnable due to hygiene and consumable nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.

   
Home Improvement
     
       
                                                                                           
Category
Return Policy
 All home improvement supplies (drilling machines & accessories), Mopping supplies,                Ladders (step & telescopic), fasteners & hooks etc
10 Days Returnable
               
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                  event of damaged, defective or different item delivered to you.
               
You can also return the product within 10 days of delivery for full refund. Please                  keep the item in its original condition, with brand outer box, MRP tags attached,                  user manual, warranty cards, and original accessories in manufacturer packaging for                  a successful return pick-up.
               
We may contact you to ascertain the damage or defect in the product prior to issuing                  refund/replacement.
 All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes,                wallpapers, wall paintings etc.)
Non Returnable
               
This item is non-returnable due to consumable nature of the product.
               
However, in the unlikely event of damaged, defective or different item delivered to                  you, we will provide a full refund or free replacement as applicable. We may contact                  you to ascertain the damage or defect in the product prior to issuing refund/replacement.
               
We reserve the right to pick up the product to ascertain the damage or defect in the                  product prior to issuing refund/replacement.
 All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.),                Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths                & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord                & power management etc.
  10 Days Replacement only
               
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                  event of damaged, defective or different item delivered to you.
               
Please keep the item in its original condition, with brand outer box, MRP tags attached,                  user manual, warranty cards, and original accessories in manufacturer packaging for                  a successful return pick-up.
               
We may contact you to ascertain the damage or defect in the product prior to issuing                  replacement.

       
   
Kitchen
     
       
                                                                                           
Category
Return Policy
Kitchen (new & Renewed)
10 Days Returnable 
               
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                  event of damaged, defective or different item delivered to you. You can also return                  the product within 10 days of delivery for full refund.
               
Please keep the item in its original condition, with brand outer box, MRP tags attached,                  user manual, warranty cards, and original accessories in manufacturer packaging for                  a successful return pick-up.
               
We may contact you to ascertain the damage or defect in the product prior to issuing                  refund/replacement.
 All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors,                Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances                (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)
10 Days Replacement
               
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                  event of damaged, defective or different item delivered to you.
               
Please keep the item in its original condition, with brand outer box, MRP tags attached,                  user manual, warranty cards, and original accessories in manufacturer packaging for                  a successful return pick-up.
               
We may contact you to ascertain the damage or defect in the product prior to issuing                  replacement.
Extended Warranty cards/vouchers/AMCs etc. 
Non-returnable
               
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
               
However, in the unlikely event of damaged, defective or different item delivered to                  you, we will provide a full refund or free replacement as applicable.
               
 We may contact you to ascertain the damage or defect in the product prior to issuing                  refund/replacement. We reserve the right to pick up the product to ascertain the damage                  or defect in the product prior to issuing refund/replacement.

       
   
Toys and Baby Products
                                                                                   
Category
Return Policy
Toys (new and Renewed)
10 Day Replacement only
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with outer box or case, user manual,                warranty cards, and other accompaniments in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners,              Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care;              Baby Hair & Skin Care Products
Non Returnable
             
This item is non-returnable due to hygiene/health and personal care/wellness/consumable                nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
 Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel,              Diaper Bags; Baby Furnitures, Nursery Decor
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
You can also return the product within 10 days of delivery for full refund. Please                keep the item in its original condition, with outer box or case, user manual, warranty                cards, and other accompaniments in manufacturer packaging for a successful return                pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.

   
Sports, Fitness, and Outdoors
                                                                                                                                                     
Category
Return Policy
Sports, Fitness and Outdoors (new and Renewed)
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 10 days of delivery for full refund.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms,              Activity Trackers, Ellipticals, Camping furniture, Bicycles
10 Days Replacement
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                replacement.
 All inner apparel, socks, gym supporters, guards, swimsuits
Non Returnable
             
This item is non-returnable due to hygiene/health and personal care/wellness nature                of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
 Subscription packs, gym vouchers etc.
 Non Returnable
             
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
 We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
Garden & Outdoors
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 10 days of delivery for full refund.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Fertilizers, Seeds, Live Plants
Non Returnable 
             
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. 
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.

   
Beauty, Health, and Groceries
                                                                                                                                                                                                                       
Category
Return Policy
Beauty 
Non Returnable
             
This item is non-returnable due to hygiene and personal care nature of the product. 
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
Sports Nutrition (Whey Protein Powders and related Diet Supplements), 
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 10 days of delivery for full refund.
             
Please keep the item in its original condition, with outer box or case, user manual,                warranty cards, and other accompaniments in manufacturer packaging for a successful                return pick-up. We may contact you to ascertain the damage or defect in the product                prior to issuing refund/replacement.
 Mobility and Disability Aids, Joint Supports, Wheelchairs etc.
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you. You can also return                the product within 10 days of delivery for full refund.
             
Please keep the item in its original condition, with outer box or case, user manual,                warranty cards, and other accompaniments in manufacturer packaging for a successful                return pick-up. We may contact you to ascertain the damage or defect in the product                prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household                Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays,                Gels) etc.
             
Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene                (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's                Shaving - Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care - Beard Oil,                Beard Serum etc.; Women's Hair Removal - Wax Strips, Creams, Razors etc)
             
Family Nutrition: (Infant Baby Food, Toddlers' and Kids' Health Drinks)
             
Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)
             
Contact Lenses and Related Products
             
Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements,                Medical Supplies, Adult Diapers
Non Returnable
             
This item is non-returnable due to hygiene and consumable nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
 Medicines
Non Returnable
             
This item is non-returnable due to hygiene and consumable nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
             
In the event your order is rejected, a refund will be issued per Amazon.in Refund Policy.
 Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care,              Nail care, Medical equipment
7 Days Returnable
             
This item is eligible for free replacement, within 7 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
Please keep the item in its original condition, with outer box or case, user manual,                warranty cards, and other accompaniments in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Personal Care Appliances: Oral Care Products and Appliances
Non Returnable
             
 This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. 
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
Grocery & Gourmet
Non Returnable 
             
This item is non-returnable due to consumable nature of the product. 
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
 Amazon Pantry
Non Returnable 
             
This item is non-returnable due to consumable/hygiene/wellness nature of the product.              
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.

   
Clothing and Accessories
                                                             
Category
Return Policy
 Clothing, shoes and Accessories
10 Day Free Returns & Exchange
             
This item is eligible for return within 10 days of delivery. You can exchange this                item for a different size/color or return for a full refund.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                warranty cards, and original accessories in manufacturer packaging for a successful                refund/replacement.
 Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery
Non-Returnable
             
(Bras are returnable)
             
Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions.                However, in the unlikely event of a damaged, defective or different item delivered                to you, we will provide full refund or replacement if available. We may contact you                to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.

   
Jewellery, Watches, and Eyewear
                                                                                   
Category
Return Policy
 Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog              / Digital Watches (new and certified refurbished)
10 Days Replacement/Refund
             
This item is eligible for return within 10 days of delivery. You can avail replacement,                in an unlikely event of damaged, defective or different item delivered to you. You                can also return the product for a full refund.
             
Please keep the item in its original condition, with brand outer box, MRP tags attached,                warranty cards, and original accessories in manufacturer packaging for a successful                return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Smartwatches/ Activity Tracker (new and certified refurbished)
7 Days Replacement
             
In the unlikely event that you received a damaged or defective or a different from                ordered product, you can avail free replacement of the product.
             
If you want to replace this item, please keep the item in its original condition with                price tags intact, user manuals, warranty cards, original accessories and in the original                manufacturer's box/packaging. Failure may make the item ineligible for replacement.
 Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars              / Silver Chips / Silver Bullion / Rakhi
Non-Returnable

   
Handbags and Luggage
                                                             
Category
Return Policy
Backpacks 
30 Days Replacement/Refund 
             
This item is eligible for return within 30 days of delivery. You can avail replacement,                in an unlikely event of damaged, defective or different item delivered to you. You                can also return the product for a full refund.
             
Any luggage products with locks must be returned unlocked. Please keep the item in                its original condition, with brand outer box, MRP tags attached, warranty cards, and                original accessories in manufacturer packaging for a successful return pick-up. We                may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
10 Days Replacement/Refund 
             
This item is eligible for return within 10 days of delivery. You can avail replacement,                in an unlikely event of damaged, defective or different item delivered to you. You                can also return the product for a full refund.
             
Any luggage products with locks must be returned unlocked. Please keep the item in                its original condition, with brand outer box, MRP tags attached, warranty cards, and                original accessories in manufacturer packaging for a successful return pick-up. We                may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.

   
Car, Motorbike, and Industrial
                                                                                                                               
Category
Return Policy
 Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective              Gear, Vehicle Electronics (new and Renewed)
10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
You can also return the product within 10 days of delivery for full refund. Please                keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Car Tires, Car Care, Chemicals & Fluids, Engine Oils
Non Returnable 
             
This item is non-returnable due to consumable nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.
 Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products,              Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware,              Industrial Power & Hand Tools (new and certified refurbished)
  10 Days Returnable
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
You can also return the product within 10 days of delivery for full refund. Please                keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.
 Occupational Health & Safety Products (masks, gloves, safety glasses etc.)
Non Returnable
             
This item is non-returnable due to hygiene/health and personal care/wellness nature                of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.
 Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service              Equipment & Supplies, airflow & air quality meters etc.
  10 Days Replacement
             
This item is eligible for free replacement, within 10 days of delivery, in an unlikely                event of damaged, defective or different item delivered to you.
             
You can also return the product within 10 days of delivery for full refund. Please                keep the item in its original condition, with brand outer box, MRP tags attached,                user manual, warranty cards, and original accessories in manufacturer packaging for                a successful return pick-up.
             
We may contact you to ascertain the damage or defect in the product prior to issuing                refund/replacement.

   
 Lead-acid Batteries
                                       
Category
Return Policy
Lead-acid Batteries 
  Non-Returnable
             
This item is non-returnable due to consumable nature of the product.
             
However, in the unlikely event of damaged, defective or different item delivered to                you, we will provide a full refund or free replacement as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund/replacement.                We reserve the right to pick up the product to ascertain the damage or defect in the                product prior to issuing refund/replacement.

         
Inspect and Buy
                                       
Category
Return Policy
Products with ‘Inspect & Buy’ label
2 Days Refund only

   
Seller Fulfilled Items
     
Return policies that are exclusively Seller Fulfilled are listed below. For all other        categories, the return policies mentioned above apply.
                                       
Category
Return Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles
Sellers to be informed of the damage / defect within 10 days of delivery.

   
Customizable Products
                                       
Category
Return Policy
 Customizable Products
Non-returnable
             
This item is non-returnable due to customized nature of the product.
             
However, in the unlikely event of damaged, defective item or product with wrong customization                being delivered to you, we will provide a full refund as applicable. We may contact                you to ascertain the damage or defect in the product prior to issuing refund.
             
You may request for refund under A-to-z Guarantee claims for these items. For information                on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.

           
Amazon Bazaar
                                               
Category
Return Policy
All Products in Amazon Bazaar
Amazon Bazaar will have a uniform return window of 5-days from the date of delivery of the order across most of the categories. However, few products such as inner wear, lingerie, socks are non-returnable due to hygiene, health and personal care, wellness nature of the product. On Amazon Bazaar, there is no replacement or variant/size-related exchange that will be available to customers. Products marked as ‘Non-returnable’ on the detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund . We may contact you to ascertain the damage or defect in the product prior to issuing refund. Please note, we reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund. For more details, click here  

          

Amazon.in Replacement Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced at no extra cost through our Online Returns Centre provided the following conditions are met.
Which items are eligible for a Free Replacement?
Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.
What are the conditions for Free Replacement?
Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Item received is physically damaged;
Item received has missing parts or accessories;
Item received is different from their description on the product detail page on Amazon.in; or
Item received is defective/does not work properly.
Note:
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
If your item is "Seller-Fulfilled," A replacement can only be created if the product is available with the same seller. In case the product is not available with the same seller, please "Contact Seller" from "Your Orders" to request a refund.
Return a Gift
The Returns Center allows gift recipients to return items marked as a gift at the time of purchase
If you'd like to return a gift, visit Gift Returns on Amazon app / website
There are 2 ways in which you can return a gift:
Using order number.
Using a gift receipt (A gift receipt is a proof of purchase provided to the gift recipient).
To return a gift using Order number:
Go to the Gift Returns. If prompted, sign in to your Amazon account. If you don't have an account, you'll need to create one.
Enter the order number for the item you want to return.
Note: You can find your 17-digit order number or Order ID, for example, 123-1234567-1234567, on the packing slip that came with the item.
Select the item you want to return, choose a return reason, and select Continue. For certain items with replacement only policy (Smartphones, TV, Refrigerators, Washing machine, Laptops etc.), you can get a replacement after verification of the issue.
Choose how you'll return the item. A Return Confirmation with instructions about how to send the item back is displayed. In case of refund on return, we'll initiate the refund to the gift giver when we receive and process the return package. It typically takes five to ten business days for the return item to reach our fulfilment center.
To return a gift using a gift receipt:
Visit the website link on the gift receipt. The gift receipt needs to be shared by the gift giver. Check your email, chat or SMS to find out the link shared by the gift giver.
You will find the option to Return or replace the item once you open the link. Follow the instructions to complete your return.
Note:
Alternatively, gift recipients can return their items using gift receipts, shared by the gift giver.
For items eligible for refund as per return policy, you can return gift items for a refund only.
Before you return items on which you've saved personal information, erase this information completely. Amazon is not responsible for any use or misuse of such information.
If you're a gift recipient and can't return a gift through our Returns Center, contact us so we can assist you with the return.
Send a Gift Receipt
You can send a gift receipt to a gift recipient to allow them to return items
To send a gift receipt to a gift recipient, do one of the following:
While placing the order, select the This order contains a gift checkbox. (For items Fulfilled by Amazon and selected sellers)
Select Proceed to checkout.
Select Add Gift Options
Select This item is a gift andEmail a copy of your gift message upon delivery.
Enter the recipient's email address and select Save gift options.
Send a gift receipt for items not marked as a gift after checkout:
Go to Your orders.
Find the item and select Share gift receipt.
Select the link provided.
Now, you can send this link as gift receipt to the recipient ( for example through email, chat, SMS or any other). You can also download a PDF copy of the gift receipt on the website. However, you cannot download a PDF copy in the Amazon shopping app.
Note:
Recipients will be able to see the gift receipt, return options, and have the choice to digitally view their gift, once the order has been delivered.
You can only create gift receipts within the eligible return window for the item. If the option to create a gift receipt isn't available, the item isn't eligible for a return. See Return a Gift for more information regarding gift returns.
Amazon Bazaar
Amazon Bazaar is a new store on Amazon.in, offering a dedicated destination for fashion and home products at affordable prices.
You can find items from clothing, accessories, and jewelry to handbags, shoes, traditional and western wear, and a wide array of home goods including kitchenware, towels, bed linens, and décor items. Start shopping now on Amazon Bazaar! Available only on the Android Amazon shopping app.
Amazon Bazaar: Supported Payment Methods
The following payment methods are available for Amazon Bazaar orders:
Unified Payment Interface (UPI)
Amazon Pay Balance
Pay on delivery (where available)
How to find my UPI ID?
Using Amazon Pay UPI:
Step 1: Visit the Amazon Pay page on the Amazon.in mobile app by clicking here.
Step 2: Within ‘Your Amazon Pay UPI ID’ or ‘Linked accounts’ section, check the UPI ID.
Step 3: UPI ID will be in the format: 1234567890@xyz or registeredemailname@bankname.
Using Other UPI apps:
Step 1: Visit ‘Profile’ or ‘Account’ or other similar page in the UPI payments app.
Step 2: UPI ID will be in the format: 1234567890@xyz or registeredemailname@bankname
How to use UPI to make payment for my order?
Proceed to check-out the items in your shopping cart on Amazon app.
On the Select a payment method page, select ‘UPI’ and proceed.
Using Amazon Pay UPI: Within ‘Amazon Pay UPI’ tab, select your bank account linked with your Amazon Pay UPI ID. Enter your UPI PIN to complete the payment.
Using Other UPI apps: Within ‘Other ways’ tab, select your preferred UPI app and proceed. You will be redirected to the UPI app to complete your payment. You may also enter your UPI ID and tap on ‘verify’. You will be prompted to go to your UPI ID linked mobile app to complete the payment.


Once the payment is complete, you can see an order placement confirmation on your Amazon app.
For issues regarding UPI payment, click here.
How to use Amazon Pay Balance to make payment for my order?
Amazon Pay Balance is a digital payment solution using which you can make online transactions on Amazon.in and other partner websites & apps.
While placing your order, please select ‘Amazon Pay balance’ to complete your payment.
Learn more about adding and using your Amazon Pay balance here.
How to order using Pay on Delivery method?
Pay on Delivery (POD) orders can be paid using cash or via UPI or using SMS pay link.
If you want to pay using UPI, you can request the delivery associate to provide a UPI QR code for your order.
If you want to pay using SMS pay link:-
Please ask your delivery associate to send you a Pay Link via SMS.
Once you receive this link, you will be taken to a page where you can choose to pay via UPI.
Please note:
We have stopped accepting Rs. 2,000 currency notes for cash payment on POD orders. This is in accordance with the directions issued by the Reserve Bank of India on May 19, 2023.
POD is not available in some pin codes and for some products. To check if POD is available for your order, please visit the product details page.
If you're using POD as a payment method, you'll be asked to enter a one-time password to complete your order. This one-time password will be sent to the mobile number registered on your Amazon account.
You can learn more about payment methods here: UPI, Amazon Pay balance, Pay on delivery.
Facing payment issues? - Payments can sometimes fail or remain in a pending stage. If you are facing this issue, you have the option to revise your payment on Your Orders page. Learn more here.


