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Wifi Adapter loose connection with Portmaster #1800

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Semuria opened this issue Jan 30, 2025 · 8 comments
Open

Wifi Adapter loose connection with Portmaster #1800

Semuria opened this issue Jan 30, 2025 · 8 comments
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community support ATTRIBUTE: community is invited to help

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@Semuria
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Semuria commented Jan 30, 2025

I'm new with this fantastic app and use it for now in block mode (global) and just firefox deblocked.

Now my Wifi is broken. It has problems to reconnect automatically and/or stay in the WiFi if manually forced in. Then it looses the connection very quick.
Its a strange behaivor I also then have to type in the passcode again. Tough the passcode is saved and auto reconnect enabled for my WiFi.

Do I habe to allow some kind of connections to make it work?

My system is Win 11, Intel Wi-Fi 6E AX211 , no extra virus scanner
Portmaster 1.0.13.0

@Semuria Semuria added the bug TYPE: a report on something that isn't working label Jan 30, 2025
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Greetings and welcome to our community! As this is the first issue you opened here, we wanted to share some useful infos with you:

  • 🗣️ Our community on Discord is super helpful and active. We also have an AI-enabled support bot that knows Portmaster well and can give you immediate help.
  • 📖 The Wiki answers all common questions and has many important details. If you can't find an answer there, let us know, so we can add anything that's missing.

@Raphty
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Raphty commented Jan 31, 2025

Thank you for the kind words.
It seems your Postmaster version is wrong, can you share the screenshot of the Version please. There shouldn't be a 1.0.13.

also the debug info can maybe help. Thanks

@Raphty Raphty added the needs debug info ATTRIBUTE: this issue requires debug info to continue handling it label Jan 31, 2025
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Hey @Semuria, thank you for raising this issue with us.

After a first review we noticed that we will require the Debug Info for further investigation. However, you haven't supplied any Debug Info in your report.

Please collect Debug Info from Portmaster while the reported issue is present.

@Semuria
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Semuria commented Jan 31, 2025

Thank you for the kind words. It seems your Postmaster version is wrong, can you share the screenshot of the Version please. There shouldn't be a 1.0.13.

also the debug info can maybe help. Thanks

debug.txt

@Semuria
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Semuria commented Feb 1, 2025

I also have quietea lot in my evenmanager e. g.

Image

@Raphty
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Raphty commented Feb 3, 2025

As it says, you seem to be blocking things that you will need to allow so that they devices can configure them selves.

I see (in the debug info) you have set the default action to block, so all connections need to be allowed individually or per app.

Alternatively (but advanced) you can look into setting up your hardware (if possible) manually and not rely on its auto configuration.

This seems to not be a bug but a setup issue.

@Raphty Raphty added community support ATTRIBUTE: community is invited to help and removed bug TYPE: a report on something that isn't working needs debug info ATTRIBUTE: this issue requires debug info to continue handling it labels Feb 3, 2025
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github-actions bot commented Feb 3, 2025

Hey @Semuria, thank you for raising this issue with us.

After a first review we noticed that this does not seem to be a technical issue, but rather a configuration issue or general question about how Portmaster works.

Thus, we invite the community to help with configuration and/or answering this questions.

If you are in a hurry or haven't received an answer, a good place to ask is in our Discord community.

If your problem or question has been resolved or answered, please come back and give an update here for other users encountering the same and then close this issue.

If you are a paying subscriber and want this issue to be checked out by Safing, please send us a message on Discord or via Email with your username and the link to this issue, so we can prioritize accordingly.

@Semuria
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Semuria commented Feb 3, 2025

As it says, you seem to be blocking things that you will need to allow so that they devices can configure them selves.

I see (in the debug info) you have set the default action to block, so all connections need to be allowed individually or per app.

Alternatively (but advanced) you can look into setting up your hardware (if possible) manually and not rely on its auto configuration.

This seems to not be a bug but a setup issue.

If you mean by setting up hardware manually that I use static IP instead of DHCP then I've tried that already.

I have new hardware and a clean install so I'm wondering what other newbies do then...

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