URGENT New members via website, not registering in Chargify or Capsule but have ID and Member Directory entry

[Juliehitgub]

We have three new members register in March via our website last week. Capsule ID refs are WD3322WJ, NT2408EK, DM9497UL.
This ID ref is NOT recognised in Capsule and they have not been charged for membership in Chargify but they all have a Member Directory entry.
Can someone have a look, is this the same as problem reported a while back?
This needs to be fixed to allow me to process membership, add them to our count, and also to obtain payment.

[pezholio]

This is fixed - we're going to have a look at ways in which we can get alerts when things seem to be going wrong so we can fix problems like this before you notice :)

[Juliehitgub]

The Capsule entries for these 3 organisations have came through but nothing
has appeared so far in Chargify, despite refreshing a few times.

Also, new member signed up today just before stand up, they are not in
Capsule as member but are in Chargify and Member Directory. ID ref from
email is: LT0735MW, Map of Agriculture.

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 5 April 2016 at 10:08, pezholio [email protected] wrote:

Closed #917 #917.

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[Floppy]

Reopened to check Chargify status.

[pezholio]

I wouldn't have thought Chargify had anything to do with the queues?

[Floppy]

no, it doesn't, hence I'm wondering why they're not there. I'll take a look.

[Floppy]

Charify stuff is queued sometimes, but not during organisation signup, as they'd have to enter their payment details. So it's odd.

[pezholio]

Have they definitely paid by credit card? They could be paying by Invoice - maybe?

[Juliehitgub]

Stu, Steph to double checking Stripe/ Xero etc so she usually lets me know
when payments appear so I assumed credit card. Will update when I get the
info.

Julie

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 5 April 2016 at 11:59, pezholio [email protected] wrote:

Have they definitely paid by credit card? They could be paying by Invoice

• maybe?

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#917 (comment)

[Juliehitgub]

Steph has no record of them on her system requesting invoices, so no
payment has been received or invoice has been sent in respect of these
memberships.

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 5 April 2016 at 14:01, Julie McMahon [email protected] wrote:

Stu, Steph to double checking Stripe/ Xero etc so she usually lets me know
when payments appear so I assumed credit card. Will update when I get the
info.

Julie

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 5 April 2016 at 11:59, pezholio [email protected] wrote:

Have they definitely paid by credit card? They could be paying by Invoice

• maybe?

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#917 (comment)

[pezholio]

Hey Julie, can you check if they requested an invoice please? Chargify seems to be working OK, but if they requested an invoice payment, there's a risk that this might've been lost. It's easily regenerated if that's the case.

[Juliehitgub]

Have checked, we've got no record of them requesting invoice. If easy for
you to find this request that would be great or I can ask finance to issue
invoice today?

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 6 April 2016 at 09:28, pezholio [email protected] wrote:

Hey Julie, can you check if they requested an invoice please? Chargify
seems to be working OK, but if they requested an invoice payment, there's a
risk that this might've been lost. It's easily regenerated if that's the
case.

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#917 (comment)

[pezholio]

Hey Julie

Sorry, was working with a contractor all day today, so not had sight of my
emails. Will have a look tomorrow :)

On Wednesday, 6 April 2016, Juliehitgub [email protected] wrote:

Have checked, we've got no record of them requesting invoice. If easy for
you to find this request that would be great or I can ask finance to issue
invoice today?

Julie McMahon, Membership Administrator
+44 (0) 20 3598 9395

The Open Data Institute, 65 Clifton Street, London EC2A 4JE
http://www.theodi.org/

On 6 April 2016 at 09:28, pezholio <[email protected]
javascript:_e(%7B%7D,'cvml','[email protected]');> wrote:

Hey Julie, can you check if they requested an invoice please? Chargify
seems to be working OK, but if they requested an invoice payment,
there's a
risk that this might've been lost. It's easily regenerated if that's the
case.

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#917 (comment)

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#917 (comment)