Amazon Bazaar: Shipping Speeds and Charges


You can enjoy free delivery for all Amazon Bazaar orders! Amazon Bazaar orders are typically delivered in 5 to 7 days
You can track your orders through the Your Orders page. Please note:
Delivery cannot be expedited.
Prime benefits (such as faster delivery) are NOT applicable to Amazon Bazaar orders.
Shipping address cannot be modified after placing orders. To change shipping address, please cancel the order and place the order again with the correct shipping address. For information on order cancellation, go to How to Cancel An Order under Amazon Bazaar section.
Amazon Bazaar: How to schedule a return?


o return an item you have ordered, which is ‘Amazon Delivered’:
Tap on Orders in the app Menu.
Tap on Return item. Please note: Some items cannot be returned, so you will not find the option in the order details. To know more about our returns policy, click here.
Enter the Reason for return and Tell us more. You can also add more items to the same return Click on Continue.
Choose the refund mechanism under How can we make it right. Continue.
Choose the pickup address date and time.
For certain items, we may not provide a return pick-up option. For these orders, you may be requested to return the item on your own. To know more about Return pick up and Self ship, click here.
To return an item you have ordered, which is delivered by the Seller:
Tap on Orders in the app Menu.
Choose the product that you want to return.
Select ‘Contact seller’. You will be directed to the Seller Messaging Assistant.
Select the appropriate option and start the conversation.
If a seller fails to address your query in three business days, the Amazon A-to-z Guarantee is available to you.
To return an item fulfilled by a seller, you will have to raise a return request with the seller. The item will be eligible for return only when the seller approves. To contact a seller, click here


Amazon Bazaar: Damaged, defective or wrong product FAQs
What qualifies as damaged, defective, or wrong products?
Products has visible cut, crush, tear, broken parts, dents or scratches.
Product seal is broken and/or there is a leakage.
Product is not in working condition.
Product arrived with main parts missing.
Product arrived with missing accessories.
Product arrived in a different size than what was ordered.
Product arrived in a different color or material than what was ordered.
Item does not match product description.
Entire product missing from box is not tampered.
Shipping box is damaged or tampered.
Products that are expired.
If you have received a damaged, defective, or wrong product, you can return the eligible items through the Orders page
Amazon Bazaar: How to cancel an order?
You can cancel orders that are 'Amazon Delivered' which haven't entered the shipping process yet.
Tap on Orders in the app Menu.
Select the item you want to cancel and select request cancellation.
Provide reasons for cancellation (optional) and proceed.
In case you're still contacted for delivery, please refuse to accept it.
Note:
For orders shipped directly by the seller (i.e., they are not 'Amazon Delivered'), you can raise a cancellation request with the seller. Your order will be cancelled once the cancellation request is accepted by the seller. If the seller accepts the cancellation request and you're still contacted for delivery, please refuse to accept it.
If your order is combined with other active orders from your account and is shipped as a single shipment (common tracking number), then cancelling one order/item would result in cancellation of all the other orders/items combined in the shipmen
Amazon Bazaar: How to check the status of refund?
Note: Return/Refund status will only be visible on orders for which you have initiated a return.
To check the status of your refund:
Tap on Orders in the app Menu.
Tap the order you have initiated return and select View Return/Refund Status.
You will be directed to the Refund tracker where you can see the latest updates regarding your returned item.
You can also check the status of your refund by going to Your Orders and selecting View order details next to the relevant order. The refund status is displayed at the bottom of the Order Summary.
Note:
There might be instances where you have cancelled an order which is 'Amazon Delivered' before delivery or rejected such order at the time of delivery or an order has been cancelled by Amazon or the seller. If you have already paid for it, a refund will be initiated in 24 hours and processed as per the timelines mentioned here.
For orders shipped directly by the seller (i.e., they are not 'Amazon Delivered'), refund is processed once seller has accepted the cancellation request. To contact a seller, click here.
You will be notified about your refund status through email.
Amazon Bazaar: Returns Policy
Amazon Bazaar will have a uniform return window of 5-days from the date of delivery of the order across most of the categories. However, few products such as inner wear, lingerie, socks are non-returnable due to hygiene, health and personal care, wellness nature of the product.
Products marked as ‘Non-returnable’ on the detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund. We may contact you to ascertain the damage or defect in the product prior to issuing refund. Please note, we reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund.
For more details on damaged, defective, or wrong product, go to Amazon Bazaar: Damaged, defective or wrong product FAQs


Following is the category-wise return policy for products sold on Amazon Bazaar:
Category
Amazon Bazaar's return policy
Clothing, shoes and Accessories
5 days return/ No replacement or exchange
Fashion Jewellery, Eyewear
5 days return/ No replacement or exchange
Smartwatches, activity tracker
5 days return/ No replacement or exchange
Handbags, Travel Luggage, Wallets & Accessories
5 days return/ No replacement or exchange
Backpacks
5 days return/ No replacement or exchange
Watches
5 days return/ No replacement or exchange
All inner apparel, socks, swimsuits
Non-Returnable
Innerwear, Men's Vests, Women's Lingerie, socks
Non-Returnable
Home
5 days return/ No replacement or exchange
Home Improvement
5 days return/ No replacement or exchange
Kitchen
5 days return/ No replacement or exchange
Kitchen appliances
5 days return/ No replacement or exchange
Garden and outdoors
5 days return/ No replacement or exchange
Sports, Fitness and Outdoors (new and renewed)
5 days return/ No replacement or exchange



Amazon Bazaar: Refund Policy


Refund will be issued to the original payment method (for pre-paid orders) once your returned product reaches the seller. In case of ‘Pay on Delivery’ orders, you may choose to receive refund in your Amazon Pay Balance, or in your bank account via NEFT (you may have to add your bank account details to receive refund). To check the status of your refund, click on the relevant order and select View Return/Refund Status on Your Orders page.
Here are the refund timelines:
Refund timelines, after your returned order reaches the seller
Prepaid Orders
Amazon Pay Balance
Up to 4 hours
UPI Linked Bank Account
Up to 5 working days
Pay on Delivery Orders
NEFT to Bank Account
Up to 5 working days
Amazon Pay Balance
Up to 4 hours



Product TroubleShooting - Troubleshooting Issues with LED Televisions


TV Power Issues
1. What should I do if I am unable to turn ON my TV (no power)?
Refer below for possible solutions.
There could be a technical glitch. Try to reset your TV
Disconnect the power cord from the outlet, then press and hold the power button on the TV (not the remote), for at least 10 seconds.
Wait a few minutes and plug the TV back in and press the power button.


There could be a faulty wall outlet. Check the outlet and ensure the TV is receiving sufficient power and using a functioning wall outlet.
Test the outlet by plugging in another functional electronic device.
Avoid using a surge protector.
Plug in the TV to another outlet even if the original outlet is functioning with other devices.


The remote could be faulty. Check and replace the batteries in the remote, if required
Use the power button on the side of the TV to determine if the problem is caused by the remote.
Replace the batteries in the remote and check if you are able to turn on the TV.
Capacitors on the power supply boards could be failing. Call an authorized technician


2. What should I do if my TV turns OFF automatically?
Refer below for possible solutions:
The remote batteries could be low. Try replacing the remote batteries
Note:
Remotes can send conflicting infrared noise when the battery is low, which could result in your TV interpreting infrared noise from your remote as an "On/Off" command.
There could be an issue with devices connected. Check the connected devices.
Disconnect your TV from connected devices like set top box, gaming consoles or PCs.
Connect the devices back to the TV one by one.
Connect the devices back to the TV one by one.


The TV’s timer must be enabled. Check and disable the timer.
Press Menu on the remote to enter the settings screen.
Choose System > Time > Sleep Timer.
Check if there is a time range set.
If there is a time range set, scroll to Off and press OK on the remote.
Press the Exit button.
Note: Terms may vary according to manufacturer and model. Please refer to the user manual of your TV for specific settings.


3. What should I do if I cannot hear any audio from my TV or the volume is very low?
Refer below for possible solutions:
Volume of the TV could be low or is muted. Check and increase the volume of the TV.
Connected device's volume could be low. Check the volume of the input device.
Audio/Video (A/V) cables may not be connected to the correct ports
Check if the set top box, laptop or PC is connected using an Audio/Video (A/V) cable connection.
Make sure the A/V cables are securely connected to the appropriate video input on the TV.


Headphones could be connected to the TV. Check and disconnect headphone, if connected.
Analogue broadcasts need to be tuned. Tune the TV.
Perform analogue broadcast tuning, if analogue broadcasts are used.
Check the other input sources or playback content for sound issues.
Note: If audio is heard from the analogue broadcasts, the TV speakers are working.


Stereo settings could be configured incorrectly. Reconfigure the stereo settings.
Go to Menu from the remote.
Verify that the MTS settings of the TV are set to MAIN or STEREO.
Check if the speakers are set to ON. If not, turn them ON.
Turn OFF the Simulated effect in the Audio or Sound menu, if the TV has one.
Increase the Volume to maximum value in the Volume Offset setting, if the TV has one.
Check if the TV speakers are set as the Center speaker. Disable the same, if yes.
Set the output to Audio Out in the Headphone/Audio Out settings, if the TV has one.


Software could be outdated. Update the TV. Go to Manuals, Specifications and Warranty for specific instructions to update the software/firmware.
Note: This may only be applicable to TVs with upgradable software/firmware. If the TV software version is up to date, proceed to the next troubleshooting step, otherwise perform software update first.
Perform a perform reset
Perform a power reset on the TV.
Refer to the user manual for specific power reset instructions, if the remote does not have a RESET button.
Reset the TV to original factory settings, if the power reset does not work.
Refer to the user manual for instructions on factory reset.


Audio Issues
1. What should I do if the volume level is different from both the speaker?
Software could be outdated. Go to Manuals, Specifications and Warranty for specific instructions to update the software/firmware.
Note:
This may only be applicable to TVs with upgradable software/firmware. If the TV software version is up to date, proceed to the next troubleshooting step, if not, perform software update first.
Speaker balance could be configured incorrectly. To configure speaker balance:
Go to the TV menu.
Select At Zero or At Center on Speaker Balance.


Perform a power reset on the TV.
Refer to the user manual for specific power reset instructions, if the remote does not have a RESET button
Reset the TV to original factory settings, if the power reset does not work.
Refer to the user manual for instructions on factory reset.


Picture Issues
1. What should I do if there are multiple lines going up and down on my TV screen?
There could be an issue with the TV.
Press the HOME button on the remote to display the TV menu screen.
Check if the same issue occurs on the menu screen. If yes,
Restart the TVC and check if the issue is resolved.
Turn off the TV and unplug the A/C power cord and leave it unplugged for 2 minutes.
Plug in the AC power cord and turn on the TV to check if the issue is resolved.


Check the connected devices like set top box, PC or IPTV for any issues if the menu screen has no issues.


Interference from electrical or battery-operated devices in the periphery. Turn OFF any interference causing devices
Spotty signal (only for antenna users). Adjust the antenna direction. Change the location of the antenna if adjusting the direction does not work.
Note: If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture
The electrical outlet and/or surge protector could be faulty. Check and change the power outlet, if required. Plug in the TV power cord into a different electrical outlet. Replace the surge protector or extension cord, if using one.
Note: These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage. If using a surge protector or extension cord, it also could be faulty.
2. What should I do if the picture on my TV screen is flickering?
Refer below for possible solutions:
Loose or failing connections inside the TV set. Follow the below steps.
Change the source of the TV and check if the issue persists.
Try a different cable (usually HDMI), your wire may not be working properly (or try the same cable on a different device and see if the problem persists).
Check the video output settings of the device you're experiencing the problem with.


Cables connecting to the source could be damaged. Check and change cables, if required.
3. What should I do if I am unable to see picture or hear sound on my TV?
Refer below for possible solutions:
Ensure the TV is receiving sufficient power.
Make sure the TV is plugged in securely to the outlet.
Make sure the switch of the wall outlet is ON.
For not getting picture:
Reset all components by unplugging them for 5 minutes including the TV.
Ensure all COAX CABLE and HDMI CABLES are tight and properly connected
Note: This would mean that either a CABLE BOX, SAT BOX, COAX CABLE, HDMI CABLE, etc. may not be working properly, something is loose, or needs reset.
To access the sound out setting:
Open the settings menu either by using the button on your remote, or if your remote doesn't have a settings button, press the Home/Smart button, then click the settings icon.
Navigate to the Audio/Sound menu.
Choose sound out, then select TV speakers




The outlet could be faulty. Check and change the outlet, if required.
Switch to different inputs and check if issue gets resolved, if you do not know the correct input.
Perform a power reset.
Power cycle the TV.
Unplug the TV for 10 minutes.
Plug the TV back in.


Connectivity issues
1. What should I do if I am unable to connect my TV to my PC?
The HDMI input selected on your TV could be incorrect.
Connect HDMI lead to both TV and PC.
Select the correct HDMI input on TV by pressing the AV button.
If your PC does not automatically output its screen to the TV:
Go to Control Panel > Display > Adjust Resolution.
Select the TV option in the display drop down box.


2. What should I do if I am unable to connect my TV to my wireless network?
Refer below for possible solutions:
There could be a connectivity issue with the WiFi router. Check if the issue is with the TV or the WiFi router.
Connect the TV to another WiFi network or a mobile hotspot
Contact your ISP if the TV is able to connect to another network or device as the issue is with the WiFi router or network.
Contact the TV manufacturer for after sales service if the TV does not connect to any other network as the issue is with the TV.




Wireless network may not be configured correctly. To reconfigure the wireless network:
Connect the wireless adapter to the USB port on your TV.
Press the menu button, and select Setup.
Select the Network
Note: If the network type is set to wired, change it to wireless.


Select Network Setup and select the network.
Allow the TV to scan for wireless networks in the area.
Select the name of your network from the list.
Allow the TV to connect to your wireless network
Note: Most users will select Auto option for IP setup and DNS. If network requires you to put in a manual IP address and DNS server, enter those settings. Note: If the TV does not connects to a wireless network, adjust the IP address settings in Network Setup.
Press the Return button to return to the Network Screen.
Select Network Test.
Follow the below steps if the connection fails:
Check whether the correct network name (SSID) was chosen and the correct wireless encryption key was entered.
Power OFF the TV and unplug the modem and router/access point and wait for approximately 30 seconds.
Plug the modem and router/access point back IN and power the TV ON.
Repeat the network test.


3. What should I do if my TV's USB port is not detecting the external hard drive or pen drive?
Refer below for possible solutions:
Check whether the USB port supports playback.
Plug in the HDD or pen drive.
Check if there is a status message displayed saying "USB in service only"
Note:
The status means that the USB does not support playback and you will not be able to use it to stream from hard disks or pen drives.


USB settings may not be configured correctly. To reconfigure the USB settings:
Connect the USB device (HDD or pen drive) to the USB port with a cable. The TV should automatically recognize the external device and the menu should pop up.
Select the USB device in the 'External input' option in the TV settings, if the device is not detected automatically.
Select the content you want to watch and they will be played.


Product Troubleshooting - Home Entertainment – Smart TV


Power Issues
Issue
Possible Solution
What should I do if my TV is not powering ON or not responding?
The power outlet could be faulty. Check if there is a problem in the power outlet by connecting another working device. Connect the TV to another wall outlet and check if it works.
There could be loose connections. Secure all connections. Ensure the AC power cord is connected securely to a working wall outlet and the power cord is securely connected to the back of the TV. Check the Energy Saving Switch and turn it ON.
Disconnect all external devices connected to the TV. Try turning ON the TV once all the connections are secure.
Power button could be OFF. Unplug the TV power cord from the electrical outlet for 30 seconds. Plug the power cord back in. Press the power button on the TV and on the remote.
What should I do if the standby indicator on my TV is blinking red?
Perform a power reset
Turn OFF the TV.
Unplug the AC power cord.
Leave the TV unplugged for 2 minutes.
Note: Most Smart TV’s can be reset using the above steps. Check your user manual for specific instructions on how to reset your TV if the steps do not work.


Connected external devices may be causing a problem
Turn OFF the TV.
Disconnect all connected devices like a USB drive or an HDD.
Turn the TV back on and check if the issue persists.
Reconnect the devices you disconnected one at a time with the TV ON.
Pause after connecting each device and check on the indicator light to narrow down to the device with the problem.
Replace the power cord connecting the problematic device to the TV.



Picture Issues
Issue
Possible Solution
What should I do if there are lines on my TV screen?
There could be an issue with the video source. Change video source, and check.
Check if the issue is being caused because of the TV or the video source.
Open the Menu screen on the TV.
Check if the lines appear on the Menu screen too
Try another video source to see if the issue persists on the Menu screen


Perform a picture function test
Note: Most TVs have a picture test function that can help reset the picture or diagnose the problem so you can call for a repair. Check your user manual on the exact steps to perform a picture function test
Try adjusting your input cord, if the lines only appear on certain channels
Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
Adjust the antenna direction and location, if you are using one.
Run the Pixel Refresher (only for LG OLED TV)
Go to the Main Picture settings.
o Go to OLED Panel Settings and select Pixel Refresher.
Note: Pixel Refresher' is the function that will clear any image retention or other screen issues that can happen when the TV is left turn on for a long period of time. This function needs at least one hour to run and will only start once the TV is turned off. This usually takes care of any image retention.


Electrical outlet may be improperly wired or not producing the appropriate voltage. Check/change all electrical outlets connected to the TV.
Try connecting the power cord of the TV into a different electrical outlet or surge protector.
Plug the TV directly into the electrical wall outlet instead of a surge protector and check if the issue persists.


What should I do if the screen on my Smart TV is blurred?
There could an issue with the video source. Change the video source, if required. and try again.
Make sure your picture isn't stretched. Play with the settings of your TV to ensure that the picture you're seeing isn't being stretched.
Change your TV's sharpness and picture modes
Reduce the noise. Swap your cables and unplug. Move it around.
Check whether the issue is being caused because of the TV or the video source.
Open the Menu screen on the TV.
Check if the issue occurs on the Menu screen too


Try another video source if the issue is not occurring on the Menu screen on the TV.


TV software could be outdated.
Make sure the TV is connected to an active, stable internet connection.
Install the latest version of the TV software.


What should I do if my TV is displaying double images?
Press the ACTION MENU button using the supplied remote control.
Select Picture in the Display and Sound category
Press the Down Arrow button to highlight Clarity, in Advanced Settings.
Select Random noise reduction and choose Low or Off.
What should I do if my TV screen is cloudy or has bright spots?
TV display settings may not be configured properly. Reconfigure the TV's display settings.
Try to reduce the Back light Level in the Picture Settings Menu. t
Turn the Light Sensor setting to On in the Setup Menu.
Change the Power Saving setting to Low or High in the Setup Menu.
Set the Picture Mode to Standard in the Settings Menu.
What should I do if there are odd colors on my TV screen?
Unplug all video inputs and be sure there is not dirt, dust, or damage (split video cord, cracked coax cable wire, broken or loose input on TV) coming in between the input video line and the TV input. Unplug all the A/V wires in the back and plug them into different ports if needed to test certain inputs
What should I do if my TV does not display a picture while using HDMI connection?
Correct input may not be selected. Check and change input, if required.
Check which input is selected on the TV.
Check which input on the TV, the source device is connected to.
Press the INPUT button on the TV remote repeatedly until the correct HDMI input is displayed.


HDMI cable may be damaged. Check/replace cable.
Disconnect and reconnect the HDMI cable.
Try a different device that can output anhas an HDMI video signal using the same connections.
Use a different HDMI cable and check if the issue persists.


Make sure the video device is connected to the TV through the audio system.
Issue with the A/V receiver. Connect the device directly to the TV.
Connect the device directly to the HDMI input of the TV if you are using an A/V receiver.
Keep in mind, your receiver or other device may not be an HDMI repeater and might not pass the signal on to the TV.


What should I do if my TV does not display a picture while using a receiver connection?
Correct input may not be selected. Check and change input, if required.
Check which input is selected on the TV.
Check which input on the TV, the source device is connected to.
Press the INPUT button on the TV remote repeatedly until the correct input is displayed.


Devices are not powered ON. Check and make sure all devices are powered ON.
Make sure the TV is powered ON.
Make sure the A/V receiver is powered ON.
Press the ON button on the remote for the TV.


There could be loose or faulty connections.
Check if the cable is firmly connected to the TV and the A/V device.
Replace the cable being used, to check whether is cable is the issue.


Additionally, try the below steps.
Connect the A/V device to another input of the TV to check if the input used on the TV is causing the issue.
Press the Input button on the remote control of the TV. Switch the input to the corresponding input that you connected in step 1. Then, check if there is a picture on the TV screen.
Connect another A/V device to the TV.
Check whether the connected A/V device is causing the issue.
Reset all the devices by disconnecting and reconnecting the power cords.



Smart TV issues
Issue
Possible Solution
What should I do if I am unable to control my Smart TV with my remote?
Batteries in the remote are drained or dislodged. Check and replace batteries.
Interference between the TV and the remote. Something may be blocking the path to the device you want to control, you may not be pointing at the sensor on the device, or you may be too far away.
How do I connect to WiFi on my Smart TV?
Hit the Menu button on your TV remote.
Choose the network settings option then set up a wireless connection.
Select the wireless network name for your home Wi-Fi.
Type your Wi-Fi password using your remote's button.
Make sure that you have the wireless router's SSID (Service Set Identifier, network name, allows stations to connect to the network when multiple independent networks operate in the same physical area) and password settings before attempting to connect, and then follow the directions on the screen
Check the network first, confirm that a connected PC or other device can access the internet using the same network; if you can’t access the network then the issue might be in your router or with your internet service provider (ISP).
Check your router’s firewall (network security system) is not blocking any outgoing ports; in order to do this refer to your router documentation.
Power reset the television and reset the connection between the router and modem by disconnecting then reconnecting the devices.
Move the router closer to the TV and away from any interference or obstructions (microwaves, other wireless devices, USB 3.0 ports, etc) it’s possible to have interference if the devices are close from each other
Plug an Ethernet cable from your router directly into the TV and update the television to its latest software version.
Note: Refer to the TV user manual for exact instructions on how to update the software
What should I do if I have issues with channels on my Smart TV?
There could be an issue with cable/antenna. Troubleshoot the antenna/cable connection.
1. Move or rotate the antenna to improve reception.
2. Ensure the antenna or cable is connected directly to the back of the television.
3. Perform a channel scan. Check your user guide for steps and instructions.
Note: Note: A channel scan is necessary when using antenna or basic cable from the wall. When a cable / satellite box is used, the TV’s tuner is not in use and will not locate any channels
Connect the RF connection to another TV. If issues persist, the problem lies with the antenna or cable.
What should I do if I have issues with apps on my Smart TV?
App might be out of date. Update the app.
Make sure the App is up to date
Reset the App.
Reset the TV, if the issue persists.
Turn OFF the TV.
Unplug the AC power cord.
Leave the TV unplugged for 2 minutes.
Reconnect the AC power cord.
Power ON the TV.
Note: Most Smart TV’s can be reset using the above steps. Check your user manual for specific instructions on how to reset your TV if the steps do not work.


What should I do if there is no audio on my Smart TV?
Volume of the TV and connected devices may be low or muted. Check/Increase volume of the TV and connected device
Check to make sure the volume level on your TV is set above zero.
Make sure the TV is not muted.
Confirm that the audio is turned up and not muted on your cable or satellite box if you have one.
Verify that the volume is ON and up on your speaker or receiver, if you are using one.


Speakers could be disabled. Enable the speakers
Ensure the TV Speakers option is set to On, under Audio or Audio Settings.
Select External Devices, under Audio or Audio Settings, if you are using external speakers.


