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Microsoft Outlook sync failed #10367

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guillim opened this issue Feb 20, 2025 · 2 comments
Open

Microsoft Outlook sync failed #10367

guillim opened this issue Feb 20, 2025 · 2 comments

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@guillim
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guillim commented Feb 20, 2025

Bug Description

In some specific cases, there is a message sync failed appearing after the email synchronisation is triggered in the Settings > Account section on the twenty website (in production)

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Expected behavior

We should see synced after all emails are synchronised

Technical inputs

it happend for mulitple users in the last 2 weeks. Discussion in this Discord reference

@guillim guillim self-assigned this Feb 20, 2025
@guillim guillim moved this to 🏗 In Progress in 🎯 Roadmap & Sprints Feb 20, 2025
@charlesBochet charlesBochet moved this from 🏗 In Progress to 🔖 Planned in 🎯 Roadmap & Sprints Feb 24, 2025
@kar-re
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kar-re commented Feb 24, 2025

Hello! I'm getting the same issue i.e. sync failed with a fresh docker-compose deployment. Looking at docker compose logs I can see the following:

worker-1  |     CalendarEventImportException [Error]: Unknown error occurred while importing calendar events for calendar channel c196e5f0-cc73-41dd-8489-xxxxxxxxxxxxxx in workspace d18cac06-ce03-42ef-a7c6-xxxxxxxxxxxxx: Access token is undefined or empty. Please provide a valid token.                                  For more help - https://github.com/microsoftgraph/msgraph-sdk-javascript/blob/dev/docs/CustomAuthenticationProvider.md

I've tried debugging oauth scopes for the Microsoft Entra application, but nothing has worked.
Is there anything in the configuration I've missed or will the issue be solved when the following PR is merged? :)

Thank you for the good work so far! 👍

@charlesBochet
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I'm still investigating this issue

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@kar-re @charlesBochet @guillim and others