Push notifications do not work unless the chat is opened for the first time.

[captain-KasH]

I’m facing an issue with push notifications. Notifications are not received when the app is opened for the first time. The Dimelo SDK initialization and token initialization are already completed, but the chat needs to be opened before receiving notifications, basically need to trigger dimelo.openRcActivity(currentActivity).

In this case, users with an ongoing chat who uninstall and reinstall the app never receive push notifications without accessing the chat module first.

React Native: v0.75.4
Dimelo SDK: 3.2.8

[waelba]

Hi @captain-KasH,

This this the expected behavior for our SDK.

Regards,

[captain-KasH]

Hi @waelba,

There is active chat and user reinstall/login with diff device. Notification should work without opening Dimelo screen, because chat is already active. Is this covered under the SDK?

[DrissTM]

Hi @captain-KasH,

The fact that a notification is sent is dependent on whether the user has authorized the notification on the application, if you just re-installed the application and never opened it you can't accept the notification permission which makes it impossible for you to receive a notification even though a chat session is ongoing

[captain-KasH]

Hey @DrissTM @waelba ,

From the app side, we prompt the user to enable push notification permissions. So, opening Dimelo is not required to enable the permissions, as they are already enabled. In this case, do the notifications still not work as expected?

[captain-KasH]

Hey @waelba @DrissTM

Any update on this ?

[DrissTM]

Hi @captain-KasH, we're going to investigate how to better handle this case.

I'm re-opening the issue and I'll let you know if/when there's a fix coming