There could be an issue with TV speakers.
Make sure there are no other devices connected to the audio jack.
Check speaker balance settings on your TV and make sure they are set to normal.
Switch to a different input device and verify there is sound from the TV speakers (for example, a DVD player or a gaming console).
Turn the other device on and then use the INPUT button on the remote to switch to that device.
Attempt to play a DVD or game to determine if the TV speakers produce sound.


Secondary Audio Programming (SAP) could be enabled. Disable SAP.
Check if the SAP (Secondary Audio Programming) is enabled.
Disable the SAP option
Note: Check your user manual for specific instructions on how to disable SAP.



Product Troubleshooting - Major Appliances – Front Load Washing


1. What should I do if I am unable to start the washing machine?
Refer below for possible solutions:
Confirm that the power plug is connected to the working power outlet.
Cable could be damaged. Confirm that there is no damage within the cable from the motor to the plug.
Confirm that the switch is not faulty or broken.
Check if the power outlet is working by connecting other working appliances to it.
2. What should I do if my washing machine's drain pump leaks?
Refer below for possible solutions:
Check if the drain hose is damaged and replace the drain hose if damaged.
Make sure that the fittings where the hoses connect to the faucets and to the back of the washing machine are not worn out.
Check if the tub seal is torn and replace if it is torn.
3. What should I do if my washing machine makes a loud noise?
Refer below for possible solutions:
There could be metal objects in the drum or pump.
Check if there are any metal objects such as keys, coins or safety pins, in the drum or pump.
Restart the washer.


Issue cpould be because of heavy wash loads. Make sure that the Load is not too heavy. Untangle clothes, if required. Redistribute out of balance wash load.
Packing materials are not removed. Remove shipping bolts or packing materials, if not removed.
Washing machine not at level. Make sure the resting feet of the machine are set firmly and evenly on the floor.
4. What should I do if my washing machine spills water from the detergent box?
Refer below for possible solutions:
Detergent residue could be built-up inside the box. Clean the detergent box.
Extend the detergent dispenser drawer outward.
Press down the push button to release the detergent dispenser drawer.
Carefully wash the detergent dispenser drawer with warm water and remove the excess detergent residue.
Insert the detergent dispenser drawer back into place.
Note:
Make sure to dry all the compartments and drawer completely before reinstalling it back into place.
5. What should I do if my washing machine door does not open?
Refer below for possible solutions:
Reset pressure switch.
Turn OFF the machine to cool down the door lock.
Wait for few minutes to open the door.
Check if teh pressure switch is faulty. If yes, call an authorized technician to replace the faulty pressure switch.


6. What to do when the washer says "DE"?
Refer below for possible solutions:
Door magnet could be missing.
Make sure that the door magnet has not broken/fallen off.
Ensure the door is closed correctly. Open and close the door again.
7. What to do when the washer says "IE"?
Refer below for possible solutions:
Water supply faucets (tap) are not fully open. Ensure that the water supply faucets behind the washer are fully open.
Water in the hoses is frozen. Check the fill hoses for kinks or frozen water, if applicable.
Water inlet screens are clogged. Replace the water inlet valve and check the screens on the water inlet valves for debris or deposits.
8. What to do when the washer says "LE"?
Refer below for possible solutions:
There could be a motor error. Allow the washer to stand for 30 minutes and then restart the cycle.
9. What to do when the washer says "OE"?
Refer below for possible solutions:
Check if the drain pump filter is blocked or filled with debris. If the drain pump filter is blocked or clogged, clean it.
Check if the drain hose is bent. If the drain hose is bent, replace it.
10. What to do when the washer says "PE"?
Refer below for possible solutions:
Make sure that the wiring harness is not damaged or there are no wire cuts.
There could be a water level pressure issue. Follow the steps below:
Press Power to turn OFF the machine.
Unplug the machine.
With the power being disabled, press and hold the Start/Pause for 5 seconds.
Plug the washer back in.
Power the unit back ON.
Press-in on the door firmly.
Select any cycle, and press Start/Pause.


11. What to do when the washer says "UE"?
Refer below for possible solutions:
Make sure if the load is not too less. Add 1 or 2 similar items to increase thge load.
If heavy articles (bath mat, bath robe, etc.) are loaded and causes an imbalanced, the washer will try to restart the spin cycle. Distribute the load.
12. What should I do if my washing machine leaks from the door?
Refer below for possible solutions:
There could be accumulation of dirt around the inner door seal. Remove the dirt or deposits around the inner door seal with a damp cloth.
Foreign object may be stuck between the door. Remove the item in the door seal. Pull back the seal to inspect all areas under the seal for foreign objects. Remove foreign objects found.
Product Troubleshooting - PC - Smart Watches


1. How to pair your smartwatch with your phone?
Refer below for possible solutions:
Connect your smartwatch to its charger to initiate pairing with your phone, with a full battery.
Go to Google PlayStore for Android and App Store for iOS.
Tap the Search icon and type the name of the app to be installed.
Note: Refer to the user manual for specific instructions on what app to be installed to initiate pairing, as they may vary by brand or model.
Install the app of your smartwatch on your phone.
Open the smartwatch app on your phone and initiate pairing through the app.
Note: Refer to the user manual for specific instructions on how to pair your smartwatch with your phone, as they may vary by brand or model.
2. How to update the app of your smartwatch on your phone?
Go to Google PlayStore for Android / App Store for iOS
Tap your profile icon at the top right corner of the screen.
Go to Updates.
Scroll through the pending app updates until you see your smartwatch app.
Note: Refer to the user manual for the exact name of the smartwatch app, as it may vary by brand or model.
Tap Update next to the app.
How to reset your smartwatch?
Refer below for possible solutions:
Disconnect your smartwatch from your phone:
Open the smartwatch app on your phone.
Tap Advanced settings > Forget Watch.
Tap Forget Watch to confirm.


Remove your smartwatch from Bluetooth memory:
Go to Settings on the phone your Android smartwatch is connected to.
Tap Connected devices > Previously connected devices.
Tap the name of the watch you want to remove
Note: If you do not see your watch, skip the step below.
Tap Settings > Forget > Forget device.
Reset your smartwatch to factory settings:
Note:
Resetting will delete data from your smartwatch and back up the data before
proceeding further.
Swipe down from the top of your smartwatch screen.
Tap Settings > System.
Note: On some watches, you need to swipe left to see this option.
Scroll down and tap Disconnect and reset.
Note: If you do not see this option, tap Unpair with phone.
Tap Done to confirm.
Set up your smartwatch and phone again:
Open the app of your smartwatch on your phone.
Initiate pairing through the app.
Note: Refer to the user manual for specific instructions on how to pair your smartwatch with your phone, as they may vary by brand or model


What should I if my smartwatch won't turn ON?
Refer below for possible solutions:
The charger of your smartwatch may not be receiving power. Connect your smartwatch charger to a working power outlet
Your smartwatch may not be turned ON. Turn ON your smartwatch
Note: Refer to the user manual for the exact location of the Power button on the smartwatch, as they may vary by brand or model.
Your smartwatch battery may have run out of charge. Connect your smartwatch to the charger and allow it to charge for 30 minutes
Your charging cable may not be working. Charge your smartwatch using a different charging cable.
The charging pins and charging dock of your Android smartwatch may be dirty. Charge your smartwatch using a different charging cable.
What Should I do when my smartwatch hangs while in use?
Refer below for possible solutions:
Update the smartwatch software.
Swipe down from the top of your smartwatch screen.
Go to Settings > System > About > System Updates. If your system is not up to date, it will prompt you to download the latest software available.
Tap Download and follow the on-screen instructions.


Lower the brightness of your Android smartwatch screen may be high.
Swipe down from the top of your smartwatch screen.
Go to Settings > Display > Adjust brightness.
Tap the minus (-) icon to lower the brightness


Block notifications on your smartwatch.
Open the app of your smartwatch on your phone.
Scroll down to Settings.
Go to Notifications > Block app notifications.
Block all apps that you are currently receiving notifications from.
Tap Add more + to block more app.


Turn OFF GPS on your smartwatch (for smartwatches with GPS feature).
Swipe down from the top of your smartwatch screen.
Go to Settings > Connectivity.
Scroll to Location and toggle the switch to turn OFF


Remove unwanted apps.
Swipe down from the top of your smartwatch screen.
Go to Settings > Apps.
Scroll down to the app that needs to be uninstalled and open it.
Tap Uninstall.


Reset your smartwatch.
Disconnect your smartwatch from your phone (for all smartwatch brand):
Open the smartwatch app on your phone.
Tap Advanced settings > Forget watch.
Tap Forget watch to confirm.Remove your smartwatch from Bluetooth memory:
Go to Settings on the phone your Android smartwatch is connected to.
Tap Connected devices > Previously connected devices
Tap the name of the watch you want to remove.
Note: If you do not see your watch, skip the step below.
Tap Settings > Forget > Forget device. Reset your smartwatch to factory settings:
Note: Resetting will delete data from your smartwatch and back up the data before proceeding further
Swipe down from the top of your smartwatch screen
Tap Settings > System
Note: On some watches, you need to swipe left to see this option.
Scroll down and tap Disconnect and reset.
Note: If you do not see this option, tap Unpair with phone.
Tap Done to confirm. Set up your smartwatch and phone again:
Open the app of your smartwatch on your phone
Initiate pairing through the app.
Note: Refer to the user manual for specific instructions on how to pair your smartwatch with your phone, as they may vary by brand or model.
Disable Always-on Display mode.
Swipe down from the top of your smartwatch screen.
Tap Settings > Display.
Note: On some watches, you may need to swipe left to see the Settings option.
Tap Always-on Display to turn it OFF.




What should I do if I am unable to connect my smartwatch to Wi-Fi?
Refer below for possible solutions:
Reset your router or modem.
Re-pair the network with your smartwatch.
Disconnect the power cable of the router and modem from the power outlet.
Wait for 30 seconds.
Connect the power cable of the router and modem back to the power outlet to re-pair the network with your smartwatch.


Reconnect or pair your smartwatch with your phone.
For iOS devices:
Download your smartwatch app from the App Store.
Tap Allow to give your phone access to your smart watch.
Select your preferred language.
Select the name of your smartwatch.
Tap Pair to connect your smart watch to your iPhone via Bluetooth.
Follow the prompt on your phone to copy your Google accounts to your smartwatch and allow it access, sync your contacts and calendar, allow the app access to your calls and texts.
Allow your smart watch to display notifications sent from your phone.


For Android devices:
Download your smartwatch app from Google Play Store.
Tap Allow to give your phone access to your smartwatch.
Select your preferred language.
Select the name of your smartwatch.
Tap Pair to connect your smart watch to your phone via Bluetooth.
Follow the prompt on your phone to copy your Google accounts to your smartwatch and allow it access, sync your contacts and calendar, allow the app access to your calls and texts.
Allow your smartwatch to display notifications sent from your phone.




Disable Airplane mode, if it is switched on.
Swipe down from the top of your smartwatch screen.
Tap Settings > Connectivity.
Scroll down and tap Airplane mode to turn it OFF.


Check if your smartwatch and router are within the network range.
What should I do if my smartwatch keeps overheating while in use?
Refer below for possible solutions:
Update the smartwatch software
Lower the brightness.
Block notifications on your smartwatch.
Turn OFF GPS.
Remove unwanted apps.
Disable Always-on Display mode.
Allow your smartwatch to cool down.


Product Troubleshooting - FAQs on Bluetooth Headsets


1. What should I do if my Bluetooth headset is not showing up on my mobile phone?
Check if the Bluetooth feature is enabled/turned ON on both the devices.
Use your phone to scan for the headset.
Check and ensure the headset and your device are compatible. This may involve checking the packaging, user manuals and the internet.
Delete all paired devices from the mobile, scan for the headset again and pair both the devices.
2. How do I connect a phone to a wireless headset?
Go to the Bluetooth settings on your phone.
Scan for devices.
Select your headset.
Connect or pair the devices.
3. What can I do when the headset says the pair list is full?
Go to the pairing list on your phone and try to delete one or more devices from the list.
Scan again and pair both the devices.
4. What should I do if my Bluetooth headset's name is not showing up on my phone, but the headset blinks blue?
Restart the headset and your phone once. Try connecting the phone to the headset now.
If the restart does not work and if you have paired it with the phone before, delete the headset from the paired devices list and try reconnecting to it.
If it still does not work, then reset your Bluetooth headphones and try pairing once again.
5. Why won't my Bluetooth headset connect with my phone?
Make sure the Bluetooth on your phone is ON.
Make sure the headset is ready to pair.
Go to Bluetooth on your phone and open it.
Search for your headset name and click on it.
Click Connect.
If it still does not work then reset your Bluetooth headphones and pair.
Restart your mobile device so the software will be refreshed and will recognise the Bluetooth headphone to pair them successfully.
6. I am using a Samsung Grand Prime G531, but the Bluetooth headphone is not connected. This headphone will connect to other mobile phones without issues. How do I make it connect to the Samsung?
Some wireless Bluetooth headphones can only connect to a certain type of phone. Look at the box and read the paper inside to see if your phone is compatible to your Samsung Grand Prime G531. If it says it is compatible, then look at the instructions as Bluetooth headphones sometimes connect instantly and sometimes need to be set up manually.
7. What should I do if I don't know the password/passcode for the headset?
This code is either "0000", "1234", "9999" or "0001" for majority of headsets. If none of those work, try the last 4 digits of your headset's serial number (found underneath the battery, labeled as "s/n" or "serial number").
8. What should I do if I cannot hear any sound from my headset while connected to laptop/computer or cannot hear audio from one side of the headset or one part of earphone is working while other is not?
You could try the following solutions:
Plug in the headset firmly.
Make sure that your headphones are firmly plugged into the headphone jack of the source device.
If your player or audio device has more than one connection jack, make sure the headphones aren't connected to an audio-in or microphone jack.


Check if headset fit properly over the head and ears.
Unmute the source device volume.
If you are using Windows laptop/computer.
Select the Speaker icon on the taskbar.
Adjust the Volume slider to unmute it.


If you are using Apple laptop/computer.
From the Apple menu, go to System Preferences > Sound.
Select the Output tab, then select Internal Speakers.
Deselect Mute checkbox to unmute it.




Try increasing the volume on both the devices.
If you are using extension cable to connect your headset, disconnect the extension cable and directly connect your headset to the source device.
Try connecting the headset to another device to make sure they are working.
Configure the headset.
Press the Start button and open Control Panel on your computer.
Click Hardware and Sound > Sound.
Select Headset/Headphones on the Playback tab.
Click Set Default > OK.


9. What to do if my headset microphone is not working when connected to my computer/laptop?
Allow access to headset access
Click Start > Settings > Privacy > Microphone.
Click the Change button, then make sure Microphone for this device is turned ON.
Note: Make sure Allow apps to access your microphone is turned ON.
Configure the headset:
Press Start button and open Control Panel on your computer
Click Hardware and Sound > Sound.
Select Headset/Headphones on the Playback tab
Click Set Default > OK


10. What to do if my headset does not work even after charging or if my headset is taking too long to charge?
Few headsets like One Plus need wrap charge, please check the product detail page for these details. The headset needs to be completely charged when newly bought. Please refer to respective brand website/product detail page to get details on how many hours the headset needs to be charged for it be 100% fully charged.


Product Troubleshooting - Major Appliances – Refrigerator


1. What should I do if I am unable to turn on my refrigerator (no power)?
Check if the refrigerator is plugged into the unit properly. The outlet could be incompatible or faulty.
Check if power supply is available in the outlet. Plug in another working electronic device and check if it working.
Check the voltage requirements of the refrigerator and confirm that the outlet supplies the same voltage.
Inspect the circuit breaker of the home and check for flipped switches, if the outlet is not working.
Check for corroded wires in the refrigerator. To do this:
Expose the back of the unit.
Kneel down to access the compressor and the overload protector. The overload protector is a small metal box that has wires going inside.
Pull of the cover of the overload protector and inspect the wire connections for corrosion.


What should I do if I am unable to turn on my refrigerator (no power)?
Check if the refrigerator is plugged into the unit properly. The outlet could be incompatible or faulty.
Check if power supply is available in the outlet. Plug in another working electronic device and check if it working.
Check the voltage requirements of the refrigerator and confirm that the outlet supplies the same voltage.
Inspect the circuit breaker of the home and check for flipped switches, if the outlet is not working.
Check for corroded wires in the refrigerator. To do this:
Expose the back of the unit.
Kneel down to access the compressor and the overload protector. The overload protector is a small metal box that has wires going inside.
Pull of the cover of the overload protector and inspect the wire connections for corrosion.


What should I do if I feel an electric shock whenever I touch the refrigerator?
It might be a static electric shock. It occurs more often when the weather is dry, and the intensity of the shock differs by people.
Make sure the outlet connected to the refrigerator is grounded.
What should I do if my unit is cycling too often?
There could be buildup of dust/debris around condenser coils. Clean the condenser coils.
Check the user manual of the refrigerator to find the exact location of the condenser as it may vary by brand and model.
Turn OFF the refrigerator.
Remove the dust with a vacuum cleaner set to low or a soft brush.
Set the refrigerator temperature at or below 4 degrees Celsius.
What should I do if my refrigerator is not cooling properly?
1. Temperature may be set too high. Adjust the thermostat to a lower temperature and load in the refrigerator. Check if the issue persists after 4 hours.
2. Sensor that controls the freezer temperature could be being blocked -
Remove any blockage (food, debris) from around the sensor.
Make sure air is permitted to flow freely.


Thick ice formation could be acting like insulation -
Turn OFF the refrigerator.
Defrost the freezer overnight to fix the issue.


Check the ambient temperature. Refrigerators are designed to operate with ambient temperature of lower than 43 degrees Celsius.
There could be accumulation of dust on the condenser coils. Clean the condenser coils.
Try using a voltage stabilizer.
Check if any part of the refrigerator is covered in plastic.
What should I do if my refrigerator is cooling too much?
Check the vents on the back of the freezer compartment. Clear any food items blocking the air vents and air flow paths.
Find the thermostat knob and the air flow control knob. Set them both for a mid range.
Allow the refrigerator to adjust to the new settings for 24 hours.
Avoid excessive opening and closing of the refrigerator during that time.
What should I do if the water is leaking inside my refrigerator?
This could be because the Refrigerator is positioned incorrectly. Water (actually condensation) is supposed to run from inside the refrigerator into a drain hole, and then into a drip pan underneath, where it evaporates. If the refrigerator is completely level or tipped slightly forward, the water will not be able to flow into the pan.
Adjust the front legs of the refrigerator so that it tips back slightly. The tilt also makes the door swing closed after you turn away from the refrigerator.
It can be a due to the defrost drain.
Locate the drain tubes at the rear of the refrigerator or freezer.
Push a small plastic tube or a pipe cleaner through the tubes.
Pour a mild solution of soapy water to kill bacteria.
Refrigerator is not cleaned. Refer to question XX for solution.
What should I do if the water is leaking from the back of my refrigerator?
Remove the water filter and reinstall it. Refer to user manual of the refrigerator for instructions as the method may vary as per brand and model.
Defrost drain is clogged.
Unplug the refrigerator and pull it away from the wall.
Open the refrigerator and locate the drain hole (typically found at the bottom. Refer to the user manual for if you have difficulty finding the drain hole for your particular model.
Loosen the clog using a long, slender tube.
Drain the hole from the inside by pouring about 2 cups of hot water slowly.
Locate the drain pan under your refrigerator in which the drain tube empties.
Remove the refrigerator's front grill plate.
Place a towel at the base of the fridge to catch any spills.
Clean the pan of any other residue, and return it to its original position.
Replace the front grill plate and plug in the refrigerator.
Push the refrigerator back into its spot.


What should I do if my refrigerator is making unusual noises?
The evaporator fan could be faulty. Check if the noise is coming from the freezer area.
Make sure the condenser fan is clean and spinning freely. To do so:
Unplug the fridge. Refer to the user manual of the refrigerator to find the exact location of the condenser fan.
Clean the fan blades with a clean, dry cloth.
Spin the fan by hand to check if it's stuck.
Plug in the fridge and check if the noise has stopped.


