diff --git a/source/site/getinvolved/faq/index.rst b/source/site/getinvolved/faq/index.rst
index fa0e1229cc..09c37f697f 100644
--- a/source/site/getinvolved/faq/index.rst
+++ b/source/site/getinvolved/faq/index.rst
@@ -12,6 +12,29 @@ even more pages if needed
 User
 ====
 
+Downloading issues
+------------------
+
+If you are trying to download QGIS and nothing seems to happen, please consult the download manager of your browser.
+It can usually be found as an icon (based on arrow, stop-watch or pie-chart) at the top-right corner of your browser window.
+Click on the icon to see the download progress or cancel the download. The normal procedure with downloads in the
+browser is such, that it first asks you where to save the file (with a file browser dialogue) and then you have to wait
+until the download is finished. Because QGIS install packages, depending on the operating system, can be rather large
+you have to be patient. The download size can be anywhere between several hundred megabytes to sometimes more than
+one gigabyte (in case of MS Windows MSI packages). Depending on your download speed and the QGIS server load, downloads
+can take from several minutes up to several hours.
+
+I have to donate in order to download QGIS
+------------------------------------------
+
+This is a misconception that we hear from time to time, but it is not true. Donating to QGIS is optional.
+After downloading QGIS, there is a message appearing, reminding that you can optionally donate to QGIS. However, you can press
+"Close this message" and continue downloading without any problem. We want QGIS to be accessible to anyone, no matter
+how your financial situation might be. If you are a first-time QGIS user, we recommend that you download, install and test
+QGIS first and find out if the software is useful for the tasks you want to solve. Only if you like QGIS and it
+substantially helps with your business, tasks or processes, you should think about donating towards QGIS or
+supporting it as a sustaining member.
+
 .. _how-to-ask-a-QGIS-question:
 
 How to ask a QGIS question?