Any help on losing ssh password？

[ZhigangPu]

Dear,

I am a RM2 user, one day my RM2 suddenly lose cloud connection and fail to sync, so I try to reset the remarkable to factory setting and then I lose the ssh password.

Could you give me some suggestions of how to get the ssh password? Any response is high appreciated!

(If I ask this question in a wrong place, please let me know, sorry for bothering)

Best,
zhigang

[Eeems]

This is the wrong place. You would be best to open a support ticket with reMarkable. You can also ask in the reMarkable community discord where we will likely point you at https://remarkable.guide/tech/factory-reset.html and https://remarkable.guide/tech/recovery.html

Edit: Updated links as the old site is not around. The official remarkable support site has an article that tells you how to get your SSH password as well: https://support.remarkable.com/s/article/Help

[dalvador2]

You can find it in the settings help copyrights and licenses GPLV3 Compliance