The timer could be faulty. The defrost timer is located at the bottom of the refrigerator near the front.
The compressor could be faulty. Check if the noise if coming from the back of the fridge where the compressor is located.
Check if the drain pan under the fridge is loose. Remove the drain pan. Secure the drain pan back in place and check if the issue is resolved.
Note: Sometimes there are certain operational sounds that a refrigerator can make and are no cause for concern. No troubleshooting is required in such cases.
If the following sounds are observed, it is normal. Popping sounds can be heard when pipes and the internal evaporator in the refrigerator compartment expand and contract as the temperature changes during the refrigerator operation.
A "clunk" sound can be heard sometimes from the vibration of the motor and piston in the compressor when it starts and finishes.
When the refrigerator stops, a water flowing sound may be heard. This sound occurs when liquid vapor refrigerant flows from the evaporator to the compressor.
What should I do if my refrigerator door does not open or close properly?
Check inside the refrigerator to ensure there aren't any food containers, open crisper drawers or misaligned shelves that could keep the door from closing properly.
Clean the refrigerator door gaskets with warm, soapy water and a soft cloth. You could make a mixture with 1 quart of warm water and 1 tbsp of baking soda to clean the gasket.
Ensure the refrigerator is level from front to back and side to side if the door still does not close properly.
What should I do if there is a bad smell in the refrigerator?
Clean the inside compartments of the refrigerator with a clean, wet towel frequently.
Keep some orange or lemon sheets in the refrigerator. You could also deodorize with freshly ground coffee or baking soda. Leave an open container of baking soda in the fridge to absorb refrigerator smell for at least 24 hours.
Make sure food is cooled to room temperature before refrigerating food.
What should I do if the ice-cream is too soft even when in the freezer?
Adjust temperature control to maximum setting.
Put the freezer control knob at maximum position.
Let the refrigerator operate for 24 hours after adjustment to check if temperature falls.
Repeat until the freezer is cold enough.
Avoid placing the refrigerator in an area with direct sunlight
What should I do if the freezer is not cold enough?
Wait for 24 hours after the refrigerator is turned on for the first time for the temperature to stabilize. The best judge of freezer temperature is ice cream. Ice cream should be frozen but "spoonable". If not to your satisfaction, the freezer control can be set to a cooler setting.
Adjust temperature control to maximum setting.
Put the freezer control knob at maximum position.
Let the refrigerator operate for 24 hours after adjustment to check if the temperature falls.
Avoid placing the refrigerator in an area with direct sunlight.
What should I do if there is a sheet of ice on the freezer floor?
If are seeing an ice sheet at the bottom of the freezer, your drain is blocked. When the unit goes into defrost, the moisture will fall into a drain that runs under the unit to a pan where it evaporates. If the drain becomes blocked, each time the unit defrosts, it adds a layer of ice.
Take the food out if the refrigerator.
Unplug the fridge.
Let the refrigerator defrost.
What should I do if the water dispenser in my refrigerator is not working?
Water tube on the door could be frozen. Thaw out the water tube.
Find the exact location of the water tube from the user manual as it may vary as per brand and model.
Disconnect the water tube. Blow air through it.
Observe if the air passes through. If it does not, then the tube is frozen.
Thaw out the water tube
Make sure the freezer is set between -17 to - 12 degrees Celsius.
Make sure the water pressure to the valve is has a pressure of minimum 20 psi.
What should I do if I the ice maker in my refrigerator is overflowing?
If the water pressure in the inlet valve is too low, it may not fully close when the power is shut off. This will result in the valve leaking water into the icemaker, causing the ice maker to overflow.
Refer to the user manual of your unit and find the exact location of the water inlet valve.
Check if there are any breaks or defects in the water inlet valve.
Make sure the water inlet valve is not stuck or open.
Make sure the water pressure is at least 20 psi.
Product Troubleshooting - Troubleshooting Guide for Split AC


1. What should I do when my Air Conditioner stops working?
Connect the unit to a live power socket and turn it on.
Check if the fuse is blown or circuit breaker tripped. Replace the fuse or reset the circuit breaker.
Make sure that there is no damage within the cable from the motor to the plug.
Make sure that the switch is not faulty or broken.
Drain the water store in the tank.
Change the set temperature of the cooling mode if the room temperature is lower than the set temperature.
2. What should I do when the remote control of my Air Conditioner does not work?
Bring remote control closer to the Air Conditioner so that it is within the recommended range of the Air Conditioner. Refer the user manual to know about the recommended range
Check if the terminals (+,-) of the batteries in the remote controller are aligned correctly.
Check if the batteries of the remote control are charged. Replace them if needed.
3. What should I do when my Air Conditioner does not clean the air in my room?
Make sure that there are no curtains, blinds or furniture blocking the front of the air conditioner
Check if the Air filter is dirty. Clean the filter at least every 2 weeks.
Remove the air filter from the front grille by pulling forward the air filter and then up slightly.
Wash the filter using warm water below 40°C (104°F).
Gently shake the excess water from the filter and replace.


4. How to resolve water leakage issue from Air Conditioner?
Make sure that the Air Conditioner is installed properly.
Window units should have front slightly higher than the rear of the air conditioner.
Check if the unit if frozen. Allow the ice to melt.
If your cooling coil is icing up, the melting ice may drain into your house.
Straighten the drain hose for water to drain well.
Make sure the water path from the drain hose is not blocked with dust, pebbles etc.
Inspect the drain hose for physical damage or cuts. Replace the drain hose if required.
5. What to do when my Air Conditioner is freezing up?
Clean the unit and defrost using fan.
Turn ON the fan-mode on the unit.
Let it circulate warm air, if the fan is not frosted.
Freezing is caused by low refrigerant and improper fan operation. Low refrigerant levels make the coils too cold, and a faulty fan prevents air from moving. Faulty thermostats and drainage problems can often result in the unit freezing.
6. What Should I do if a loud noise coming from my Air Conditioner?
If the fan blades are chipped, bent, or damaged, it may give rise to vibrations because of improper alignment. Replace if required.
Check if there are any foreign objects and remove them. Switch OFF the unit and remove the grill
If the fan motor is not lubricated properly, it will cause loud noises. Reach out to Service Centre for AC service
Locking system of the front grill may have been damaged. Reach out to Service centre to repair the front grill.
7. How should I clean my Air Conditioner?
To clean the air filter -
Remove the air filter from the front grille by pulling forward the air filter and then up slightly.
Wash the filter using warm water below 40°C (104°F)
Gently shake the excess water from the filter and replace.


To clean the coils -
Evaporator coils
Remove the front grill.
Use a brush attachment with a vacuum cleaner to cleanup any dust or debris that has made it past the air filter.
If you are cleaning the coils after the Air Conditioner has already been running, put the unit in fan mode for about an hour in order to allow any condensed moisture on the evaporator coils to dry.


To clean the condenser coils:
Use an air brush attachment with a vacuum cleaner to remove any dust or debris that has built up from the outside.
If using vacuum is not an option, you can also use a hose pipe to clean it.
Remove any garden sprayer attachments and allow the water to flow directly from the end of the hose down over the coils to wash away the dust or debris.


To clean the Air Conditioner's case:
The front grille and inlet grille can be wiped with a cloth dampened in a mild detergent solution.
The cabinet can be washed with mild soap or detergent and lukewarm water.
Product TroubleShooting - Personal Computer - Windows
1. What should I do if I am not able to turn ON my laptop?
Ensure the laptop is charged. To charge the laptop connect the power cord and charge it completely without turning ON the laptop and then turn it ON once it completed 100% of charge. Press the Power button on the Laptop to check if it turns ON.
Note: Disconnect all the peripherals connected to the laptop such as mouse or a USB thumb drive.
If the laptop is connected to a docking station, disconnect the power cord from the docking station and connect it directly to the laptop
Note: A docking station is a device in which a laptop computer, smartphone, or other mobile device may be placed for charging, providing access to a power supply and to peripheral devices or auxiliary features.
Ensure the laptop is in a power preventing state. Follow the below steps:
Make sure to disconnect all the power supply to the laptop.
Remove the battery from the laptop. Leave the laptop without battery for approximately 2-4 minutes.
Insert the battery back into the laptop correctly.
Connect the power cable to the laptop.
Press the Power button on the Laptop to check if it turns ON.
Note: If it is NON-Removable battery ignore from Steps (2 &3). Press and hold power button of the laptop for 20-30 seconds.


There may be residual electric charge in the laptop (electricity clog). Remove the power supply to the laptop and follow the steps:
For Removable Battery:
Remove the battery & Power cord from the laptop.
Press and hold the power button for 20-30 seconds and then connect both power cord and battery and turn on the laptop.
For Non-Removable Battery:
Remove the power cord, then press and hold power button for 20-30 seconds and turn it ON.
Note: Make sure, the laptop to be shut down properly.
Press and hold the power button for at least thirty seconds.
Without replacing the battery, plug the AC adapter back into the laptop.
Press the power button to turn on your laptop.
Note: The residual electric charge in the laptop discharges performing the above steps.
Insert the battery back into the laptop correctly.
Connect the power cable to the laptop
Press the Power button on the Laptop to check if it turns ON


Check if the charger is faulty. Ensure the adapter cord is correctly plugged in on both ends securely. Check if there is any damage on the charging port of the laptop, cuts on power cable or at the pin which is connected to the charging port.
2. What should do if I am unable to connect internet in my laptop?
Ensure that the cables that connects the laptop to the internet are secured firmly. Ensure that the wired or wireless network hardware is switched ON and plugged IN correctly and the WiFi router is turned ON.
Website or server could be temporarily offline. Check if the issue occurs with a particular web site or all web sites
Note: Before assuming your internet connection is faulty, try visiting several popular web sites rather than just one.
There could be IP address conflicts.
Note: IP conflicts occur when two or more computers or devices (like a tablet) in the same network end up being assigned the same IP address
Release or renew your IP address
Press Windows key + R key to open the Run box.
Type and enter ipconfig /release.
Wait for the command to complete. You should see that the IP address line shows 0.0.0.0 as the IP address.
This is normal because the command releases the IP address from the network adapter.
Type and enter ipconfig /renew to get a new address.
Wait for the command to finish.
There should be an IP address in this result




If your network uses a static IP addresses, manually change your IP to a different number.
Note: Contact your Internet service provider for any concerns about the same.
There could be a computer firewall software malfunction. Firewall software running on most computers is intended to prevent unwanted network traffic from disrupting its operation
Temporarily disable the firewall software.
If windows firewall or third party firewall software is installed in the computer, connection between the both can incorrectly block the traffic.
Temporarily disable the firewall software and check if the issue still persist.
If issue persists, please turn ON windows into Safe Mode With Networking (SMWN) by following below steps.
In short, go to Advanced options > Startup Settings > Restart. Then, press 4 or F4 on your keyboard to start in Safe Mode, press 5 or F5 to boot into Safe Mode with Networking, or press 6 or F6 to go into Safe Mode with Command Prompt.
The use of SMWN will third party stop and operate computer freely with basic OS in it.


Note: In few laptop models at SMWN mode the touchpad will not work please have an USB mouse to operate.
Laptop out of wireless signal range.
Make sure that the Laptop is within the range of the WiFi network.
Make sure that the wireless signal interface within the area of operating a laptop is minimum.
Note: Greater the wireless signal interference, lesser the effective range of WiFi connection.


Wireless network configuration could be changed.
Make sure that the WiFi channel number and the encryption key on your router have not been changed. Note: If you are not sure about the WiFi channel number and the encryption key contact you network administrator.
If still Wi-Fi is not connecting please check whether the network drivers is updated or not.
If not please update the network drivers from your specific laptop brand support website.
If it is pirated windows, request to install original OS which is suitable to the specific laptop model.


Check for Broadband Router or Access Point Malfunctions. Reset the Router.
Contact your ISP if you suspect your account has been blocked
Note: Internet Service Providers (ISPs) can choose to block access from your account if you fail to make payment or otherwise violate the provider's Terms of Service.
3. What should I do if I am unable to load content from USB devices on my laptop?
Check for any visible damage to the USB ports on the laptop.
Ensure that the USB cable used to connect external devices to the laptop are working properly. Check to see if the USB cable functions properly when connected to another computer:
If YES, the USB ports might have malfunctioned.
If NO, change the USB cable and check again.
Note: USB cable failures are more common than USB port failures.


Scan for any hardware change. Make sure to scan for any hardware changes using device drivers:
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Right click on the name of your computer, and then click on Scan for hardware changes.
Wait for the scan to complete.
Check to see if the USB device works properly.


USB Controllers not working properly. Disable and Re-enable the USB controller.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Universal Serial Bus Controllers in the list.
Click on the drop down menu arrow.
Right click on the first USB controller in the list and select uninstall.
Repeat the previous step (step e) for each USB controller in the list. Restart the computer.
Windows will automatically reinstall the USB controllers when the computer restarts.
Check to see if the USB controllers are working properly.


4. What should I do If I am not able to connect devices via Bluetooth to my laptop?
The Bluetooth could be turned OFF. Some laptops have a Bluetooth switch, make sure that the Bluetooth switch is turned ON.
Click on Start > Devices > Bluetooth and Others and turn the Bluetooth ON.


Bluetooth device may not be in the range or not charged. Use the laptop within the Bluetooth range and ensure the device to be connected is fully charges. To know more about the Bluetooth device connecting range refer to the Bluetooth product's description or owners manual.
Note: Discharged or partially charged Bluetooth device might not get connected to the laptop.
Bluetooth drivers could be out of date. An outdated or incompatible driver can cause Bluetooth problems. If you recently upgraded/updated Windows, it's possible that the current driver was designed for a previous version of Windows
To automatically check for driver updates:
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Right click on the Bluetooth adapter, and select Update driver > Search automatically for updated driver software.
Follow the on screen instructions to update the drivers.
Restart the laptop and check for the Bluetooth connectivity.


To manually install the Bluetooth drivers:
Go to your PC manufacturer's website and download the latest driver.
Follow the on screen instructions to install the Bluetooth driver.
Restart the laptop and check for the Bluetooth connectivity.


5. What should I do if my laptop is not connected to Ethernet?
Connect the Ethernet cable properly
Insert one end of the crossover cable into the laptop's Ethernet port.
Insert the free end of the crossover cable into the PC's Ethernet adapter.
Click on Start > Control Panel on your laptop.
Type Network in the Search control panel (on the top right of the control panel pop-up display).
Click on Network and Sharing center.
Click the “Unidentified network” icon in the map at the top of the Network and Sharing Center window.
Click on the name of your PC to make connection.
Enter your user name and password if prompted


6. What should I do if my laptop's CD/DVD digital audio playback is not working.
Disc Drives may not be working properly. Disable and Re-enable the DIcs Driver.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Disc Driver in the list.
Click on the drop down menu arrow.
Right click on the name of the Disc Drive, select Properties to open the Properties window.
Click on the Driver tab in the Properties window.
Click on Disable.
Note: A pop-up window will appear to accept the changes.
Click on Yes > OK.
Allow the Disc Drivers to disable
Once the Disc Drivers are disable, Enable option will be active in the Driver tab.
Click on Enable
Close the Driver Tab and the Device Manager.
Restart your laptop
7. What should I do if my laptop's volume is low?
Video or Audio file having low sound. Some Video or Audio files have low volume depending on their quality or the sources from which they have been download.
Check if the issue occurs with a particular file or all audio/video files.
Check the sound quality of an audio/video file in another device.


The speaker could be faulty. Check if the issue occurs with a particular audio/video file or all the files.
If the sound is still low, the issue would be with the audio/video file.
If the sound is loud in another device, the issue would be with the speakers


Check whether the drivers are updated or not. If it is not updated please update the audio drivers from the specific support website of the brand.
8. What should I do if my laptop shuts down or freezes frequently?
The laptop could be overheating.
Make sure to clean the dust or any other foreign particles from the air vents.
Put filtered material over the inhalation vent.
Update BIOS (Basic Input Output System).
Visit your laptop manufacturer’s site to download the latest BIOS update and follow the instructions to update the BIOS.
Note: BIOS not only helps maintain the stability of your system but it will also increase the security and try to protect the system from any vulnerability.


Make sure laptop to be placed on a flat surface where the hot air from vents to flow out.
Do not place laptop on a bed/blanket as this cause to close the air vents and heat remains inside the laptop and cause over heating.
Replace the battery if required.
Note: Over their lifespans, lithium-ion batteries can lose the ability to hold a charge. After a few years, some batteries will last only a fraction of the rated run time.
To revive a laptop battery that isn't holding its charge, start by unplugging your laptop so it's not charging. Then, leave it on until the battery is fully drained. Next, let your laptop sit, unplugged, for at least 3 hours to ensure it's fully dead. You can also do Standard calibration of battery via BIOS:
Power on the laptop and hit F2 at the boot screen to enter BIOS.
Choose the Power menu using the cursor keys.
Choose Start Battery Calibration and then press Enter.
The screen should turn blue. The laptop will continue discharging until it automatically shuts down.


After the battery was drained to 0% then charge the laptop to 100% and check, whether the battery issue is resolved or not.
9. What should I do if my laptop's battery is not charging properly?
Battery device driver may not be working properly.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Batteries in the list.
Click on the drop down menu arrow to find: Microsoft AC adapter and Microsoft ACPI-Compliant control method battery
Right click on each one of them and select Uninstall.
Shut down your laptop.
Remove all the connections
Remove the battery from the laptop and wait for approximately 5 minutes.
Note: If your laptop comes with a non-removable battery, you can skip the above step and proceed further.
Insert the battery back into the laptop correctly.
Connect all the connections back to the laptop.
Power ON the laptop.
Note: The Battery drivers will be automatically installed once the laptop is powered ON.


Replace the charge/charger cable.
Check for any visible damage to the charger cable.
Check whether there is any damage on the charging port of the laptop or not.
Make sure there is no dent or cuts on power cable or at the pin which is connected to the charging port or else the laptop cannot be charged.


10. What should I do if my laptop's integrated web camera is not working
Integrated web camera device driver may not be working properly. Disable and re-enable the web camera device driver.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Image devices or Other devices in the list.
Note: Note: Depending on the version of your windows, integrated web camera may be listed under Image devices or Other devices.
Click on the drop down menu arrow to find: Integrated web camera. Right click on the integrated web camera and select uninstall
Note: A confirmation pop-up window will appear, click OK.
Allow the driver to uninstall completely.
Restart your laptop.
Windows will automatically reinstall the web camera drivers when the computer restarts
Check to see if the web camera is working after restart.
11. What should I do if my laptop's touch screen is not working/responding properly.
Touch screen device driver could be disabled. To enable the touch screen device driver.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Human Interface Devices in the list.
Click on the drop down menu arrow to find: HID- Touch screen.
Right click on the Touch screen driver and click enable.
Restart the laptop.
Check to see if the touch screen is working after restart


Touch screen device driver may not be working properly. Disable and Re-enable the touch screen device driver.
Press Windows key + R key to open the Run dialog box.
Type devmgmt.msc and press OK.
Locate Human Interface Devices in the list.
Click on the drop down menu arrow to find: HID- Touch screen.
Right click on the touch screen driver and select uninstall.
Note: A confirmation pop-up window will appear, click OK.
Allow the driver to uninstall completely.
Restart your laptop.
Windows will automatically reinstall the touch screen drivers when the computer restarts.
Check to see if the touch screen is working/responding after restart.


Product Troubleshooting - Wireless-Smartphones
What should I do if I am not getting prompts to update my device?
Ensure the phone is compatible and eligible for an update.
Check and make sure the manufacturer has launched an update for the specific model that you have.
Check if the latest version of Android is already installed.
Ensure there is enough space available on the phone for the update.
Make sure you are connected to a Wi-Fi network as the default value will only download the update when connected to Wi-Fi.
Click on Update Now if an update is ready to be installed.
Warning: Ensure the battery level is above 50% before applying the update. DO NOT turn OFF or remove the battery from the phone while it is in the process of updating.
What should I do if the software update on my phone is failing?
Check for the possible solutions below -
Package was not properly installed or extracted. Follow the below steps to ensure the update is downloaded and extracted properly.
Ensure you have a stable and reliable internet connection.
Use a Wi-Fi connection if available rather than mobile data.
Make sure there is at least 3 GB free in your internal storage (not SD card).
Make sure the phone has more than 50% battery.
Download size of the update file is large (over 1 GB) so it might take some time for the update to finish. Ensure you follow the above steps before starting the update to ensure there are no unwanted interruptions causing the update to fail.


Incompatible apps could be interfering with the update process. Wipe the Cache Partition.
Back up any important data on the phone to a computer or an external device.
Turn OFF the phone.
Boot into the Recovery Mode.
Check the instructions in the user manual as the steps for booting into recovery may vary by manufacturer and model.
Use the Volume keys to navigate in the Recovery Mode and select Wipe Cache Partition with the Power key.
Wait for the cache to be deleted.
Select Reboot System Now.
Try to push the update again.
Install the update from the manufacturer PC Suite if wiping the cache partition does not work.
Connect the phone to a PC.
Download the PC Suite application from your phone's manufacturer website.
Try pushing the update from the PC Suite.
Check for an option to update the firmware on the application.
Factory reset the device, if the previous steps do not work.
Back up any important data on the phone to a computer or an external device. Check the phone user manual for specific instructions on how to factory reset it.


What should I do if I have issues syncing my phone to my Google account?
Try the below steps to resync the phone to your Google account.
Manually force a sync
Go to Settings > Accounts > Google.
Tap the menu icon in the upper right corner.
Select Sync now.
Restart the data connection and phone
Turn off the mobile data.
Turn OFF your phone
Turn your phone ON.
Enable mobile data and check if the phone is syncing with the Google account.


Delete and re-add the Google account to your phone.
Go to Settings > General > Accounts > Google.
Tap the email address associated with your Google account.
Tap the Menu button and tap on Remove Account.
Tap OK.
Make sure you are connected to a WiFi network.
Tap Add Account > Google.
Re-add your account and sync should start with no further issues.
What should I do if the battery life on my phone is low?
There could be a calibration issue because of OS update. Follow the below steps if you have recently update the OS on your phone.
Let the phone drop to 0% battery and use up all the charge until it automatically shuts off, if you have just updated the phone.
Recharge the phone completely before using it again.
Check if the issue persists


Battery usage may not be optimized.
Go to Settings > Battery.
Check the battery graph which will show your battery use since the last charge and the estimation of when you will run out of battery based on current use.
Once you know your battery usage modify the list of applications that use battery, tap individual apps for more details and recommendations.
Delete or properly shut down any unknown or unused apps which run on battery.


Change your phone settings which most impact battery life.
Display Settings:
Adjust the brightness
Adjust sleep and wallpaper settings
Set a screen timeout of 30 seconds to 1 minute to improve battery life.
WiFi, GPS and mobile data Settings:
Disable WiFi, GPS and mobile data when not in use.


Check applications and their configuration, ensure auto-updates and auto synchronization are off as they might drain power from the phone in the background.
Note:
When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. Also bear in mind the battery is consumable and the useful charge will get shorter over time.
Enable battery saver.
Go to Settings > Battery.
Tap the menu and enable Battery Saver.


What should I do if I have Bluetooth and WiFi connectivity issues on my phone?
Issue with signal or Bluetooth device. Ensure that the signal on the other end is optimal.
Check with another device if the WiFi or Bluetooth is having the same issue.
Make sure the Bluetooth device you are trying to connect to is ON and ready to pair.
Make sure that there is no issue with the WiFi network. Try the below steps
Restart the device.
Turn OFF your phone.
Wait for a few minutes.
Turn in back ON.
Check if the issue persists.


Disable Bluetooth and WiFi, wait for a few seconds and enable them again.
Forget the network or Bluetooth device and try to reconnect.
Perform a factory reset, if none of the previous steps work.
Back up any important data on the phone to a computer or an external device.
Check the phone user manual for specific instructions on how to factory reset it.
What should I do if my camera app keeps crashing or blacks out.
Issue with connectivity. Enable and disable airplane mode.
Turn ON Airplane mode.
Wait for 30 seconds.
Turn OFF Airplane mode.
Wait for the phone to register the network


Go to the camera app and check if the issue persists.
Restart the phone
Clear camera app data and cache
Go to Settings > Applications > Camera
Click on Storage
Click on Clear cache and Clear data
Restart the phone
Check if the issue persists


What should I do if my phone is randomly rebooting for no reason or boots into Safe Mode?
This could be because the device has not been turned OFF for a long period of time. Restart the device.
Turn OFF the device and remove the battery, if it is removable.
Wait for 5 minutes and reinsert the battery, if removed.
Turn ON the device.
Check if the issue persists.


Apps are not updated and are causing the device to repeatedly crash. Update all apps.
Go to Apps > Playstore.
Click on the Menu icon and go to My Apps.
Click on Update All and make sure you are connected to a strong WiFi network while the apps are updating.
Check if the issue persists


Clear app data and cache for all applications.
Eject your SD card, if you have one, restart the phone and check if the issue persists.
Perform a factory reset.


Note: Bear in mind that you will lose any information that is not stored in the cloud for the apps you are clearing data and cache for like game scores, stats, etc.
What should I do if I have issues with mobile data connectivity on my phone.
Try the below steps to reconnect to your service provider's network.
Reboot your device.
Turn OFF your phone.
Wait for a minute.
Turn it back ON.
Check if the issue persists.


Enable Airplane mode, wait for a minute and disable it, if reboot does not work.
Disable and enable mobile data.
Go to Settings > Network > Mobile Data (or similar).
Disable Mobile Data.
Restart the phone.
Enable mobile data and check if the issue persists.


Perform a factory reset, if none of the previous steps work.
There could be an issue from your network service provider's end. Check other networks.
Check if the issue occurs with a different SIM.
Contact your network service provider, if required.


What should I do if I experience audio, mic and/or sound issues on my phone.
Check and ensure that there is no dust or debris stuck in the microphone.
Reconnect to Bluetooth devices.
Disconnect any Bluetooth device connected to your phone.
Wait for a few minutes.
Reconnect to the Bluetooth device.


Clear the app cache on your phone
Go to Settings > Storage.
Select Cached Data and clear it to clear all app caches simultaneously.
Clear the system cache, if clearing the app cache does not work.
Boot the device in Recovery Mode.
Check the user manual for specific instructions as they may vary by make and model.
Scroll down to highlight Wipe Cache Partition and select it with the Power key.
Press Yes.
Reboot the device.
Factory reset the device if the issue still persists.


What should I do if my phone is lagging/ experiencing performance issues.
The internal memory or RAM may not be optimized. Use the RAM manager tool.
Go to Settings > Memory.
Check the RAM manager to see what is slowing down the performance of the device.
End or uninstall any unwanted applications that are using up the RAM.


Internal memory is close to being full. Clear up space on the internal memory.
Wipe the cache partition.
Boot the device in Recovery Mode. Check the user manual for specific instructions as they may vary by make and model.
Reboot the device.
Delete unnecessary files, photos, videos, etc to free up space.
Perform a factory reset if none of the previous steps work.
Product troubleshooting - Wireless- Tablet
What should I do if my tablet is not connecting to the internet?
The WiFi setting could be OFF on the tablet. Check the settings and ensure WiFi is enabled and the tablet is ready to connect to a network. Scan for available network and connect to the one you want.
Also, check the Network status and ensure the tablet has a connection after configuring the network. Go to Settings > General > Network > Network Status to check the connection status.
What should I do if the Router/Modem is not ON or connected to the internet?
Ensure the modem/router is connected to a working power outlet. Ensure that all the lights on the modem/router are ON. If the issues persists, contact your ISP provider.
What should I do if the wireless network signal on my tablet is too weak?
Wireless router could be too far from the tablet. Position your wireless router, modem router, or access point in a central location. Try to avoid putting the wireless device in a corner. Ensure that the router is no more than 15 feet away from the tablet.
Check if there are other devices connected to the network. Disconnect any devices that you aren't actively using. To boost your wireless signal, use a wireless repeater. Place the repeater halfway between your router and the tablet.
Note: Multiple devices connected to the internet at thesame time can lower your internet speeds and decrease your WiFi experience.
Always ensure your network is protected by a strong password. Update your password every few months to prevent the possibility of unauthorized usage.
My tablet is slow, freezes, locks up, turns off or power cycles repeatedly.
Clear temporary files and apps cache.
Perform a soft reset.
Press and hold the Power key from the Home screen of the tablet.
Release the Power key when the screen turns OFF.
Press and hold the Power key again until the tablet restarts.
Test your device to see if the issue is resolved.


Clear application cache.
Each application has a cache of temporary files that may be taking up memory. You may not be able to clear the cache for every application. Some apps may not function as expected after clearing cache. Make sure you clear only the application cache and not the application data. If you clear the application data, your personal settings and info such as login information and high scores will be deleted.
Tap the All apps icon on the Home screen > Tap Settings.
Scroll down and tap Application Manager > Swipe to All.
Scroll to and tap the desired application.
Tap Clear Cache.
Wait for the application cache to be cleared. Follow the above steps for all applications you want to clear the cache for.


Free up internal storageUninstall unused applications. It helps free up internal memory and can improve device performance.
Tap Play Store from the Home screen.
Tap the icon Downloaded Apps.
Scroll to and tap the app you want to uninstall.
Tap Uninstall.
Tap OK.


Remove unwanted widgets
You can remove some widgets to help improve performance.
Tap Widgets.
o Press and hold the desired widget.
o Slide the widget to the Remove icon.
o Release the widget when it turns red and it will be removed from the Home screen
A recently installed application is causing an issue. Uninstall any applications that were installed before the issues started.
Tablet is not updated Update the software on the tablet.
Go to Settings > About.
Click on Software Update.
Click on Check for Updates.
Install any update that is available.
Restart the tablet and check if the issue persists.


My tablet does not turn ON.
Connect your tablet to the power adapter.
Ensure the tablet has power. Ensure no light or images are visible.
Check the battery.
Try charging the tablet with a new charger.
Replace the battery if the tablet shows no indication of charging even with a new charger.
Check for any visible damage on the power button. For any defect or damaged scenarios, contact to Amazon within the return window.
Check and replace the display, if required.
Check to make sure there isn't anything blocking the connection of your charging port on your device. Blow out or carefully use the end of a small paperclip (or similar long slender object) to get any dirt/debris out of the charging port.
Check for software issues. Reinstall operating system. Back up your device. Reinstall the operating system according to the manufacturer's specifications to restore the software.
What should I do if my tablet screen does not respond to touch?
Screen protector/tablet case could be interfering with the touchscreen. Remove your screen protector or case from the device. Test the touchscreen again.
Perform a soft reset.
Press and hold the power button until your screen goes black.
After 1 or 2 minutes, press and hold the power button to switch ON the device again.
For any defect or damaged scenarios, contact to Amazon within the return window


What should I do if my tablet overheats?
Perform a soft reset
Hold down the power button until the device shuts off.
Let it cool down for a few minutes.
Hold the power button until the device powers on.
Battery is defective. Replace the battery. For any defect or damaged scenarios, contact to Amazon within the return window.
What should I do if my tablet is slow to respond.
Temporary files may be causing an issue. Clear temporary files and apps cache.
Perform a soft reset.
Press and hold the Power key from the Home screen of the tablet.
Release the Power key when the screen turns OFF.
Press and hold the Power key again until the tablet restarts.
Test your device to see if the issue is resolved.


Clear application cache. Refer to question 4
The issue could be caused because of low internal memory. Free up internal storage and remove unwanted widgets. A recently installed application might also be causing an issue. To remove unwanted/recently added widgets, refer to question 4
What should I do if my tablet does not produce sound?
Check playback device functionality. Check all speaker connections and test headphones on another functioning device. Connect the tablet to another playback device and check.
Back up your data and reinstall the operating system according to the manufacturer's specifications to restore the software
Check audio jack and inbuilt speakers. Check if the speakers on the tablet work. For any defect or damaged scenarios, contact to Amazon within the return window
Check and correct settings.
Go to Setting > Accessibility > Hearing.
Go to Turn Off all Sounds and make sure it is unchecked.


Check to make sure there is nothing blocking the speaker holes. Swab a thin q-tip across the surface of the speakers and inside the speaker hole to remove any blockage or buildup of dirt.
What should I do if the front camera on my tablet does not work?
If a particular app or process is conflicting with the flashlight, then a simple reboot should fix it.
Press and hold the power button and select Power OFF from the menu.
Wait for 10-15 seconds and turn it back ON.
Note: Restart should fix the problem in most cases.
Force stop the camera app.
Clear app data and cache.
Reset all app preferences.
Uninstall all Third-party camera apps.
Do a factory reset.
For any defect or damaged scenarios, Contact to Amazon within the return window
I am having Bluetooth and WiFi connectivity issues.
Check if the issue occurs on other devices.
Make sure Bluetooth is turned ON.
Determine which pairing process your device employs.
Turn ON discoverable mode.
Make sure the two devices are in close enough proximity to one another.
Power the device OFF and back ON.
Remove old Bluetooth connections.


Disconnect and reconnect from the device.
Turn OFF your tablet and wait for a few seconds.
Disable Bluetooth and WiFiWi-Fi and enable them again.
Forget the network/Bluetooth device and reconnect.


Perform a factory reset.
Go to Settings > Backup & reset > Factory data reset.
o Choose to Erase All Data.
Warning: This process will erase all data on your device so make sure you backup your data.


How do I know if my tablet is infected?
Below is a list of symptoms that might suggest that the device has an infection (more than 2 means that its surely an infection):
Data usage: This is due all the tasks that a virus tends to open in the background and it will also try to communicate via internet so also check internet usage.
Apps crashing: An infection will tend to interfere with common used apps, so the crashing of apps that before worked well it’s a clear sign.
Pop-ups: A sudden surge of pop-ups while browsing it’s one of the most important signs of infection
Mysterious charges: If the infection its especially malicious will try to charge your credit card with apps of the play store.
Battery Drain: For all these various activities the device will be consuming more energy, if you notice a sudden change on the energy consumption, it might be a sign of infection.
What can I do to remove an infection on my Android device?
Remove questionable apps:
Go to Settings > Apps.
Click on the app that needs to be uninstalled.
Click on Clear Cache and Clear Data.
Tap Uninstall to remove the app from the device.


How do I remove an infection from my Apple tablet?
Update the device from the tablet because when Apple finds a vulnerability they patch it up as soon as possible.
Go to Settings > General > Software Updates.
Select Download and Install.


Update the device from iTunes if the tablet is not responsive because of the infection.
Connect the device to a computer.
Select your device.
From the menu in the iTunes select Summary.
Click Check for update.
Click Download and Update.


Reset the device.
Go to Settings > General > Reset.
Select Erase all content and settings.
Restart the device.
Shipping and Delivery  ›  General Shipping Information  › 
Secure Delivery with a One-Time Password
An OTP adds an extra layer of security to your packages.
It is a six-digit number sent to your registered email address and mobile after the item is shipped.
You can also find the OTP by selecting Track Package in Your Orders If you are unable to locate the OTP at the time of delivery, request the delivery associate to resend it to your registered mobile number.
Your OTP is valid until the end of the delivery day.
If your order is being delivered with a one-time password, you’ll be asked to read this OTP to the delivery driver so they can enter it on their handheld device. Once the correct OTP is entered, the driver will deliver your package.
Read the OTP you’ve received to the driver in person and not over phone or intercom to receive the package.
Note:
If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
If no one can receive the package, we will re-attempt the delivery on the next working day (subject to applicable policies).
Please don't share the OTP with the driver over the phone
Drivers cannot leave packages unattended at the delivery address that requires an OTP.
To place an order for a different recipient, you can provide the recipient’s mobile number while placing the order. This will ensure the recipient receives the OTP at the time of delivery. Else, the OTP will be sent to the registered mobile number.










Shipping and Delivery  › 
How Do I Check Eligibility for Guaranteed Delivery?
To check if an item is eligible for Guaranteed Delivery at the delivery address or pickup store:
Go to the product details page.
Select a delivery address from Deliver to, or enter your pincode.
Select Update.
Eligible shipping speeds will appear.
For eligible items, you can select a delivery option at checkout.
Shipping and Delivery  › 
Guaranteed Delivery Options
The following table lists Guaranteed Delivery charges for the different speeds for Prime and Non-Prime members:
Guaranteed Shipping Speed:
Charges per Order for Prime Members:
Charges per Order for Non-Prime Members:
One-Day Delivery
FREE
₹150
Two-Day Delivery
FREE
₹120
Scheduled Delivery*
FREE
FREE (For some FBA items you pay ₹50 for weekend and next-day delivery.)
Morning Delivery
₹50
₹175
Same-Day Delivery
Free
₹175
Express Delivery for Prime Now
₹49
N/A
Next-day Delivery/Scheduled Delivery
₹30
₹59
*You get free Scheduled and Standard Delivery for Large Appliances.
**All Pantry orders worth ₹599 or more qualify for free delivery.

Note: Seller Fulfilled items can qualify for Guaranteed One Day and Two Day delivery only. Delivery charges on Seller Fulfilled items vary by Seller.

Shipping and Delivery  › 
Release-Date Delivery
Release-Date Delivery is available to addresses in the following locations:
Ahmedabad
Bangalore
Belgaum
Chandigarh
Chennai
Coimbatore
Delhi
Faridabad
Goa
Guntur
Gurgaon
Hyderabad
Jaipur
Jalandhar
Jodhpur
Kolhapur
Ludhiana
Madurai
Mumbai
Mysore
Nagpur
Nashik
Patiala
Pondicherry
Pune
Rajkot
Salem
Surat
Thane
Tiruchirappalli
Udaipur
Vadodara
Vellore
Vijayawada
Visakhapatnam



Order with Release Date Delivery
To place an order with Release-Date Delivery:
Select New Released and Pre-orders from the product categories.
Go to the product description page.
Select Pre-order.
Select an eligible shipping address when prompted.
Follow instructions and complete the order.
Shipping charges, if applicable, for Release-Date Delivery are shown during checkout.
When your order is shipped, we'll send you an SMS or email with the status of your order. For more information, see Track Your Package.
Note: Not all pre-ordered products have a release-day delivery.
Shipping and Delivery  › 
Same-Day and Two-Day Delivery
1. How do I get Same-Day Delivery?
You can get Same-Day Delivery in two ways:
Prime Members can avail free Same-Day or One/Two-Day delivery in select cities on orders that include eligible items. Read more about Prime Shipping Benefits here.
Non-Prime Members can avail paid Same-Day or One/Two-Day delivery on eligible items in select cities.
If your order qualifies for Same-Day, One/Two-Day delivery, you will need to choose your preferred delivery option at checkout.
2. Which items are eligible for Same-Day Delivery?
Fulfilled by Amazon and Prime Eligible Items: The Guaranteed Delivery options are available on Prime Eligible items in select cities. The list of cities and other Terms and Conditions can be found here.
Shipping speeds and charges vary based on the items in your cart and the delivery address. You can find more details here.
Seller-Fulfilled Items: Certain Seller Fulfilled items that aren’t Prime eligible can qualify for Guaranteed One-day and Two-day delivery. Delivery charges vary by Seller. You can find more about Seller-fulfilled orders here.
Note: Items belonging to large appliances and furniture categories do not qualify for these express shipping options.
3. Where can I get Same-Day Delivery?
Same-Day and One/Two-Day delivery options are available in select cities and only certain pin codes are eligible. You can check the delivery options for your pin code on the product detail page or at checkout.
Same-Day Delivery is available in the following cities:
Ahmedabad
Gurgaon
Bangalore
Kanchipuram
Chennai
Mumbai
Delhi
Navi Mumbai
Faridabad
Noida
Gandhi Nagar
Thane
Ghaziabad
Tiruvallur

Note: Same-Day Delivery is available only to residential addresses.
Amazon will not be responsible to provide Same-Day delivery if:
The customer is not present at the delivery address to take the delivery or
The customer picks up the package on a later date though the package has been delivered at the pickup store on the promised date.
4. When can I get Same-Day Delivery?
Same-Day Delivery: If you order eligible items before the cut-off time displayed on the product detail page and at checkout, we will deliver those items based on order confirmation, if you live in an eligible pin code.
Note: If the cut-off time has passed, you may have the option to receive your delivery the next day. Delivery speeds and any applicable charges will be confirmed during checkout, before you complete your order.
To check the list of cities and other terms and conditions for Same-Day, One/Two-Day Delivery, check this page.
Note: On Weekends (Saturday and Sunday), and regional or national holidays, deliveries are not guaranteed to establishments like offices that might be closed. This is applicable to all types of deliveries.
5. What does Same-Day Delivery cost?
Prime eligible and Fulfilled by Amazon items
Shipping Speed
Charge Per Item: Prime, Prime Lite, and Prime Shopping Edition members
***
Charge Per Item***: Non-Prime Customers****
Same-Day Delivery
Free
₹119
One-Day Delivery
Free
₹99
Two-Day Delivery
Free
₹79
Standard Delivery **
Free
₹40

**Standard Delivery charges are free for non-Prime members for orders ₹499 or more.
**We deliver orders placed with Standard Delivery in two or more days after they are shipped. You can check the estimated delivery date before ordering.
***The applicable delivery charge is levied even for multiple quantities of the same product. The shipping fee per item structure is limited to standard and fast track speeds for Prime and non-Prime customers mentioned in the table above.
**** Limited Time Special Offer : Reduced Shipping Fees for Non-Prime Customers.
For detailed terms and conditions of shipping charges, visit this page.
Seller-Fulfilled items: Shipping speeds and charges for these items vary depending on the seller. You can check the speeds and charges before you place the order.

6. What if I don't receive an item that was eligible for Same-Day Delivery or receive it late?
To get Guaranteed Delivery, you must place orders within the timeline shown on the product detail page. The date is subject to change before you place your order. Your order confirmation email shows your confirmed delivery date.
Amazon automatically refunds delivery charges if you don't get your Same-Day, One-Day, or Two-Day Delivery by the promised date. Refunds go to your Amazon Pay balance. If you choose Pay on Delivery (POD), you first pay the full order cost, then, you get a delivery refund.


Shipping and Delivery  › 
Guaranteed Shipping Speeds and Delivery Charges

Guaranteed shipping speed
To get Guaranteed Delivery, you must place orders within the timeline shown on the product detail page. The date is subject to change before you place your order. Your order confirmation email shows your confirmed delivery date.
Delivery Charge Refunds
Amazon automatically refunds delivery charges if you don't get your Morning, Same-Day, One-Day, or Two-Day Delivery by the promised date. Refunds go to your Amazon Pay balance. If you choose Pay on Delivery (POD), you first pay the full order cost, then, you get a delivery refund.







Shipping and Delivery  › 
Terms and Conditions for Guaranteed Delivery
The options of Guaranteed Morning, Same-Day, One/Two-Day Delivery are subject to the following Terms & Conditions.
Guaranteed delivery options are available on Prime Eligible items in select cities.
Orders must be placed within the time frame mentioned on the product details page to avail the option. The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email.
Only certain pin codes are eligible for these options.
To get your order within the guaranteed delivery time, you need to select the respective delivery option during checkout.
Items belonging to large appliances and furniture categories do not qualify for these express shipping options.
The Delivery guarantee applies to attempted delivery by the promised date. Amazon will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery or if the customer picks up the package on a later date though the package has been delivered at the pickup store on the promised date.
On Saturdays, and regional or national holidays, deliveries are not guaranteed to establishments like offices that might be closed.
Store operating hours and working days are displayed while selecting the pick-up store at the time of order placement.
We are constantly working to expand our coverage. Please check availability of guaranteed delivery options for your pincode on the detail page or at check out.
Your package will be delivered to the pickup store on your estimated delivery date and you will get a notification mail once the package is delivered to the store and is ready for pickup.
The following additional terms and conditions apply for Guaranteed Morning Delivery.
Morning Delivery is not available to establishment addresses like offices and business premises. It is restricted only to residential addresses.
Morning Delivery attempts happen latest by 11 am.
Morning Delivery is available in the following cities:
Bangalore
Delhi
Mumbai
Faridabad
Noida
Ghaziabad
Hyderabad



The following additional terms and conditions apply for Guaranteed Same-Day Delivery.
For Same-Day Delivery, we cannot guarantee delivery attempts to establishments like offices and business premises that close by 6 p.m.
Same-Day Delivery attempts happen latest by 9 p.m.
Same-Day Delivery is available in the following cities:
Ahmedabad
Gurgaon
Bangalore
Kanchipuram
Chennai
Mumbai
Delhi
Navi Mumbai
Faridabad
Noida
Gandhi Nagar
Thane
Ghaziabad
Tiruvallur

One Day Delivery* is available in the following cities:
Agra
Karur
Ahmedabad
Kolhapur
Ajmer
Kota
Allahabad
Krishnagiri
Ambala
Lucknow
Amritsar
Madurai
Anand
Mangalore
Ankleshwar
Manipal
Arakkonam
Mathura
Bangalore
Meerut
Bathinda
Mumbai
Belgaum
Mysore
Bharuch
Nadiad
Chandigarh
Namakkal
Chennai
Nashik
Coimbatore
Navi Mumbai
Cuddalore
Navsari
Davangere
Noida
Dehradun
Panchkula
Delhi
Pondicherry
Dharmapuri
Pune
Dharwad
Rajkot
Dindigul
Rohtak
Erode
Rupnagar
Faridabad
Salem
Gandhi Nagar
Secunderabad
Ghaziabad
Sonipat
Gurgaon
Sriperumbudur
Harihara
Surat
Hisar
Thane
Hosur
Thanjavur
Hyderabad
Tiruchirappalli
Indore
Tirupur
Jaipur
Tiruvallur
Jamnagar
Tumkur
Jodhpur
Udaipur
Kalpakkam
Vadodara
Kanchipuram
Valsad
Kanpur
Vellore
Karnal



Two Day Delivery* is available in the following cities:
Agra
Madgao
Ahmedabad
Madurai
Ajmer
Mangalore
Allahabad
Manipal
Ambala
Mathura
Amritsar
Meerut
Arakkonam
Morena
Bangalore
Mumbai
Belgaum
Mysore
Chandigarh
Nadiad
Chennai
Nagpur
Coimbatore
Namakkal
Delhi
Nashik
Dharmapuri
Navi Mumbai
Dharwad
Navsari
Dindigul
Noida
Erode
Panchkula
Faridabad
Panjim
Gandhi Nagar
Patiala
Ghaziabad
Patna
Guntur
Pondicherry
Gurgaon
Pune
Gwalior
Rajkot
Hosur
Rupnagar
Hyderabad
Salem
Indore
Secunderabad
Jaipur
Sriperumbudur
Jalandhar
Surat
Jamnagar
Tenali
Jodhpur
Thane
Kalol
Thanjavur
Kalpakkam
Tiruchengodu
Kanchipuram
Tiruchirappalli
Kanpur
Tirupur
Karur
Tiruvallur
Kolhapur
Tuticorin
Kolkata
Udaipur
Kota
Vadodara
Krishnagiri
Valsad
Kumbakonam
Vellore
Lucknow
Vijaywada
Ludhiana
Warangal

*This delivery option for pickup stores is currently available only in select pincodes of Bangalore, Hyderabad, Mumbai, and Chennai.





Shipping and Delivery  › 
Amazon Prime
 Amazon Prime  › 
Amazon Prime and Prime Lite Membership Benefits
Prime members can see the Prime logo  on product detail pages of all eligible items.
Prime Membership benefits applicable on all Prime Eligible  items include:
Free Delivery to eligible addresses


One-Day Delivery, Two-Day Delivery, Scheduled Delivery and Same-Day Delivery
No-Rush Shipping to eligible addresses and ₹25 cashback. For more details, go to About the No-Rush Shipping Program.
Discounted delivery charges to eligible addresses


Morning Delivery to eligible addresses at ₹50 per item.
No minimum order value required for FREE Standard Delivery.
Refer to Shipping Speeds and Charges for more details
Amazon Pay ICICI Bank Credit Card

Eligible Prime members earn 5% cashback on Amazon.in purchases.
Digital and Gift Card purchases are exempt because they earn 2% back, in addition to rewards everywhere else you shop.
For more information, go to Amazon Pay ICICI Bank Credit Card.
Prime Reading

Borrow eBooks, comics, and more from the Prime Reading catalog. Read them on your Kindle E-reader or the free Kindle reading apps for Android, iOS, PC, and macOS.
For more information, go to Kindle Store Terms of Use.
Amazon Music


Unlimited, ad-free access to playlists, stations, and millions of songs and albums at no additional cost.
For more details, go to Amazon Music.
Amazon Prime Video


Unlimited ad-free video streaming of the latest movies, award-winning Amazon originals, Live sports and TV shows from India and around the world.
Amazon Prime Video content is available on PrimeVideo.com, Prime Video Android/iOS apps, and is subject to Amazon Prime Video Terms and Conditions.
For more details, go to Prime Video.
Prime Early Access & Exclusive Deals
Early access to Lightning Deals on Amazon.in
Exclusive Lightning Deals and Deals of the Day for Prime members
Prime Advantage
No Cost EMI: Smartphone purchase with lower monthly installments. For more details, visit Prime Advantage No Cost EMI.
6 months Free Screen Replacement: Get 6 months Free Screen Replacement (in case of screen damage) by Acko at no extra cost. For more details, visit Prime Advantage.
Amazon Family offers
Amazon Family and offers are subject to Amazon Family Terms and Conditions.
For details, go to Amazon Family.
Prime Gaming
At no additional cost, Prime members can enjoy a selection of free games every month along with additional gaming benefits. Some content is from third parties and is subject to their terms. For more information, go to Prime Gaming.

Prime Lite Membership benefits applicable for all Prime Eligible  items include:
Free Delivery to eligible addresses


One-Day Delivery, Two-Day Delivery, Scheduled Delivery and Same-Day Delivery.
No-Rush Shipping to eligible addresses and ₹25 cashback. For more details, go to About the No-Rush Shipping Program.
Discounted delivery charges to eligible addresses


Morning Delivery to eligible addresses at ₹175 per item.
No minimum order value required for FREE Standard Delivery.
Refer to Shipping Speeds and Charges for more details
Amazon Pay ICICI Bank Credit Card

Eligible Prime members earn 5% cashback on Amazon.in purchases.
Digital and Gift Card purchases are exempt because they earn 2% back, in addition to rewards everywhere else you shop.
For more information, go to Amazon Pay ICICI Bank Credit Card.
Amazon Prime Video

Unlimited video streaming of the latest movies, award-winning Amazon originals, Live sports and TV shows from India and around the world across 1 device in HD quality with ads.
Amazon Prime Video content is available on Prime Video Android/iOS apps, and is subject to Amazon Prime Video Terms and Conditions.
For more details, go to Prime Video.
Prime Early Access & Exclusive Deals
Early access to Lightning Deals on Amazon.in
Exclusive Lightning Deals and Deals of the Day for Prime members
Prime Advantage
No Cost EMI: Smartphone purchase with lower monthly installments. For more details, visit Prime Advantage No Cost EMI.
6 months Free Screen Replacement: Get 6 months Free Screen Replacement (in case of screen damage) by Acko at no extra cost. For more details, visit Prime Advantage.
Amazon Family offers
Amazon Family and offers are subject to Amazon Family Terms and Conditions.
For details, go toAmazon Family.



Prime Shopping Edition Membership benefits applicable for all Prime Eligible  items include:
Free Delivery to eligible addresses


One-Day Delivery, Two-Day Delivery, Scheduled Delivery and Same-Day Delivery.
Note: Same-Day delivery is available for free with Prime Shopping as a limited time offer. Amazon reserves its right to modify this at its discretion.
No-Rush Shipping to eligible addresses and ₹25 cashback. For more details, go to About the No-Rush Shipping Program.
Discounted delivery charges to eligible addresses


Morning Delivery to eligible addresses at ₹50 per item.
No minimum order value required for FREE Standard Delivery.
Refer to Shipping Speeds and Charges for more details
Amazon Pay ICICI Bank Credit Card

Eligible Prime members earn 5% cashback on Amazon.in purchases.
Digital and Gift Card purchases are exempt because they earn 2% back, in addition to rewards everywhere else you shop.
For more information, go to Amazon Pay ICICI Bank Credit Card.
Prime Early Access & Exclusive Deals
Early access to Lightning Deals on Amazon.in
Exclusive Lightning Deals and Deals of the Day for Prime members
Prime Advantage
No Cost EMI: Smartphone purchase with lower monthly installments. For more details, visit Prime Advantage No Cost EMI.
6 months Free Screen Replacement: Get 6 months Free Screen Replacement (in case of screen damage) by Acko at no extra cost. For more details, visit Prime Advantage.



Note:
All Prime Eligible items are Fulfilled by Amazon with added free fast delivery benefits, depending on the Prime membership plan you have chosen.
Guaranteed One-Day, Two-Day, Same-Day, No-Rush, Morning, and Scheduled Delivery are only offered in select cities on eligible items Some items are not available for one-day and two-day delivery due to special packaging or handling requirements. Instead they receive free standard delivery. For more details, refer to Guaranteed Shipping Speeds and Delivery Charges.
If you have chosen a Prime Lite membership plan, you will be not be able to access Prime Video on web browsers. see Amazon Prime Video Terms of Use for details.
Amazon Prime benefits don't extend to all items, specially items belonging to the large appliance and furniture categories. The option to gift Prime membership is currently unavailable on Amazon.in.
Amazon Prime isn't available for customers who purchase products for the purpose of resale or use Prime free delivery to deliver products to their customers or potential customers.
We may change these benefits occasionally, as in our Amazon Prime Terms & Conditions.
Prime digital benefits, including access to Prime Video, Prime Music, E-books & Gaming are not available with Prime Shopping Edition.
Items eligible for Prime delivery benefits are clearly marked. Look for the Prime logo  next to products. Learn more about Prime eligible items.
Guaranteed One-Day, Two-Day, Same-Day*, No-Rush, and Scheduled Delivery are only offered in select cities and available only on eligible items. To know more, refer Amazon Prime Shipping Benefits.
 Amazon Prime Benefits  › 
Prime Eligible Items
Amazon Prime, Prime lite and Prime Shopping Edition members receive delivery benefits, and early and special access to Lightning Deals on Prime eligible items.
Note: Enjoy Prime Benefits. Sign up for Prime today.
Logged in Prime members see the Prime logo on product detail pages of all eligible items.
The logo indicates the following:
The item is eligible for FREE Standard Delivery.
The item may be eligible for FREE One-Day, Two-Day, and Scheduled Delivery to eligible pin codes.
The item may be eligible for discounted Same-Day and Morning Delivery to eligible pincodes. See Amazon Prime Shipping Benefits.
The item is eligible for Prime early and exclusive access deals. See Prime Early and Exclusive Access Deals.
The item is eligible for Express Delivery for Amazon Fresh orders. The item may qualify for a free replacement. See Amazon.in Replacement Policy.
Amazon ships the item.
You can track the delivery of the item.
You can return the item through our Returns Center.
You can contact Amazon Customer Service about issues with the item.
You can order the item using Pay on Delivery as a payment option. See About Pay on Delivery.
When you search for an item on Amazon, you can filter the search results to show only Prime eligible items as follows:
On desktop: Select the checkbox next to the Prime logo.
On a mobile browser or in the Amazon Shopping app: Tap the switch next to the Prime logo. It turns orange to show that the filter is on.
Refer to Shipping Speeds and Delivery charges page for plan wise details
Kindly note , Same day and 1-day delivery is not eligible for Prime lite customers

Amazon Prime  › 
About Using a Promotional Code for Amazon Prime
Promo Codes for Amazon Prime are provided by companies that Amazon teams up with to offer limited period Prime membership to customers.
1. What are Prime Promo Codes?
Amazon teams up with other companies to offer limited period Prime membership to customers. These companies will provide a Prime promotional code to select customers which you can redeem on Amazon.in for a limited period Prime membership.
2. Which partners/companies provide Prime Promo Codes today?
Axis Bank, HDFC Bank, ICICI Bank, HDFC Diners, Nestle KitKat, Clarks footwear, Intermiles, Thriwe, BigCity Promotions, Samsung provide promo codes to select customers. Customers can redeem this promo code at https://www.amazon.in/prime/promo/landing.
Note: Promo codes are redeemable only on select credit cards of respective banks and works only once per user.
3. How do I activate my Promo code?
To apply a promotional code for Prime, use the link provided to you when you received the code from Amazon’s partner. The offer is not transferable.
Bank
Process
Axis Bank
HDFC Bank
ICICI Bank
Nestle KitKat
Clarks
HDFC Bank Promotional Offer Customers
Samsung Customers
You'll need to enter the code, post which you will be directed to card verification page. Enter your Axis Bank credit card details eligible for the offer to start your membership and seamlessly auto-renew your membership at the end of your promotional period. If URL is embedded with Promo Code, you will directly land on card verification page
HDFC Diners Bank
Select the URL given by partner and enter the code to start your membership.




3 months
12 months
Intermiles
BigCity Promotions Customers
VISA Customers
You'll need to enter the code, post which you will be directed to card verification page. Enter your credit card details for the offer to start your membership and seamlessly auto-renew your membership at the end of your promotional period. If URL is embedded with Promo Code, you will directly land on card verification page.
Select the URL given by partner and enter the code to start your membership.

Prime Gifting: Select the URL received on email and enter the code to start your membership
4. What happens at the end of my promotional membership period?
Banks
Process
Axis Bank
ICICI Bank
Nestle KitKat
Clarks
HDFC Bank Promotional campaign
Samsung Customers
Membership will auto-renew to an annual plan on the credit card entered by the customer at the start of their Prime membership. At any point in the membership period, you can change the auto renew settings by going to 'Manage my Prime membership' page.
HDFC Diners Black
HDFC Bank
At the end of your membership period, you may continue your membership by purchasing any plan directly on Amazon.in




3 months
12 months
Intermiles
BigCity Promotions Customers
VISA Customers
Membership will auto-renew to an annual plan on the credit card entered by the customer at the start of their Prime membership. At any point in the membership period, you can change the auto renew settings by going to 'Manage my Prime membership' page.
At the end of your membership period, you may continue your membership by purchasing any plan directly on Amazon.in.

Prime Gifting: At the end of your membership period, you may continue your membership by purchasing any plan directly on Amazon.in.
5. Are existing Prime members also eligible for this offer?
No, at this time, the offer is only applicable to the non-Prime customers. You may use this offer once your current prime membership ends, provided the promo code is still valid.
6. My PPC is not working; who should I contact?
If your promotional code does not work when trying to redeem it, please Contact Us.
7. I lost my PPC; who should I contact?
If you lose your promotional code when trying to redeem your code, please reach out to the partner who issued your code. Check the contact details below.
8. Is the Prime offer applicable to Business accounts?
No. Prime offer is applicable only to non-Business accounts
Below are the contact details of the participating banks.
Banks
Contact Details
Axis Bank Customer Service helpline numbers
18605005555
1 8604195555
HDFC Diners Customer Service helpline numbers
1800 118 887
022 42320226
ICICI Bank Customer Service helpline numbers
1860 120 7777
HDFC Bank Customer Service helpline
customerservices.cards@hdfcbank.com
Nestle KitKat Customer Service helpline
080-67181401
support@woohoo.in
Intermiles Customer Service helpline
+91-8422893333
memberservices@intermiles.com
Clarks Customer Service helpline
080-40554894. Lines are open Monday to Friday between 10:30 AM to 5:30 PM
HDFC Bank Promotional campaign customer service helpline
customer.care@thriwe.com
1800 208 7899
BigCity Promotions
080-40554894. Lines are open Monday to Friday between 10:30 AM to 5:30 PM
VISA Customers
customer.care@thriwe.com
1800 208 7899
Samsung Customers
my.galaxy@samsung.com
1800 407 267864
Prime Gifting
support@vouchagram.com

9. Why is my payment failing?
In case of a payment failure, you will receive a notification to revise the payment within 24 hours. Please see Revise Payment for more details. Please ensure you are using an Axis/HDFC/ SBI Bank Credit Card to redeem the promo code.

 Amazon Prime  › 
Amazon Prime Terms and Conditions
Promotional Trial Memberships
We may sometimes offer trials or other promotional memberships to certain customers, which are subject to these Terms except as otherwise stated in the relevant promotional offers. Such trial or promotional memberships may be subject to conditions prescribed by Amazon. These relevant conditions and the term / tenure for such promotional memberships may be different from the Terms.
Some of such trials or promotional membership may be available to you only in the event Auto Renewal of your Prime membership is enabled for your membership.
Membership Plan
We offer different plans of Prime membership under which the membership fee and the Prime benefits available to you may vary. You can change your Prime membership plan at any time. Please click  here for more information on the different membership plans we offer and the benefits available under each membership plan. The payment method(s) eligible to be used for different Prime membership plans may vary, and Amazon reserves the sole right to determine the eligible payment methods for each Prime membership plan.
Membership Term Prime Membership
Prime membership may be offered by Amazon for different terms and tenures. The key memberships are described as under:
Prime Membership Plan
Term
Annual Prime Membership
Annual Prime Membership (valid for 12 months from date & time of activation)
Three Month Prime Membership
Three Months (valid for 3 months from date of activation)
Monthly Prime Membership
*For Monthly Prime Membership, a customer's Prime membership will be due for renewal on a monthly basis.
For example, if the Monthly Prime Membership of the customer is activated at 10 a.m. on January 05, 2020, the Monthly Prime Membership shall end at 10 a.m. on February 05, 2020.

You may select the Prime membership plan of your choice and you can change the Prime membership plan at any time. The payment method(s) eligible to be used for different Prime membership plans may vary, and Amazon reserves the sole right to determine the eligible payment methods for each Prime membership plan.
Membership Term Prime Lite and Prime Shopping Edition Membership  
The Prime Lite membership and Prime Shopping Edition may be offered by Amazon, at its discretion, for different terms and tenures. The key membership terms under Prime Lite and Prime Shopping Edition membership are described as under: 
Prime Membership Plan
Term
Annual Prime Lite Membership
Annual Membership (valid for 12 months from date & time of activation)
Prime Shopping Edition
Annual subscription (valid for 12 months from date & time of activation)

          
Fees
The membership fee for different Prime membership plans such as Prime, Prime Lite and Prime Shopping Edition and different Prime membership terms such as a monthly or annual is stated in the Prime section of our Help pages. The Prime membership fee is non-refundable except as expressly set forth in these Terms. Taxes may apply on either or both of the membership fee and the reduced shipping charges for Prime. 
Your Prime membership will be renewed consecutively for such terms, monthly or annual as chosen by you, (such renewal, "Auto Renewal"), if the payment method you have chosen for making payments towards your Prime membership supports Auto Renewal. In cases where you select an eligible payment method, the payment of the membership fees will be on a recurring basis (such payments, "Recurring Payments") and you authorize us to collect the membership fee for the next membership terms(s).
In the event Recurring Payments is enabled for your Prime membership, you agree to be bound by the 'Recurring Payments for Amazon Prime - Terms & Conditions', available here.
You have the sole right to decide to cancel or disable the Auto Renewal of your Prime membership either by contacting Amazon customer support or in the settings or preferences of your Amazon.in account.
By signing-up for Prime membership, you confirm that you are a resident of India. You cannot use a credit or debit card issued outside India to pay for any membership fee for Prime. You cannot pay for membership fee for Prime using a virtual card or virtual account by banks. Paid Prime membership only becomes effective upon successful authorization of payment or successfully enabling Recurring Payments (for Auto Renewal of your membership) through the Amazon.in website (as the case may be).
If Auto Renewal of your Prime membership has been enabled your membership will renew automatically for a membership term one after the other, unless you expressly select to cancel or disable Auto Renewal or Recurring Payments for your Prime membership.
For the avoidance of doubts, it is clarified that once Auto Renewal has been enabled, monthly Prime memberships renew automatically on a monthly basis and annual Prime memberships renew automatically on an annual basis.
Delivery Benefits and Eligible Purchases for Prime
Prime delivery benefits depends upon the Prime membership plan you have chosen inventory availability, order deadlines, and the delivery address. They are limited to certain products sold on the Amazon.in website. Products eligible for Prime will be designated as such on their product pages. Some special product, order, handling fees, and/or taxes may still apply to eligible purchases. Prime,  Prime Lite and Prime Shopping Edition customers enjoy free same-day, one-day, two-day and standard delivery. For items that are not available for one-day or two-day delivery, for Prime customers will receive free standard delivery. If only some items in your order are eligible for your chosen Prime membership plan, you will pay applicable shipping charges for the ineligible items. Changing or combining orders, or changing your delivery address, speed, or preferences might affect Prime eligibility under different Prime membership plan. Certain purchases may only be entitled to standard shipping because of their size, weight, and other shipping characteristics.
We may also exclude products with special shipping characteristics at our discretion. The Prime section of our Help pages provides information about eligible items, shipping cost, shipping speed, and shipping destinations.
Other Benefits
Click here for information about additional Prime benefits under Prime and Prime Lite membership plan and Click here for information about benefits under Prime Shopping Edition.
Other Limitations
We reserve the right to accept or refuse membership in our discretion.
We may send you email and other communications related to Prime and your Prime membership (regardless of any settings or preferences related to your Amazon account).
You may not transfer or assign your Prime membership or any Prime benefits, except as allowed in these Terms.
Prime members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Prime benefits.
From time to time, Amazon may choose in its sole discretion to add or remove Prime membership benefits for any or all Prime membership plans.
Membership Activation
Your paid Prime membership plan will be activated only on successful payment for Prime membership plan made through the Amazon.in website or www.primevideo.com.
Membership Cancellation
You may cancel your Paid Prime and Prime Lite membership any time by visiting Your Account and adjusting your membership settings on Prime Central. If you cancel the annual Prime/Prime Lite membership within 3 business days of signing up for such paid Prime/Prime Lite membership, we will issue a credit note to you and refund your full membership fee, provided that we may charge you (or withhold from your refund) the value of Prime benefits used by you and your account during this 3 business day period by issuing a partial credit note to you. If you cancel the annual Prime membership at any other time, we will raise a credit note and refund your full membership fee only if you have not made any eligible purchases or taken advantage of Prime benefits since your latest Prime membership charge.
If you cancel the Prime Shopping Edition membership, we will raise a credit note and refund your membership fee on pro-rata basis only if you have not made any eligible purchases or taken advantage of Prime Shopping Edition benefits.
If you cancel a monthly Prime membership, the membership fee will be refunded only if you have not made any eligible purchases or taken advantage any of the Prime benefits since your latest Prime membership charge.
For the avoidance of doubt, the cancellation and refund process provided under this section, shall apply to you irrespective of whether Auto Renewal or Recurring Payments has been enabled for your Prime membership or not.
Customers who sign up for Amazon Prime/Prime Lite using the Android mobile shopping app or Prime Video Android app using Google Play must manage their subscription through Subscriptions on Google Play.
Customers who sign up for Amazon Prime/Prime Lite using the Android mobile shopping app or Prime Video Android using Google Play will not be eligible to cancel Prime / Prime Lite subscription or claim refund of membership fee. If it’s been less than 48 hours since Customer has bought Amazon Prime/Prime Lite using Google Play, Customer can request a refund through Google Play.      
Agreement Changes
We may in our discretion change these Terms, Amazon.in Conditions of Use, Conditions of Sale and Privacy Notice, or any aspect of Prime membership, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
Termination by Us
We may terminate your Prime membership at our discretion without notice. If we do so, we will issue a credit note to you and give a prorated refund based on the remaining term of your then membership term, whether annual or monthly. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Prime membership, or is harmful to our interests or another user. It is clarified that if the Auto Renewal of your Prime membership is enabled, you will be provided a refund (in accordance with these Terms) only for such membership term for which you have been charged. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN CONDITIONS OF USE AND SALE , IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO PRIME. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PRIME MEMBERSHIP.

  Amazon Prime  › 
Amazon Prime Shopping Edition – Frequently Asked Questions
What is Prime Shopping Edition?
Prime Shopping Edition is a limited period annual Prime plan at a discounted price of ₹399/year. It provides customers access to: FREE unlimited Same-day/One-day delivery on eligible items, early access to shopping events, unlimited 5% cashback with Amazon Pay ICICI credit card, unlimited 5% cashback on all Uber rides with Amazon pay balance.
What are the benefits available with Prime Shopping Edition?
Prime Shopping Edition benefits include:
Free Delivery to eligible addresses on eligible items


One-Day Delivery, Two-Day Delivery, Scheduled Delivery and Same-Day Delivery.
Note: Same-Day delivery is available for free with Prime Shopping as a limited time offer. Amazon reserves its right to modify this at its discretion.
No-Rush Shipping to eligible addresses and ₹25 cashback. For more details, go to About the No-Rush Shipping Program.
Discounted delivery charges to eligible addresses


Morning Delivery to eligible addresses at ₹50 per item.
No minimum order value required for FREE Standard Delivery.
Refer to Shipping Speeds and Charges for more details
Amazon Pay ICICI Bank Credit Card

Eligible Prime members earn 5% cashback on Amazon.in purchases.
Digital and Gift Card purchases are exempt because they earn 2% back, in addition to rewards everywhere else you shop.
For more information, go to Amazon Pay ICICI Bank Credit Card.
Prime Early Access & Exclusive Deals
Early access to Lightning Deals on Amazon.in
Exclusive Lightning Deals and Deals of the Day for Prime members
Prime Advantage
No Cost EMI: Smartphone purchase with lower monthly installments. For more details, visit Prime Advantage No Cost EMI.
6 months Free Screen Replacement: Get 6 months Free Screen Replacement (in case of screen damage) by Acko at no extra cost. For more details, visit Prime Advantage.



Note:
Prime digital benefits, including access to Prime Video, Prime Music, E-books & Gaming are not available with Prime Shopping Edition.
Items eligible for Prime delivery benefits are clearly marked. Look for the Prime logo  next to products. Learn more about Prime eligible items.
Guaranteed One-Day, Two-Day, Same-Day*, No-Rush, and Scheduled Delivery are only offered in select cities and available only on eligible items. To know more, refer Amazon Prime Shipping Benefits.
Note: *Same-Day Delivery – is available for free with Prime Shopping as a limited time offer. Amazon reserves its right to modify this at its discretion.
How can I sign up for Prime Shopping Edition?
Go to Amazon Prime from your Amazon Shopping app or mobile browser, on an Android device. Customers eligible for Prime Shopping Edition, will see an option to sign up for the plan. Follow the onscreen instructions to sign up using an eligible payment method.
Note:
Prime Shopping Edition is only available as an annual subscription.
Prime Shopping Edition is currently not available on Desktop or iOS
Amazon Prime Shopping edition is a limited period offering and not all customers will currently be able to access the plan. We will keep customers informed as and when you will be able to access to the plan.
What are the eligible payment methods to purchase Prime Shopping Edition?
You can purchase Prime Shopping edition using any electronic payment method, including credit card, debit card, net banking, and Amazon Pay Balance, except Bajaj Finserv No Cost EMI.
Note:
You can't use a credit or debit card issued outside India to pay for the membership fee for Prime. You can't pay for membership fee for Prime using a virtual card, virtual bank account or Amazon Prime voucher.
Pay on Delivery option is not available for Prime Shopping edition.
Will Prime Shopping edition be auto-renewed?
Auto-renew can be set up for Prime Shopping Edition. Prime Shopping Edition membership purchased using payment methods that support e-mandate, such as Credit / Debit cards and UPI will be auto-renewed. Prime Shopping Edition members who have not purchased the membership using an e-mandate supported payment method, can update their payment method to an e-mandate supported Credit/Debit Card or UPI by going to "Manage Prime membership" section on Amazon.in.
Can I cancel Prime Shopping Edition? Will I receive a refund?
You may choose to cancel your Prime Shopping Edition membership. However, refund eligibility will be based on past benefit usage and remaining duration in the plan. Upon cancellation, the subscription ends immediately and you will lose access to all benefits including shopping benefits, exclusive deals, prime early access and unlimited 5% cashback on Amazon pay ICICI card.
Can I upgrade my Prime Shopping Edition membership to a different plan that offers additional benefits?
Prime Shopping Edition customers can currently upgrade only to a full Prime plan, which offers all Prime benefits. If you want to upgrade to a full Prime plan, you can do so by visiting the 'Manage Prime membership' page on Amazon.in.
Please note, when you upgrade from Prime Shopping Edition to a full Prime membership, refund eligibility will be based on past benefit usage and remaining duration in the plan. You can then choose to upgrade to Prime at INR 1499/year.

 Amazon Prime Benefits  › 
Amazon Prime Shipping Benefits
The following delivery benefits are available to Prime members when buying Prime eligible items:
Shipping speeds
Charges per item for Amazon Prime, Prime Lite and Prime Shopping Edition members
Charges per item for non-Prime members
Same-Day Delivery*
Free
₹175
One-Day Delivery
Free
₹150
Two-Day Delivery
Free
₹120
No-Rush Delivery
Free
N/A
Standard Delivery**
Free
₹40

*Guaranteed One-Day, Two-Day, Same-Day, No-Rush, Morning, and Scheduled Delivery are only offered in select cities and available only on eligible items. Prime customers who do not receive One-Day and Two-Day Delivery options receive Free Standard Delivery on Prime Eligible items.
Eligible Items and Addresses
Eligible items are marked with the Prime logo  next to products. Filter the search results to only show Prime eligible items by selecting the Prime filter.
Delivery speed
Eligible items and addresses
Free One-Day/Two-Day/No-Rush Delivery
Items sold on Amazon.in that are marked with the Prime eligibility  logo.
Discounted Same-Day/Morning Delivery
Items sold on Amazon.in that are marked with the Prime eligibility  logo.
FREE Standard Delivery/Scheduled
Items sold on Amazon.in that are marked with the Prime eligibility  logo.
Discounted Express Delivery for Prime Now
Any item sold on the Prime Now app is eligible for Express Delivery at a discounted price.

Note: The following items are ineligible:
Items fulfilled by sellers not marked as Prime eligible.
Items shipped to international destinations.
Learn more about Prime eligible items.
Check eligibility for guaranteed delivery
To check eligibility for guaranteed delivery at the delivery address or pickup store:
Select a delivery address if you're signed in, or enter your pin code in the Delivery to widget on the product details page (above the Add to Cart Button).
For eligible items, select the shipping speed option at checkout and continue.
Note:
If only some items in your purchase are eligible for Amazon Prime, you're charged applicable shipping fees for the ineligible items.
For more information, see Guaranteed Shipping Speeds and Delivery Charges.
 Amazon Prime  › 
Sign Up for Amazon Prime
Steps to sign up for Amazon Prime membership.
Click on the graphic to go to Amazon Prime


To enjoy Prime benefits, you can currently purchase Prime membership at an offer price by paying ₹1499 per year, ₹299 per month,₹599 for 3 months (basis eligibility) , or purchase Prime Lite plan by paying ₹799 per year (basis eligibility).
For a complete list of benefits and more information on Amazon Prime, go to Amazon Prime.
To sign up for Amazon Prime membership anytime in the future:
Go to Amazon Prime.
Select or tap the sign-up button.
Follow on-screen instructions to complete the payment and sign up for Prime.
Amazon may offer Prime-related promotional offers from time to time, including offering free trial Prime membership or providing offers on paid Prime membership, based on when you sign up for the program. To learn about Amazon.in Prime benefits or check availability/eligibility for Prime-related free trial or other promotional offers, visit our signup page: https://www.amazon.in/prime.
Note:
You can also sign up for Amazon Prime membership on PrimeVideo.com or the Prime Video android app.
You can purchase Prime one-year membership using any electronic payment method, including credit card, debit card, net banking, UPI and Amazon Pay Balance, except Bajaj Finserv No Cost EMI. You can't use a credit or debit card issued outside India to pay for the membership fee for Prime. You can't pay for membership fee for Prime using a virtual card or virtual bank account.
You can purchase Prime Lite annual membership using any electronic payment method, including credit card, debit card, net banking, UPI and Amazon Pay Balance, except Bajaj Finserv No Cost EMI on www.primevideo.com. You can't use a credit or debit card issued outside India to pay for the membership fee for Prime. You can't pay for membership fee for Prime using a virtual card or virtual bank account.
To check your membership details, go to Manage Prime Membership.
Amazon iOS app users are advised to sign up for the monthly / 3-month/ annual Prime membership /free trial by signing in through the Amazon.in desktop or mobile browser website, because this functionality is currently unavailable through the iOS app. If you can't sign up for the Prime membership, revise your payment using other payment methods within 24 hours to ensure that your Prime membership isn't canceled.
Amazon iOS app users are advised to sign up for the Prime Lite by signing in through the www.primevideo.com desktop or mobile browser website, because this functionality is currently unavailable through the iOS app. If you can't sign up for the Prime membership, revise your payment using other payment methods within 24 hours to ensure that your Prime membership isn't canceled.
For more details, refer to Amazon Prime Terms and Conditions.
Amazon.in Prime POD payment option
Amazon offers an option to pay for Prime annual plan at ₹1499 per year for eligible customers using POD (Pay on Delivery). This includes payment by Cash, card, UPI or net banking at doorstep. Customers will be able to select POD as a payment option after selecting the 1-year Prime plan and place an order to their delivery address. An order will be placed for Prime membership and customer can make payment for it at doorstep using preferred payment method. No additional steps are needed from customer's end to activate the membership
This is not eligible for Prime Lite customers.
Note:
Prime membership will start only after the payment.
Prime membership will be activated within 15 minutes shortly after payment has been collected and the order marked as delivered for you to start enjoying Prime benefits.
For more information, on delivery see Shipping Speeds and Delivery Charges
For more details, refer to Amazon Prime Terms and Conditions.
 Amazon Prime  › 
Manage Your Amazon Prime Membership
To access your Amazon Prime account or to manage your Amazon Prime membership:
Go to Your Account.
Select Your Prime Membership from the drop-down or click on the Prime in Your Account.
The following page will display your membership plan, ending date and manage membership (Update, continue and more).
Click on the Prime Plan tab to view any upcoming change. Eg., Change in membership price.
The Membership ending tab shows the plan end date.
The Manage Membership tab provides the option to update or extend your membership.
You can also access your Prime account from the top banner on the Amazon.in website.


 Amazon Prime  › 
End Your Amazon Prime Membership
To end your Amazon Prime membership:
Go to Amazon Prime membership.
Select End membership.
Follow the on-screen instructions.
Customers who sign up for Amazon Prime/Prime Lite using the Android mobile shopping app or Prime Video Android app using Google Play must manage their subscription through Subscriptions on Google Play.
Customers who sign up for Amazon Prime/Prime Lite using the Android mobile shopping app or Prime Video Android using Google Play will not be eligible to cancel Prime / Prime Lite subscription or claim refund of membership fee. If it's been less than 48 hours since Customer has bought Amazon Prime/Prime Lite using Google Play, Customer can request a refund through Google Play.
Note:
For details on the eligibility and refund for paid members ending their membership, see the 'Membership Cancellation' section under the Amazon Prime Terms and Conditions.
Amazon Prime  › 
The Amazon Prime Membership Fee
What is the price of Prime membership?
The price of Prime membership is as shown below. You can also check these prices of Prime visiting www.amazon.in/prime.
Plan
New Price
Monthly Prime (1 month)
₹ 299
Quarterly Prime (3 months)
₹ 599
Annual Prime (12 months)
₹ 1499
Annual Prime Lite (12 months)
₹ 799
Prime Shopping Edition (12 months)
₹ 399



You can purchase Prime annual membership using any electronic payment method, including credit card, debit card, net banking, and Amazon Pay Balance, except Bajaj Finserv No Cost EMI. You can't use a credit or debit card issued outside India to pay for the membership fee for Prime. You can't pay for membership fee for Prime using a virtual card or virtual bank account.
You can purchase Prime Lite and Prime Shopping Edition annual membership using any electronic payment method, including credit card, debit card, net banking, and Amazon Pay Balance, except Bajaj Finserv No Cost EMI. You can't use a credit or debit card issued outside India to pay for the membership fee for Prime. You can't pay for membership fee for Prime using a virtual card or virtual bank account.
Amazon offers an option to pay for Prime annual plan at ₹1499 per year for eligible customers using POD (Pay on Delivery). This includes payment by Cash, card, UPI or net banking at doorstep. Customers will be able to select POD as a payment option after selecting the 1-year Prime plan and place an order to their delivery address.


Amazon Prime  › 
Recurring Payments for Amazon Prime - Terms
Your Membership will be governed by the Amazon Prime Terms and Conditions, available here.
Recurring Payments
The payments for a Membership that is offered by affiliate(s) of Amazon, may be made on a recurring basis (such payments, "Recurring Payments").
It is clarified that the Membership is provided on a subscription basis, and a customer is required to make periodic payments to continue to avail the services and the benefits of the Membership. The Membership may be offered under different plans for varying durations, such as monthly or annual, as may be determined by the entity offering the Membership. You may opt for any Membership plan offered, subject to the terms and conditions of the Membership.
Amazon or its affiliates may, at any time, without any notice to you, discontinue offering Recurring Payments for a Membership.
You will not be bound to avail Recurring Payments for the payments towards your Membership, and you may opt to cancel the Recurring Payments for your Membership in the event Recurring Payments option is available and has been enabled. In the event Recurring Payments has been initiated for your Membership, you agree to be bound by these Terms in addition to the terms and conditions applicable to your Membership.
Eligible Payment Methods
Recurring Payments may be available for the Membership only in the event a payment method registered with your Amazon.in account and selected by you for the purpose of Recurring Payments is current, valid and acceptable to us, for the purpose of Recurring Payments. Such method is hereinafter referred to as "Payment Method".
We reserve the right to decide the Payment Methods eligible for Recurring Payments. We may also choose to extend the Recurring Payments to selected Payment Methods or products offered by a bank. In other words, our recognition of a specific Payment Method or product offered by a particular bank would not imply our recognition of other Payment Methods or products offered by such bank.
Amazon may provide you the option to change your Payment Method for payment of Membership fees using Recurring Payments, provided however such Payment Method is eligible for Recurring Payments. In the event the option is made available by Amazon and in case of such change, to activate Recurring Payments through such new Payment Method, you will need to enable Recurring Payments on such new Payment Method.
You are solely responsible for the accuracy of the information about the Payment Method provided by you, including without limitation card (credit or debit) details.
Enable Recurring Payments
Recurring Payments will be enabled automatically for your Membership, if you chose an eligible Payment Method. Recurring Payments may also be initiated at the time you are changing the plan for your Membership. In such cases of change, Recurring Payments will be enabled for a Membership plan, even if the same was not enabled for the previous plan of the Membership.
Once Recurring Payments has been enabled, your Membership will auto renew for the duration of the Membership plan chosen by you and you will be charged automatically for the Membership fees, through the Payment Method registered with your Amazon.in account and selected by you for Recurring Payments, on the last day of each Membership plan. For avoidance of any doubts, it is clarified that auto renewal will be effective on the expiry of your then current Membership plan.
Your Membership may begin with a free trial or promotional period, and the payments of Membership fees may be charged on expiry of such period, if the Recurring Payments is enabled for your Membership. Under such free trial or promotional period, you may not be required to pay any Membership fees or may be required to pay a discounted amount of Membership fees.
Before Recurring Payments is enabled and effected for your Membership, a token amount may be charged on the Payment Method proposed to be used by you (for Recurring Payments), for verification or authentication purposes. Once the verification or authentication is successful, you will be registered for Recurring Payments and the token amount charged will be refunded to you. This verification or authentication shall also be conducted undertaken in case of a change in the Membership plan, if the subsequent plan chosen by you is eligible for Recurring Payments, as a result of which Recurring Payments is being enabled for such subsequent plan.
You agree, understand and acknowledge that Amazon may engage third party payment processors or gateway service providers to facilitate processing of Recurring Payments. Accordingly, you may be required to adhere any terms and conditions of such third party payment processors or gateway service providers, as communicated to you, from time to time.
Membership
Membership will be made available to you, upon payment being charged to your Payment Method.
Once Recurring Payments has been enabled for your Membership, you authorize us to charge the Membership fees for the duration of the next Membership plan during the subsistence of your Membership, unless you cancel or disable Recurring Payment, by means specified by us and applicable at such time. In this case your Membership will not renew automatically.
In case you cancel your Membership before the end of then current Membership plan, you will not be entitled to any compensation, monetary or otherwise, from Amazon and/or its affiliates for the unutilized period of your Membership plan. It is clarified that the refund of the Membership fees (if any) shall be governed by Amazon Prime Terms and Conditions. The amount of Membership fees shall be governed by the terms of the Membership, and you acknowledge that the same is subject to change.
Disable or Cancel Recurring Payments
You may and have the sole right to decide to cancel or disable Recurring Payments for your Membership either by contacting customer support or in the settings or preferences of your Amazon.in account. For avoidance of any doubts, it is clarified that if you cancel or disable Recurring Payments or auto renewal of your Membership, your then on-going Membership will continue for the remainder of the Membership period, however in the event you cancel or disable Recurring Payments during the free trail or promotional period, any unavailed period shall lapse and will not be available to you.
In the event: (a) you cancel or disable Recurring Payments or auto renewal of your Membership, or (b) one of your Recurring Payments is declined for any reason whatsoever, including without limitation, expiry of your card: your Membership will not renew at the end of your then current Membership plan. In such scenarios, you will be required to make payments separately for your Membership fee to continue to avail the Membership for any additional period or duration. Your new Membership plan will begin on the later of: (i) the date on which your then current Membership plan ends, or (ii) the date on which the Payment Method selected by you is successfully charged for such additional period or duration of the Membership.
Notification and Communication
You authorize us to communicate with you, through emails, in connection with your Membership and/or Recurring Payments. You acknowledge that we may also communicate with you through our affiliate(s) providing the Membership or the benefits of the Membership to you.
Disclaimer of Liability
You agree that we will not be liable for any losses or damages suffered by you on account of your use of Recurring Payments for the Membership, including as a result of any fraud in connection with any payment of Membership fee using your Payment Method.


Payment, Pricing and Promotions  ›  Instant Bank Discounts  ›  Payment Methods  › 
Easy Monthly Installments (EMI)
How does Debit EMI work?
Debit EMI is a new EMI method. The bank won't block your card and you don't need the full amount in your account to transact. Your bank will deduct the monthly EMI from your account using the pre-approved overdraft facility.
Currently, Only HDFC, SBI, Axis, ICICI, Federal, and Kotak Mahindra debit cards offer EMI.
To avail EMI, you need to make a minimum purchase of ₹3000 using HDFC, ₹5000 using ICICI, Federal, Axis, and Kotak Mahindra cards, and ₹8000 using SBI.
Click here for debit EMI eligibility and information.
Why no-cost EMI charges interest?
For EMI purchases using credit & debit card, your bank will charge you interest. However, under a no-cost EMI offer, the total interest payable, is already adjusted in the price of the order.
The total payable amount (including interest) will be equal to the product price.
Know more about no cost EMI click here.
How does Down Payment work?
It is a payment option on select products, where you can pay 25% of the product price during purchase and convert the balance into EMI on your credit card.
You will have to pay the down payment and the first EMI in the next billing cycle of your credit card. For example, if you have made a purchase of ₹18000 on 9 months no-cost EMI using Down Payment, then initially your bank will block your credit limit by ₹18000. You will have to pay the one-time Down Payment of ₹4500 (25% of the product price) and the first monthly instalment of ₹1500 in the next billing cycle of your credit card. The blocked amount will come down to ₹12000. You will have to pay the remaining EMI of ₹1500 each for 8 months.
Note: Down Payment option is available only on select credit cards and select products that are equal to or more than ₹4000 and on. Please check the EMI options section on the product detail page to know if the product is eligible for Down Payment.
Why am I not getting EMI option?
Please check your eligibility here:
Debit EMI
Amazon Pay Later
Make sure your order value exceeds the minimum purchase price for the following EMI payment methods:
Credit Card and Zest Money EMI- ₹3000
Down Payment : ₹4000
Debit Card- ₹3000 for HDFC, ₹5000 for ICICI, Federal, Axis, Kotak Mahindra and ₹8000 for SBI
Bajaj Finserv. Ltd- ₹1998
Amazon Pay Later- No minimum purchase for 1 month EMI tenure ₹3000 for 3 months EMI tenure, ₹6000 for 6 months EMI tenure.
Note:
Gift cards, Amazon pay wallet top-up, gold, jewellery, and worldwide store purchases are not eligible for EMI.
EMI option is not available for Exports/International customers.
No-cost EMI is available on select products. Please check the 'Special Offers' section on the product detail page for no cost EMI on debit card/credit card/ Amazon Pay Later/Bajaj Finserv card.
How can I register for Amazon Pay Later?
To know about Amazon Pay Later, registration with Amazon Pay Later and its usage and benefits and issues, go to Amazon Pay Later registration dashboard or visit this page.
Why has my EMI not been processed?
Banks process EMIs within 2-4 days. It will initially deduct the whole money from your credit/debit card and convert the amount (expect down payment) into EMI within 2-4 days.
For revised payments, confirm EMI option and tenure selected. Find details under Your Orders>View Order Details>Payment Information.
How can I close my EMI earlier?
For EMI purchases using credit/debit card purchases: Contact your bank to close your EMI early, subject to foreclosure fees as per their policy.
For Amazon Pay Later: You can pay the complete outstanding balance with your debit card, UPI, or netbanking on the Amazon Pay Later dashboard.
What will happen to EMI if I cancel the order?
If you cancel or return an EMI order purchased using credit cards / debit cards, Amazon will refund the full purchase amount to your original payment method and cancel the EMI r. Any down payment will be refunded within 5-7 business days. You will then need to contact your bank to confirm the cancellation.
For credit cards: Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI. For more details on EMI closure, please contact the card issuing bank.
For order placed using Bajaj Finserv Network Card (BFL), we will notify BFL. They will cancel the loan if you haven't paid the first installment. If you've paid instalments, they'll refund the amount to your card and cancel the loan. There are no charges for foreclosure or pre-closure of No Cost EMI with BFL.
For BFL Card: For more details on EMI closure, please contact Bajaj Finserv on Toll number- 086980 10101. Charges are applicable. You can also write to BFL on wecare@bajajfinserv.in
For cancellation on orders placed using Amazon Pay Later, our partner (axio or IDFC) will cancel the loan if no instalments are paid. If you've paid instalments, the money will be refunded to your debit card/UPI/netbanking and the loan will be cancelled. There are no charges for foreclosure or pre-closure of EMI with Amazon Pay Later.
Will I have to pay any extra amount for EMI transaction?
For EMI using credit or debit card, you will be charged a processing fee by the bank (billed with your first EMI.) The processing fee details are -
ICICI Debit Card is ₹99 + GST
ICICI Credit Card is ₹199 + GST
SBI credit card is ₹99 + GST
HDFC credit / debit card is ₹199 + GST
Bajaj Finserv EMI network card is ₹149 + GST
Kotak Debit card - ₹199 + GST
Payment, Pricing and Promotions  ›  Instant Bank Discounts  ›  Payment Methods  › 
Accepted Payment Methods
You can use any of the following payment methods to shop on Amazon.in website and mobile app:
Unified Payment Interface (UPI)
Credit/Debit card
Amazon Pay Balance
Amazon Pay Later
Net Banking
Easy Monthly Installments (EMI)
Pay on delivery (For selected orders only)
Learn more about each payment method on Payment Methods help page
Following Credit and Debit cards can be used for making Payment:
Credit Cards: Visa, Mastercard, American Express, Diners Club, and RuPay
Debit Cards: Visa, Mastercard, RuPay, and Maestro
All international cards can be used
Note:
A maximum of 20 debit/credit cards can be added to your Amazon account. To add more credit/debit cards, please remove older credit/debit card credentials first.
Provide details of new card and click on 'Save card as per new RBI guidelines' checkbox to save your new card.
You can not split the payment among different payment methods.
Credit or debit cards issued outside India can not be used to pay for Prime membership.
To learn more about adding a debit or credit card to your amazon account, go to the Manage Payment Methods help page.
Note: For any issues related to processing of your payment, visit Payment Issues help page
Note: As per RBI guidelines, from 30th September 2022 onwards, only card networks (VISA/Mastercard etc.) and/or issuing banks can store credit/debit card details. You will not be able to see saved cards unless you provide consent to Amazon for card tokenization. To know more, visit Payment Issues.


Payment, Pricing and Promotions  ›  Instant Bank Discounts  ›  Payment Methods  ›  Payment Issues and Restrictions  › 
Payment Issues
Payments can fail for the following reasons:
You enter incorrect credit or debit card details, e.g. name on the card, card number, CVV, 3D secure PIN and expiry date. In case of an American Express card, your transaction can fail if your billing address PIN code is incorrect.
You provide card details that are no longer valid or need to be updated.
Your bank is going through an outage.
You close or refresh the page or go back to the previous page while the transaction is being processed by your bank.
The connection between Amazon and your bank fails due to some technical issues and the transaction cannot be completed.
Your card may be blocked for online transactions.
You use a card that's not currently accepted on Amazon.in. For more information see Accepted Payment Methods.
Your card is not saved: As per the new RBI guidelines after 30th September, 2022, Amazon will no longer save your credit or debit card details unless you have given explicit consent to do so. Some of your previously saved cards may be deleted from Amazon. Simple steps to fix this are mentioned below:
Add your card details.
Select ‘Save card as per new RBI guidelines’ checkbox.
Make one successful payment using this card,


By doing this, your card will be saved with Amazon as per new RBI protocols for all future payments.
Note:
If you did not give explicit consent to save your cards as per new RBI guidelines, Amazon will no longer store such cards.
Per the RBI guidelines, you need to provide consent to save each card separately.
The card needs to be saved across every Amazon account by each customer individually.
From September 30, 2022 onwards, one card can be saved as per new guidelines in a maximum of 10 Amazon accounts. If any existing card is saved in more than 10 account onwards will be deleted even if the customer has given consent to save the card.
You may also receive a payment pending message for the following reasons:
Payment confirmation pending:If you paid for your order using net banking, we may be awaiting the payment confirmation from your bank. This can take a few days. For an immediate status, contact your bank.
Problem in contacting your bank or credit card:We may be unable to contact your bank or card issuer which can cause delay. If so, you'll receive an email from us.
Incomplete payment:If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment when you receive an email from us, so that we can process your order immediately. Once the mentioned timeline has passed, the order will be auto cancelled.
Note:
If your payment is still processing, you'll see "We haven't received payment confirmation from your bank or credit card yet". In such cases, don't attempt paying a second time unless you're sure that your payment failed. If you accidentally pay twice, we'll refund your extra payment within a few days.
Per the latest RBI update, customers who have never used their credit or debit cards for an online transaction (on Amazon or any other online merchant) previously or whose cards were issued on or after March 16, 2020, are required to contact their respective banks and get their credit or debit card activated for online transactions.
Payment, Pricing and Promotions  ›  Instant Bank Discounts  ›  Payment Methods  ›  Payment Issues and Restrictions  › 
Retry a Declined Payment
Check the status of refund. Your payment might have been declined due to incorrect information entered such as wrong credit/ debit card number, expiration date, CVV, billing address, and phone number. To determine why your payment was declined, visit Payment Issues. If necessary, contact your bank for more information:
To retry a declined or failed payment:
Please wait for 15 minutes for the revised payment option to appear.
Go to Your Orders.
Try one of the following:
Retry with your current payment method by selecting Retry Payment Method next to the order. In the revise payment workflow, you will not be able to use UPI again. If you wish to use UPI again, you can cancel the current order and place a new one
Try with a different payment method:
Select Change Payment Method next to the order.
Select another payment method from your account or add a new card number and select Confirm.





Amazon Pay  ›  Bill Payments & Recharges  › 
Bill Payments
What are the offers running currently?
All offers are listed on the Bill Payment & Recharge page.
How much time will it take for a payment to be accepted by the biller?
Some billers take a maximum of 3 business days to accept the payment after the transaction is completed on Amazon.in
You may pay your bills at least 3 business days before the payment due date to avoid inconvenience
Can a bill payment be cancelled for a refund?
No, bill payments once made cannot be cancelled for a refund.
How do I make a bill payment?
You can make bill payments using your Amazon Pay balance, Net banking, Credit/Debit card and UPI. On the Amazon Pay page, select the specific utility for which you want to pay and follow on-screen instructions.
The receipt for your bill payment transaction can be downloaded from Your Orders
Note: The following are related to electricity, piped gas, water, municipal tax, landline, broadband, cable TV and mobile postpaid payment.
Transaction Amount: For order amounts beyond ₹15,000 and up to ₹50,000, only Amazon Pay UPI is supported.
Number of Orders: From your 6th or higher transaction in a calendar month on the respective bill payment category, only Amazon Pay UPI is supported.
Why am I unable to pay bills?
Some of the common reasons for failed bill payments include:
Incorrect authenticator details like account no, customer ID and so on.
Late payment fee not added to the outstanding bill amount.
Technical issues at the biller's end
The payment is successful, however my biller states that the bill is outstanding.
Some billers take up to 3 business days from the date of transaction on Amazon.in to confirm payment receipt.
If the payment has still not been accepted after 3 business days, the transaction will be cancelled and a refund will be processed to your account.
Refunds to Amazon Pay balance will be instant, while refunds for payments made using other payment methods may take up to 2-4 business days, depending upon your bank's policy.
Why do I get a BBPS logo on my bill payment page?
Since the biller is part of the Bharat Bill Pay System (BBPS) system, a BBPS logo appears on the screen
BBPS is a National Payment Corporation of India (NPCI) initiative. It enables interoperable bill payment services to customers and provides instant payment confirmation
NPCI, as the central unit, also undertakes clearing and settlement activities related to transactions routed through BBPS
Can I raise a complaint about the biller?
Please enter your BBPS reference number, select the issue code, describe the issue and submit a complaint at this link. Complaints are resolved by NPCI appointed operating units and the SLA ranges from 4-7 working days.
BBPS number can be found on order details page on Your Orders. You can raise only one complaint for one BBPS reference number.
If you are raising a complaint for a transaction done outside Amazon, you will be able to raise a complaint for a BBPS reference number only if the mobile number associated with the transaction matches the mobile number registered with Amazon.
Please note that Amazon does not look into these complaints and will not be sending any notification when the complaint gets resolved.
Is there any purchase limit for the bill payment?
Yes. Only bill payments of up to the value of ₹ 50,000 are permitted on Amazon. If multiple bill payment orders are placed through the same Amazon account or multiple Amazon accounts amounting to unfair usage of the bill payment system, we reserve the right at our sole discretion to cancel any bill payment order without prior notice.

Ordering with Amazon - FAQ

How to place orders in Amazon


To begin ordering, you may visit the Amazon website on your desktop or mobile browser. If you are using an Android phone, you may download and install the Amazon Shopping app here to place an order.
If you are using an iPhone, you may download the Amazon shopping app here to place an order.
Steps to place an order:
Select the items which you want to order.
Add those items to your “Shopping Cart”.
After reviewing your shopping cart, click on “Proceed to Checkout”.
You’ll be prompted to sign in to Amazon.in account, you can sign in using your mobile number or email address if you already have an account.
If you’re a new customer, click on “I am a new customer” option on the sign in page to create a new account.
Enter the address where you want to receive your order/select the Pickup store as per the availability by searching in the available criteria.
If it a gift for someone/ if you want your order to be gift wrapped, then select gift-wrap option and include a gift message.
Select the payment method, add the details and click on “Continue”.
Review your order and click on “Place your Order” button and Pay to complete the transaction.
Note: The delivery speeds, dates and delivery address cannot be changed once an order is placed.
To explore more help pages on ordering, exchange offer, installation and save & subscribe option, click here.
How to change quantity of orders in the cart
To change the quantity for items you have not yet added to the cart -
Once you click on the "Add to Cart" button and add the item to your shopping cart, enter the desired quantity in the "Quantity" dropdown option on the right side of the page.
To change the quantity for items already added to the cart -
Go to Cart, click on the quantity dropdown box to the right of the title and choose the desired quantity. The quantity number for the item and order amount will be updated automatically.
If the entered quantity is not available with us, you'll see an error message.
How to place Bulk Orders?
You can bulk order new products from Amazon Business. To order, select the following link:https://www.amazon.in/ab/bulk-order/
You can also access Bulk Ordering by hovering over your Account for Business menu and selecting Bulk Ordering from the drop-down menu. Enter the ISBNs or ASINs into the online form, or download a copy of the form to fill out and upload later.
Amazon Business offers the option to bulk buy products for business customers at no extra cost. You can also get an option of quantity discount.
Why am I unable to place orders?
This could be due to the following issues:
Check if there is a Payment decline. Please click here to know more about Payment issues.
The item you have selected is out of stock.
There is some technical or internet connectivity issue.
Undeliverable to selected location/pincode.
Check if there is a quantity limit.
Sometimes when FBA and seller fulfilled items are clubbed together.
What is Cash on Delivery?
Cash on Delivery is one of the payment methods for making purchases on Amazon.in. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it. Click here to know more about Cash on Delivery.
How to place gift orders?
You can choose to gift-wrap any item from your shopping cart as long as it is fulfilled by Amazon. To do this, check the This will be a gift box next to the item that you want gift-wrapped. Alternatively, check the box next to Ordering a gift? during checkout. The gift options show on the Delivery & Payment page.
Products eligible for this service can be gift wrapped for just ₹30.
Visit Gift Order to know more.
How to change the payment method?
You can add or update your payment methods by selecting the payments options section in Your Account. To manage payment methods, click here.
How to Update Delivery instructions?
Tell us what you'd like us to do with your parcel if you're not at home to receive it. Your delivery instructions can be accessed in multiple locations:
Your address book.
The checkout process
Your order confirmation page
The progress tracker
Select update delivery instructions under your delivery address, if this option is available. A window appears. update your delivery instructions and select Save instructions.
Note: We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.
For more information on How to update delivery instructions, click here.
Can I change or modify orders that are already placed?
You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.
I ordered a wrong item. How can I stop the order?
If you have ordered a wrong item, you can cancel the order. In case, the order is already shipped and out for delivery, you can return the order. Click on Returns and Refund FAQ for more information.



How to cancel orders?
You can cancel items or orders by visiting the Your Orders section in Your Account.
To cancel orders that aren't dispatched yet:
Go to Your Orders.
Select the item you want to cancel and click Cancel items.
Provide reasons for cancellation (optional).
Click on Cancel Checked Items.
To cancel an order that has already been dispatched:
Go to Your Orders.
Select the Request cancellation option and proceed further.
The item(s) will be returned to us for a refund (if the payment is already made).
Note: In case you're still contacted for delivery, please refuse to accept it.
For more information on cancelling orders, click here.
To know more about return and refunds, click here.
To add and manage address, click here.
How can I order the same items again?
Follow the steps below to order an item again -
Go to Your Orders.
Click on the Buy Again Tab. You will see a list of items you had previously purchased.
Add to Cart the items you wish to purchase again.
Go to the cart and follow the onscreen instruction to complete the order.
Note: Items that are returned will not be displayed in the Buy Again tab.
How to track orders?
The products ordered by you on Amazon.in are delivered in following ways:
Amazon fulfilled delivery
Seller fulfilled delivery
Delivery by third party carriers
For details regarding tracking your package, click here .


Managing Your Account  ›  Account Settings  › 
Change Your Accounts Settings
To change your accounts settings:
1. In Your Account, go to Login and Security
Enter username and password. Select Sign in. You will be redirected to the following page:


Check SMS/ email/ text notification sent to your registered mobile number.
Select the link to 'approve' or 'deny'.
Return to the Amazon Page. Next to the account information you'd like to update, select Edit.
Follow the on-screen instructions and select Save Changes.
After you've completed all your updates, select Done.